Business Rewired

The technology and trends shaping the future of small business.

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New technology and trends are changing the way we work. Our Xero experts interviewed small business owners and talked to futurist author, Gerd Leonhard; and Sunday Times columnist, business author and broadcaster, Emma Gannon, to explore current trends businesses should embrace to prepare for – and thrive in – the future.   


Key trends

The full report covers 10 trends in detail but here’s a sneak peek of what to expect:


End of Routine

Over the next decade there will be an acceleration in the adoption of AI to automate process-driven tasks. This will result in greater job satisfaction and will force businesses to alter their hiring strategies.

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connected everything

Connected Everything

While automation is taking the painstaking effort out of everyday, repetitive tasks, businesses are finding a lot more value in the human connection.

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The End of Late Payments

In the future, most invoicing and payments will be handled by intelligent software and digital assistants. Imagine if all payments were made instantly after receipt, and at zero cost?

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Read the full report here

See the full picture of the emerging trends we are seeing right now and those that are on the horizon.

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Business tips

Recognising these trends and what lies ahead is important – so is letting businesses know how to react.

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Methodology:  The top trends were developed by global futurologist Gerd Leonhard, in collaboration with best-selling SME author, Sunday Times columnist and podcaster Emma Gannon. The survey was conducted by One Poll with 500 Business Decision Makers in SMEs (1-249 employees) in October 2019.