Customer referral FAQs

To be eligible for your discount and for your referrer to be eligible for their reward, you must sign up for Xero using the unique link that was sent to you directly from the referrer and ensure that cookies are enabled on your browser, to allow PartnerStack to track this.

As you’re a referred customer, you can access all Xero features free for 30 days, then your 50% off discount will automatically apply for three months following your first paying date.

Only a select number of Xero customers were invited to join the referral programme, based on their engagement with the Xero product. However, if you’d like to refer a referee, check out the link below and follow the steps to join Xero’s customer referral programme by creating a PartnerStack account. The promo is only valid for new UK-based Xero business edition (Starter, Standard, Premium or Ultimate subscriptions) subscribers, who are not a current or previous Xero subscriber. Please check that you don’t already have an existing Xero account. Only Xero users (anyone invited into an existing UK-based Xero organisation or partner account, not just the subscriber) are eligible to refer referees to Xero. Xero reserves the right to remove any referrer we find in violation of our terms and conditions.

No, the 50% discount for three months cannot be combined with any other Xero offers. See offer details for more information.

You can cancel your subscription or remove any add-on from your plan at any time by giving one month’s notice from within your Xero account. You’ll still need to pay all relevant subscription fees up to and including the day of termination. You can also cancel a free trial at any time from within your Xero account. After you've cancelled your trial subscription you won't be able to access that organisation, so we recommend you export your data out of Xero first. Note: If you cancel your subscription prior to the end of the first three months (after the expiry of any free trial), then your referrer will not receive their referral fee.

Sure! Once you become a Xero customer, If you’d like to refer referees of your own, check out the link below and follow the steps to join Xero’s customer referral programme by creating a PartnerStack account.

Yes, Xero is a fully cloud-based system. You can access it from an internet enabled phone, tablet or desktop/laptop computer, and multiple users can work on it simultaneously.

Yes. Do it yourself following our easy step-by-step guides to importing and exporting data in Xero Central, or use a data migration service.

With Xero you get free, unlimited support 24/7 from our customer support team. When you're looking for answers, start by searching in Xero Central. Then, if you still have questions, use the 'Get in touch' button at the bottom of any support article on Xero Central.

We provide online tools in Xero Central to get you started on Xero. You can also take advantage of free online support 24/7 from our customer support team. If you need onsite support, we recommend working with accountants and bookkeepers who are trained and ready to help you use Xero. Find one in the Xero advisor directory.

Yes. With payment services like Stripe and GoCardless, customers can pay you directly. Include a ‘Pay now’ button in your online invoices to get paid even faster.