Refer a friend program FAQs

Provided you satisfy all required conditions, you will be eligible to receive a monthly commission payment for each Referred Subscriber. A “Referred Subscriber” is a small, non-accounting or bookkeeping business that (a) is confirmed by Xero to not be an existing or previous subscriber to Xero’s services; (b) uses your Referral Link to sign up to a paying a Business Edition subscription to Xero’s services; and (c) within 30 days of signing up, purchases a paying Business Edition. You’ll be eligible to receive commission payments for up to 12 months for each Referred Subscriber, or until they stop being a paying subscriber to Xero’s services, whichever happens first. You are only eligible to earn commission payments on a total of 25 Referred Subscribers.

For each Referred Subscriber, you’ll be eligible to receive a monthly commission equal to 30% of that Referred Subscriber’s net subscription price. The “net subscription price” is the then-current list price for the Referred Subscriber’s Xero subscription, minus any discounts they may receive. This means your commission is calculated on the actual amount the Referred Subscriber pays to Xero for their subscription each month.

For example, if your referred subscriber's Xero subscription costs $47.00 but they receive a 90% discount for the first six months upon joining, their net subscription price during that time would be $4.70, and your commission would be $1.41 per month for those six months. Your commission will then be $14.10 for the remaining six months unless they make any changes to their subscription.

Xero’s Customer Referral Program is powered by Impact Inc. (Impact), a customer referral platform that facilitates your referrals and rewards.To generate your Referral Link, you’ll need to register and create an account with Impact, and accept the Xero Customer Referral Program Agreement and Impact’s Terms of Service and enter into any agreement(s) as required by Impact. In order to receive commissions, you will be required to provide Impact with all required information, including banking and tax information.

Xero subscribers, Accountants and Bookkeepers, and Xero users who are invited into a Xero organization or partner account (not just the subscriber) are eligible to become a Xero referrer. Xero reserves the right to remove any referrer found in violation of the program terms or Xero Terms of Uses.

You can find your Referral Link via the ‘Summary’ or ‘Links’ page within your Impact dashboard.

Any messaging platform of your choice – including by post! Please note, we only accept and record referrals sent to us through your Referral Link. You can only earn commission when referees sign up through your Referral Link. Please refer to the Xero Customer Referral Program Agreement for terms and conditions on marketing the Referral Link.

Use your Referral Link to sign up to a Xero subscription. Your referee must have cookies enabled when signing up via the Referral Link to ensure the sign-up is attributed to your Referral Link.

No, we only accept and record referrals that are sent to us through your Referral Link.

By default - your rewards will show in NZD. If you prefer to withdraw your commissions in a currency other than NZD you can update this in your account settings.

Changing your account currency in-app eliminates the need to manually convert currencies displayed in-app.

To change your preferred currency

1. Log into your Impact account.

2. Click on your initial in the top right-hand corner of your dashboard.

3. Click "My Profile" from the drop-down list that appears.

4. Scroll down to the "Preferred currency" section.

5. Select your preferred currency and click "Save".

There are a few reasons you may not see a referral in your Impact account. The main reason is that your Referred Subscriber information hasn’t yet flowed from Xero into the Impact platform (this can sometimes be delayed).

Your converted referral could take up to 48 hours to register in your Impact account. This delay is expected, as the referral data moves through internal Xero validation and compliance protocols before being passed to Impact. Once those checks are complete, your referral will appear in your dashboard automatically, no action is required from you.

Once your commission status is “available” in your Impact account, you can choose to withdraw it via PayPal or direct deposit. You will receive an email notification from Impact once you have a commission available for withdrawal. The minimum payout threshold is AU$15.00

If you have already added your bank/payout details: You do not need to take any action. Payments are processed automatically based on your selected payment schedule (e.g., fixed day of the month or once you hit a specific earnings threshold).

If you haven’t added your bank details yet: follow the prompts in the email notification from Impact to log in to your account and set up your payout preferences. Because this program offers cash commissions, you will be required to submit your tax and payment details and complete any required forms to ensure you receive your payments securely and in compliance with tax laws.

To update your payout method or check your payment schedule, please log in to your Dashboard and visit the Tax and Payout Settings tab.

For detailed, step-by-step instructions on setting up your payment preferences or resolving payout questions, please refer to the Impact Cash Payouts FAQ. Please reach out to advocate-support@impact.com if you have any questions about payouts.

Commissions last as long as you remain an Impact account holder under Xero’s Customer Referral Program – meaning you can ‘cash out’ your commissions at a time of your choosing.

No, you will not be charged any fees by Xero or Impact. However, if you choose to withdraw in another currency other than NZD local currency, this will be subject to any currency conversion fees imposed by your bank.

In order to participate, you will be required to register and create an account with Impact and accept the Xero Customer Referral Program Agreement, Impact’s Terms of Service and enter into any agreement(s) as required by Impact. Eligibility requirements, reward amounts and other Program details are set out in the FAQs. Xero is not an agent or representative of Impact, and is not party to the Terms of Service you are entering into with Impact. Impact is not an agent or representative of Xero, and has no authority to act on behalf of, or bind Xero. Impact is responsible for the operation of the Program, rather than Xero. For any operational questions regarding the Program, please contact Impact.