Our approach and performance

We’re committed to acting with integrity and authenticity and to be transparent about what we do and how we do it.

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Resources to download

The Xero way

Fundamental to our culture is that our people believe in our purpose which is to make life better for small businesses, their advisors and communities around the world.

The power of this purpose cannot be overstated. It provides a unifying energy that brings our people, our partners and our customers together to do their best work, and collectively we achieve great things.

We want our people to thrive and do the best work of their lives. If we can help small businesses be more successful, more jobs are created, economies strengthen, and communities flourish.

An illustration with icons lists the Xero values of human, challenge, team, ownership and beautiful.

The Xero values of human, challenge, team, ownership and beautiful.

Icons of a heart, a cloud, a globe, and two connected points, with the words ‘Material matters’.

Our material matters: materiality assessment

In 2022 we conducted our first third-party stakeholder engagement and materiality assessment. This was to ensure we are identifying and responding to the sustainability issues, risks and opportunities that are most material to our stakeholders.

Our assessment was completed in accordance with materiality guidelines of the Integrated Reporting <IR> Framework.

We considered a range of inputs including:

  • what others in our industry do
  • global trends
  • employee surveys
  • customer surveys
  • interviews with additional key stakeholders including senior Xero executives, directors, customers, and investors.

If you’d like to be part of our future materiality assessments, please email us at sustainability@xero.com.


Global investor rating agencies and sustainability rankings have recognized Xero's efforts to positively contribute to environmental sustainability and commitment to ethical operations.

Dow Jones Sustainability Index (DJSI)

In 2021 and 2022, Xero was included in the Dow Jones Sustainability Index (DJSI), powered by the S&P Global Corporate Sustainability Assessment.

Member of Dow Jones Sustainability Indices, powered by the S&P Global CSA logo


In 2020 and 2021, Xero received an MSCI ESG Rating of AA.

The MSCI ESG ratings logo showing an AA rating

2023 Bloomberg Gender-Equality Index

Xero was included in the 2020, 2021, 2022 and 2023 Bloomberg Gender-Equality Indexes.

Image of Bloomberg Gender Index award 2023 mark

CDP Disclosure Insight Action

CDP is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts.

The CDP logo with the tagline ‘Disclosure, Insight, Action’.

More information

Xero's Annual Report 2022 outlines our performance for the year to 31 March 2022 and also includes details of our work in sustainability, and our latest gender diversity figures.

If you need more information, please email sustainability@xero.com