FAQs: SBO Voucher Incentive Promotion – May 2025
*see voucher terms here
What is the SBS Voucher Incentive Promotion?
This promotion provides eligible new Xero trial users with a $50 Amazon voucher for completing a Small Business Onboarding (SBO). The promotion begins on May 19, 2025, and may be modified or canceled at any time at Xero’s sole discretion.
Who is eligible for the voucher?
To qualify for the $50 Amazon voucher, you must:
- Be a trialist of Xero (i.e., not yet a paying subscriber);
- Be located in the United States or United Kingdom;
- Not have already booked a call with a Small Business Specialist (SBS);
- Have completed a meeting with a Small Business Specialist (SBS), scheduled using the Calendly link provided in the official outreach communication;
- Have received the offer via direct outreach from the Xero SBS team.
This promotion cannot be combined with any other Xero or third-party offers and is limited to one voucher per eligible customer.
How can I complete an SBS meeting?
If you meet the eligibility criteria, you will receive outreach from a Xero SBS representative during your trial. Use the Calendly link in the outreach message to schedule your meeting. After the meeting is completed, your eligibility for the voucher will be confirmed.
When will I receive my voucher after completing the SBS meeting?
Eligible customers will receive a voucher redemption email approximately 10 days after completing their SBS meeting. The email will include a link to redeem your voucher.
How do I redeem my voucher?
Click the redemption link in the email. You’ll be redirected to the Xoxoday platform, operated by Nreach Online Services Inc. To complete the redemption, you may be required to accept Xoxoday’s terms and conditions. View their privacy policy here: Xoxoday Privacy Policy
Note: Xero is not responsible for the voucher redemption process and is not a party to any agreement between you and Xoxoday.
How long do I have to redeem my voucher?
You must redeem your voucher within 30 days of receiving the redemption email. After that time, the link will expire and cannot be reissued.
How long is my Amazon voucher valid after redemption?
Once redeemed, your Amazon voucher is valid for 12 months from the date of issue. The voucher is subject to Amazon’s terms and conditions, including their own expiration and usage rules.
What can I use my voucher for?
The voucher can be redeemed on Amazon.com. If the Amazon reward becomes unavailable due to circumstances beyond Xero’s control, it may be replaced with a reward of equal value. Vouchers are non-transferable and not redeemable for cash.
What if I don’t receive my voucher?
If you haven’t received your voucher within 10 days of completing your SBS meeting, please contact Xero Support for assistance.
Can I receive more than one voucher?
No. The promotion is strictly limited to one voucher per eligible customer.
Can I use this promotion with other Xero offers?
No. This promotion cannot be combined with any other offers from Xero or third parties.
Is Xero responsible for the redemption process?
No. Xero is not responsible for voucher fulfillment or technical support. The voucher is managed and fulfilled by Xoxoday. Any issues should be directed to Xoxoday’s support team.
Is this promotion affiliated with Amazon?
No. This promotion is not sponsored, endorsed, or administered by Amazon. Vouchers are subject to Amazon’s own terms and conditions.