Xerocon Sydney FAQs

Find out how to get tickets, how to get there, who to contact, and information about cancellation and refund policies.

A presenter in a Xero t-shirt uses a remote control to operate a slide show. In the background is a colorful Xerocon graphic

Events and tickets

What’s included in the Xerocon ticket price?

A Xerocon ticket includes the two-day conference on 7-8 September 2022. It does not include entrance to the Xerocon wrap party - tickets for this event must be purchased separately.

Does my ticket include entry to the Xerocon wrap party?

No, the not-to-be-missed wrap party has its own tickets. You can buy yours through the registration website for AU$100 each.

Can we split tickets between more than one person over the two days?

We don’t offer split tickets since Xerocon is designed as a two-day experience.

Can we pay in installments?

Unfortunately not. All tickets must be paid by credit card in full at time of purchase.

Can we pay by invoice?

We will process 10 or more tickets by invoice. Payment terms are 7 days from the date of invoice unless otherwise specified. Please email xerocon.sydney@xero.com if you wish to pay by invoice.

What social functions are there?

The unmissable Xerocon wrap party will be held on the evening of Thursday 8 September 2022. Access to the wrap party requires a separate ticket purchase.

Can I bring a guest to the wrap party?

Yes, you can bring one guest to the wrap party with you if you have purchased a full event ticket. Please reach out to us at xerocon.sydney@xero.com to purchase your additional wrap party ticket.

If I can’t attend in person, can I still tune into Xerocon Sydney online?

Xerocon is an event you really have to be at to experience, but given the current circumstances with Covid-19, we understand that not everyone may be ready for travel and events. Though we aren’t having a virtual option for Xerocon Sydney, we will be hosting roadshows and considering additional ways we can still connect with you and our wider Xero community throughout 2022.

Will attendees need to be vaccinated?

Our top priority is the health and wellbeing of staff and attendees. Xerocon takes place in September 2022, so it is too early to say whether we’ll require proof of vaccination. Closer to the date, we’ll make an assessment of the Covid-19 situation in Australia and any NSW government and venue requirements.

Depending on the situation, we may require attendees to show evidence of the relevant pass (showing that they’ve had the Covid-19 vaccination), or proof of a recent negative test for Covid-19. We will of course endeavour to give attendees plenty of notice before the event if we introduce this requirement.

Will I have to wear a mask?

Covid-19 guidance is continually evolving, but we do not expect to require attendees to wear masks. Our top priority is the health and wellbeing of staff and attendees, so we will continue to follow government and venue guidelines with regard to masks.

What are the event terms and conditions?

You can find the Xerocon event terms and conditions of registration here.

Cancellations and transfers

What is the cancellation and refund policy?

Please advise us by email on xerocon.sydney@xero.com if you cannot attend Xerocon. A full refund (less a $50 administration fee) will be made via the original payment method and to the party who originally paid the registration fee, if we’re notified by email at least 21 business days prior to the event.

You can view our full cancellation policy here.

What if I cannot travel to Sydney, Australia due to Covid-19 restrictions?

If you can’t travel to Australia due to Covid-19 travel restrictions being in place then, we will waive the $50 administration fee if you need to cancel. Please note that we can’t be responsible for flight or hotel bookings you have with third parties.

You can view our full cancellation policy here.

Can I transfer my registration to another person?

Unfortunately not. Please email xerocon.sydney@xero.com and we will cancel your registration in line with our cancellation policy.

Getting there

How do I get to the ICC Sydney?

You can view transport and parking options on the ICC website.

Who to contact

I have a question about Xerocon. Who can I contact?

Please email xerocon.sydney@xero.com and we’ll respond to your query.

I’m having trouble registering. How can I get help?

Please email xerocon.sydney@xero.com for help.

How can I become an exhibitor?

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