Digital Services Act (EU)
Art 12 Point of Contact for Users
For the purposes of Digital Services Act 2022 (EU) (DSA) Article 12, users can contact our support team by sending an email to legalnotices@xero.com, which serves as our single point of contact for users under the DSA. Please note:
- When sending messages to this address, please ensure to include your full name and postal address.
- Please include “DSA enquiry” or similar in the subject line
- Please note that this email is reserved for users seeking to contact Xero in relation to its obligations under the DSA.
For other types of inquiries relating to the DSA, please use the mechanisms described elsewhere on this page. For other types of inquiries, please see our Contact page.
Art 13 Designated EU Representative
For the purposes of Article 13 of the DSA, Xero (NZ) Limited (Xero) has designated Xero Denmark A/S (Xero Denmark) to act as its legal representative to communicate and cooperate with the European Commission, Member States’ Authorities, and the European Board for Digital Services in connection with the DSA. Such regulatory authorities may contact Xero Denmark for this purpose using the following details:
Name: Xero Denmark A/S
Postal Address: Kuglegårdsvej 7, DK-1434
Copenhagen K, Denmark
Email address: martin.andersen@planday.com
Phone number: +4527827207
When sending messages to Xero Denmark, please be sure to include:
- Your full name
- The name of the EU-based authority on whose behalf you are contacting us
- DSA enquiry or similar in the subject line
- An email address to contact you, which should be associated with the relevant EU-based authority
Communications to the above email addresses can be in English or Danish. Note that this point of contact is reserved for engagement with the authorities listed above. We will not respond to requests sent to these addresses by anyone other than the European Member States' authorities, the European Commission, and the European Board for Digital Services.
For other types of inquiries relating to the DSA, please use the mechanisms described elsewhere on this page. For other types of inquiries, please see our Contact page.
Art 15 Annual Report
Please see our Annual Report for the period 1 July - 31 December 2024 here.
Art 16 EU Law Breach Reporting Mechanism
If you believe that a post breaches EU law or includes content that is illegal in the EU, please let us know either by sending an email to legalnotices@xero.com, which serves as our single point of contact for users under the DSA.
Please be sure to include the following content or you may not receive a response:
- Subject line: EU Illegal Content - DSA
- Your full name
- Your email address (that we can use to contact you)
- Please give a sufficiently substantiated explanation of the reasons to enable us to understand why you believe the information in question to be illegal content, including which EU law you believe has been breached
- The URL or exact electronic location of the content
- A confirmation that it is your bona fide belief that the information you are providing us is complete and accurate.
Report a concern in connection with the DSA
Do you have a concern about how we have responded to your Report under the Article 16 Breach Reporting Mechanism above or how we have moderated your content?
If you think we’ve made a mistake about moderating your content or addressing your report of illegal content under the Digital Services Act, you can reach out to us at legalnotices@xero.com with the subject line “DSA Redress”.
Alternatively or in addition, you may be entitled to select any out-of-court dispute settlement body certified by the Digital Services Coordinator in the relevant Member State of the EU to resolve a dispute relating to any such decision, or to take the option of judicial redress by pursuing your claim with a competent court in a European Member State and you may also have other legal options.
If you wish to consider any out-of-court or judicial redress options, you may want to consult a legal advisor.