Making sure your team is fully up to speed on Making Tax Digital for ITSA is key to your practice’s success. Are staff members able to answer those tricky client questions? Have you thought of all the scenarios and your necessary responses to give your clients peace of mind?
Here’s how to keep your team in the loop.
Create FAQs for your practice staff
If you’ve received questions about MTD for ITSA from your clients, consider recording them in a single document along with your practice’s agreed responses. FAQs help your team to remain on-message and will streamline the client experience. Take a look at our FAQs for self-employed clients and landlord clients to get started.
Use the resources already available
Xero’s MTD for ITSA content hub
HMRC guidance and resources
HMRC has published guidance on Making Tax Digital for ITSA which provides clarification on who will be affected and the impact it will have. It’s important that your team is well-versed in these updates, and you can use them to form your FAQ responses.
MTD for ITSA: Communications toolkit
Get your practice and clients ready for Making Tax Digital for ITSA using this simple guide