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SECURITY

Our software has never been breached and we have never lost any customer data. We invest heavily to protect your sensitive financial information against unauthorized access and system failures, ensuring your data is guarded to the highest level.

System security

Our hosting and service delivery infrastructure ensures the highest level of security. This is supported by a world-class network, data and physical security environment. Security is an ongoing process, not a singular event - we continuously evaluate and reinforce our security policy and practices.

Here are just some of the security precautions we take.

SSL

Our servers have SSL Certificates signed by global leaders in certificates, Entrust & GTE Cybertrust, so all data transferred between the users and the service is encrypted. The encryption is the same as that used for Internet banking.

User access

No one has access to your organization unless invited by you and with a level of user permission selected by you. You can remove any invited users whenever you want. You also have the option to invite Customer Care, but it’s for support purposes only and completely at your discretion.

User passwords

Users must choose a strong password and automatic lockouts are enforced when incorrect passwords are repeatedly entered. We don’t allow the browser to save your login, which eliminates access from a stolen or compromised computer. If you leave your computer unattended for an extended period, you will be automatically logged out.

Physical security

Our servers are located within Rackspace tier-4, enterprise grade hosting facilities. Access is restricted to authorized Rackspace staff by a combination of biometric systems and 24/7 onsite security guards, and is continually audited to meet SOC 1 Type II standards.

Firewalls & network security

External access to our servers is controlled by multiple layers of firewalls, intrusion protection systems and routers, which are configured and monitored according to industry best practice.

Our own internal office networks are isolated from any customer data by design.

Third party audits and inspections

Our security is reviewed regularly and audited by external specialists. This includes penetrative testing and automated server port security scanning.

Data protection

Xero retains multiple copies of all our customer data in multiple geographic locations for real-time data protection.

Privacy

For more information on how Xero treats your personal information please see our Privacy Policy.

How is Xero more secure than desktop software

With Xero your data isn’t stored on your computer – if your laptop crashes, or gets lost, or stolen, all your data remains completely safe and unaffected.

By allowing your accountant or advisor to have secure access to your data within Xero, it’s much more secure than emailing your accounting data files or sending out discs with your data on it.

"@Xero @paycycleaus thankful to be 100% Xero -main office computer crashed but with everything online = no data loss & no downtime!"

via @fivewayscharter from Twitter"

Steps you can take to stay protected

We work very hard to keep Xero secure. Here are some simple steps you can take to stay protected:

  1. Create a password nobody can guess, so no dictionary words or family names. Be cryptic or use multi-word pass phrases - easy to remember, hard to crack.
  2. Don’t share your password with anybody.
  3. Don’t write your password on a sticky note and attach it to your computer.
  4. Keep your browser software up to date.
  5. Make sure you only login at login.xero.com.

Data protection and backup

Our service has been designed for high user availability, with redundancy built into every level of our hosting infrastructure, including redundant power, network, database and web servers. Our service availability performance stands at over 99.99% since launching the service in 2007.

All customer data is backed up daily. We also run a continuous off site data back-up service into a second Rackspace facility for further real-time data protection.

Because we back-up your data, you don’t need to. If you want to get your data out of Xero at any time then you can simply use the Trial Balance and Detailed General Ledger reports to export your data. Exporting reports to Excel is ideal because they can be easily read and are also in a form that can be manipulated for import into other systems if required.

You can also export other data such as your Chart of Accounts, Contacts and Inventory Items from Xero in a convenient csv file format. Learn more about importing and exporting data.

We go to great lengths to comply with legislation covering the security and privacy of data about you as an individual, and the financial data relating to your organization, in all the major countries where Xero is available.

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