Data protection and backup
Our service has been designed for high user availability, with redundancy built into every level of our hosting infrastructure, including redundant power, network, database and web servers. Our service availability performance stands at over 99.99% since launching the service in 2007.
All customer data is backed up daily. We also run a continuous off site data back-up service into a second Rackspace facility for further real-time data protection.
Because we back-up your data, you don’t need to. If you want to get your data out of Xero at any time then you can simply use the Trial Balance and Detailed General Ledger reports to export your data. Exporting reports to Excel is ideal because they can be easily read and are also in a form that can be manipulated for import into other systems if required.
You can also export other data such as your Chart of Accounts, Contacts and Inventory Items from Xero in a convenient csv file format. Learn more about importing and exporting data.
We go to great lengths to comply with legislation covering the security and privacy of data about you as an individual, and the financial data relating to your organization, in all the major countries where Xero is available.