Support for businesses and their advisors

Our purpose at Xero is to make life better for people in small business, their advisors and communities around the world. We’re committed to meeting their needs, not only through innovative software solutions but by providing wide-ranging support.

investor presentation

Xero Assistance Program

The Xero Assistance Program (XAP) pilot provides free and confidential mental health support  to all starter, standard and premium plan subscribers in New Zealand, and their employees and families. Expertly run by our global provider Benestar, a world leader in mental health services, XAP gives Xero customers access to face-to-face, telephone, live chat or online counseling, in a way that suits them.

For more information, email xap@xero.com

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Tenants in ReWired, Auckland, NZ

2019 Small Business Wellbeing Report

The 2019 Small Business Wellbeing Report was jointly commissioned by Xero and the Mental Health Foundation of New Zealand. This report provides insight into the current attitudes towards wellbeing amongst small business owners and the key stressors many small businesses face. The report also includes advice on how leaders can manage staff wellbeing and provide a positive work environment.

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small business insights

Small Business Insights

We’re dedicated to improving the lives of small business owners everywhere. Xero Small Business Insights is a snapshot of the sector's health in each of our three biggest regions – Australia, New Zealand and the United Kingdom – updated regularly to provide a picture of business conditions. The metrics are based on aggregated, anonymised data drawn from hundreds of thousands of Xero subscribers. These inform government decision makers and we believe they will help bring about changes such as reducing the amount of time it takes big companies to pay small businesses.

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Small Business Insights: Australia
Small Business Insights: United Kingdom
Small Business Insights: New Zealand


Government rolls out $11.7 million small business energy check
‘Costs mount quickly’: $7b late payments problem stifles small business
Small businesses waiting on about $7.4 billion in overdue payments
Getting match fit
Small business on the brink with only half recording positive cash flow

 

protecting customer data

Protecting customer data

Xero is committed to the security of customer data. We protect customer data with multiple layers of security and extensive monitoring.

Xero complies with relevant industry standards. We are certified as compliant with ISO/IEC 27001: 2013 which is globally recognized as the premier information security management system (ISMS) standard. We also have available a Service Organization Control (SOC 2) report as a result of an independent auditor's examination into customer security controls.  

Xero welcomed the implementation of GDPR in 2018 and has implemented a range of associated compliance measures. In addition, we’ve instituted two-step authentication (2SA) at login. Two-step authentication is encouraged but optional for Xero customers, except in Australia where it’s mandatory.

We provide timely advice to customers on security risks and provide information and education on how to reduce them. Moreover, our products include embedded security monitoring and audit tools that better enable small businesses to evaluate risks within their businesses. Our privacy notice outlines in plain English how personal data is used and protected by Xero.

Additional information is publicly available on the Xero security web page and on the security noticeboard where Xero posts alerts on known and potential fraud, phishing and other scams.

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Security assurance reports
2SA and the authentication process
Xero GDPR Center

 

 

 

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Free resources

For businesses
Xero provides a comprehensive series of guides with advice and information on running a successful business.
Small business guides
How to make small business environmentally sustainable
The steps to creating sustainably minded business


For accountants and bookkeepers
Xero publishes free guides, reports, books and playbooks which bring together a wealth of knowledge and ideas for running an accounting or bookkeeping business.
Accountant and bookkeeper guides, playbooks and reports

Tenants in ReWired, Auckland, NZ

Co-working spaces

We recently opened a new community co-working space, Rewired, in Xero’s new Auckland office. This offers a reasonably priced shared workspace where new tech businesses and individuals can develop, collaborate and scale together.

Community
Community

We are actively building out programs that engage and contribute to thriving communities, such as our employee volunteering...

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Enviornmental
Environment

We are always looking to deliver new initiatives, improving on our environmental and sustainability efforts,  and developing a roadmap...

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Business Support
Diversity and inclusion

Xero continues to strongly champion diversity and inclusion to cultivate an engaged global team, who also represent the diverse needs...

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Social Impact
Social impact

For Xero, building a fast-growing but sustainable business means taking responsibility for our social and environmental impact...

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Need more information?

The Xero annual report 2019 outlines our performance for the year to 31 March 2019. It also includes details of our work to date in the area of social and environmental impact, and our latest gender diversity figures.

If you need more information, please email socialimpact@xero.com