Xerocon Brisbane 2025 FAQs
Find out how to get tickets, how to get there, who to contact, and information about cancellation and refund policies.
Contents
Event and tickets
Q: Xerocon tickets have now sold out. Can attendees still register for the event?
A: As attendance is now at capacity, we’re unable to accommodate more registrations for the in-person event.
You can still register for our one-hour online live stream of the Xerocon Brisbane opening showcase. You’ll hear live key announcements, see product demos, learn about the latest updates from Xero, and understand our vision for the future of business.
Register your interest for free via the Xerocon website.
Q: When and where is Xerocon 2025 being held?
A: Xerocon Brisbane 2025 is a two-day event that will be held at Brisbane Convention & Exhibition Centre on 3-4 September 2025.
Q: What is Xerocon?
A: Xerocon is our flagship technology and innovation conference designed to empower and inspire accounting and bookkeeping professionals through learning, networking, and growth.
We’re bringing together the brightest minds in accounting and bookkeeping for two days of inspiration, connection, and game-changing insights. It’s more than a conference – it's the ultimate playground, coupled with actionable insights to help you thrive.
One of the largest accounting events in the southern hemisphere, you can look forward to engaging with app partners, external speakers, your peers, and senior members of the Xero leadership team, all bringing their unique insights and expertise to the table.
Q: Can I expect anything new and exciting at Xerocon Brisbane 2025?
A: Yes! We’re supercharging Xerocon with 60% more breakout sessions and 50% more guest speakers. You'll gain diverse perspectives, invaluable insights, and practical takeaways to take back to your practice. Other enhancements include:
- evolving our main stage to the Supercharge Stage to set you off on your Xerocon journey
- discovery stages will take the place of breakout stages, where you can customise your learning journey and discover content that matters the most to you
- more networking opportunities on Wednesday evening and Thursday morning
- plus we’ve got more up our sleeve, which we’ll announce before the event kicks off in September.
Q: What speakers can I expect at Xerocon Brisbane 2025?
A: The stellar line-up of speakers at Xerocon Brisbane 2025 will bring you insights from all corners of the business world. They include acclaimed Australian animator, director and writer, Joe Brumm, creator of the award-winning Australian animated television series Bluey alongside Ashley Fell and Dr Lucy Hone. You’ll also hear from senior leaders at Xero, including our CEO, Sukhinder Singh Cassidy; Chief Product and Technology Officer, Diya Jolly; and Managing Director ANZ and Chief Strategy Officer, Angad Soin.
We'll be adding more speakers to the line-up soon, so stay tuned.
Q: What level of content will be presented at Xerocon?
At Xerocon, you’ll find a range of content for people at all levels in your practice, from thought leadership insights for practice owners and leaders, to education how-tos for practice staff, and everything in between.
Q: How can I stay updated on Xerocon Brisbane 2025 announcements?
A: Keep an eye on this page for any important updates. You can also stay updated via our global partner news updates and by following us on social media.
Q: Who is eligible to attend? A: Xerocon Brisbane 2025 is open to all Xero accounting and bookkeeping partners and app partners around the world.
Q: What time does the event start?
A: Registration and expo opens at 8am on both Wednesday 3 September and Thursday 4 September with sessions starting from 9.00am.
Q: When can we expect to see a detailed agenda or learn more about speakers?
A: We look forward to releasing more information on our agenda and speakers soon.
Q: Will there be a Xerocon wrap party this year?
A: Yes. The Xerocon wrap party will be held at 6.30pm on Thursday 4 September 2025 (day 2). The now sold out party will be hosted at Cloudland – it’s one of the highlights of Xerocon and definitely shouldn't be missed.
Q: Can I bring a guest to the party?
A: No, you can only attend our incredible wrap party if you've bought a ticket to the full Xerocon experience.
Cancellations and transfers
Q: What is the cancellation and refund policy?
A: Please email us on xerocon.brisbane@xero.com if you have a ticket but can no longer attend Xerocon. If cancelled 10 days prior to the event, a full refund will be made via the original payment method to the party who originally paid the registration fee. You can view our full cancellation policy here.
Q: Can I transfer my registration to another person?
A: Yes, you may transfer a ticket to another employee in your own practice. Please email xerocon.brisbane@xero.com with the details of the person you’d like to transfer your registration to and we’ll transfer it over.
Accessibility
Q: What accessibility options are available at the Xerocon Brisbane 2025?
A. Our host venue, the Brisbane Convention and Exhibition Centre, offers a variety of accessibility options. To ensure we can accommodate your needs, please let us know your specific requirements when registering. If you have any questions or need further assistance, please feel free to contact us at xerocon.brisbane@xero.com.
Getting there and accommodation
Q: How do I get to the Brisbane Convention & Exhibition Centre?
A. You can view transport and parking options on the venue’s website.
Q: Can you arrange travel and accommodation?
A: While we don’t arrange travel or accommodation, we’ve got you covered with a list of hotels near the Brisbane Convention & Exhibition Centre. And while you're here, why not make the most of your trip and explore what Brisbane has to offer? Check out some great ideas on the Visit Brisbane website to start planning your adventure.
Xerocon Showcase Live
Q: What is Xerocon Showcase Live?
A: Xerocon Showcase Live is a one-hour online live stream of the opening showcase from Xerocon Brisbane. You’ll hear live key announcements, see product demos, learn about the latest updates from Xero, and understand our vision for the future of business.
Q: When is Xero Showcase Live happening?
A: The live stream of the event will begin at approximately 9.20am AEST on Wednesday 3 September and run for around 60-minutes. Please note that as this is a live event, the exact start time may slightly vary.
Q: How do I view and gain access to Xerocon Showcase Live?
A: If you’d like to view Xerocon Showcase Live, please register your interest for free via the Xerocon website. Upon registration, we'll send you a confirmation email to confirm your spot. We'll also send a reminder email with a viewing link closer to the event date.
Q: Will Xero Showcase Live be the full Xerocon experience?
A: No - it's a condensed, one-hour session focusing on the opening showcase and key product announcements. It will not include all the external speakers, breakout sessions or networking opportunities the in-person event does.
Q: Will viewers need a special link to watch the broadcast?
A: Yes - all viewers must register in order to receive a unique link to view the broadcast. This link will be emailed to you in the week leading up to Xerocon. The unique links cannot be shared as viewers will need to login to view the broadcast.
Q: Who is the intended audience?
A: Xerocon Showcase Live is aimed at Xero's accounting and bookkeeping partners, app partners, those interested in Xero's latest updates, and individuals unable to attend Xerocon in person.
Q: Will the broadcast have closed captions?
A: Yes, there will be AI-generated closed captions.
Q: I missed the live stream, can I watch the video on demand?
A: Yes you will be able to watch on demand after the live stream. You will receive an email directing you to the videos in the following days after Xerocon.
Q: How do I access the event?
A: We’ll send a link to the email address you used to register one week before, and then one day before the online event. Tap or click on the link to open the event in a web browser.
Q: How do I log in?
A: Logging in to the event does not require you to set up a password. In the login panel, enter the email address you registered with, and you will be sent a four digit OTP (one-time password) via email. Put this one time password into the Xerocon Showcase Live page and you’re in!
Q: I haven’t received my OTP email, what do I do?
A: Sometimes there can be a short delay as you wait for the OTP email to arrive. Wait five minutes, and if you haven’t received the email by then resend the OTP email. Still no luck? Reach out to the Xerocon Showcase Live team at xerocon.brisbane@xero.com
Q: What browser should I use to access the event?
A: On a laptop, the best browser to use to access the event is Google Chrome. Alternatively you can use Apple Safari, Mozilla Firefox, or Microsoft Edge.
Q: What device should I use to access the event?
A: The Xerocon Showcase Live experience has been optimised to use a desktop or laptop computer.
Q: Do I need to download an app or program to access the event?
A: No - everything is web-based, so all you will need is a web browser.
Q: Do I need an internet connection to access the event?
A: Yes, the event requires an internet connection to access. The speed and quality of your internet connection may impact your experience.
Q: What should I do if I don’t know my password?
A: Logging in to the event does not require a password. You can use the email address you registered with to sign in to the event. You will be emailed back a OTP (one time password), which you will then need to use to access the event site.
Q: I have registered, why can’t I log in?
Q: If you registered with both an email address and a mobile number, you can use either one to log in to the event. Make sure you are entering the correct email or mobile number used at registration. You can confirm this by checking your registration confirmation email. If you are sure you are using the correct information but are not receiving your one time password, please contact the event support team at xerocon.brisbane@xero.com.
Q: What should I do if my video isn’t playing?
A: If a video is not playing, you can click or tap on the video player frame to reveal the video controls, then click the Play button at the bottom left of the video player or in the centre of the video itself.
Q: What should I do if I can’t hear the video?
A: If you are unable to hear the video, ensure that your device’s volume is turned up, and that you are able to see the video playing. Check that your speakers/headphones are in working order by opening another application or web page that plays audio.
Q: Can I watch from multiple devices?
A: Absolutely! You will need to activate the OTP (one time password) per device with a limit of up to five devices.
Q: I haven’t received an email confirmation or link
A: Check your spam/junk folder, if it’s not there please email us at xerocon.brisbane@xero.com to check your registration information.
Who to contact
Q: I have a question about Xerocon – who can I contact?
A: Please email xerocon.brisbane@xero.com and we’ll get in touch with you directly.
Q: I’m having trouble registering – how can I get help?
A: Please email xerocon.brisbane@xero.com for assistance.
Q: How can I become an exhibitor?
A: Please email xerocon.exhibitors@xero.com.
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