Chapter 5

Expand your business into new markets

You can grow your business by selling more things to more people, or fewer things to fewer people. Let’s look at how.

But first, are you ready?

Think about the overall impact of expanding your business. Can you do it comfortably? Will it cause you financial strife? Will it fit with the culture you’ve created? Answer these questions honestly before diving in.

Offering more products or services

You could expand your business by selling a wider range of goods or services. Of course that only works if people buy those extra things, so think through your decision.

Listen to your customers

Ask what customers want. They may suggest new things to sell. Or they may use your existing products and services in novel ways – which will give you marketing ideas.

Read trade magazines and trend reports to learn what others are doing. Or look to comparable industries for inspiration. How are they better serving customers?

Reaching more people

You could expand your business by broadening your target market to give you a larger group of potential customers.

Go into new places

Expanding your geographic focus can introduce you to lots of new customers. You can keep selling the same types of things to the same kinds of people – you just have a bigger audience. But of course this will increase your marketing costs and may require you to open new shops.

Target new customer segments

Do some market research to see who else would use the products and services you sell. You may be able to sell to a whole new set of customers without opening a new store or offering extra products.

It can cost a lot to expand business in these ways, so check that the returns will be worth it. Professional market researchers can help forecast the increased sales you could expect from your investment.

Choose your mode of entry

There are a few ways to expand your business into a new market.

  • Build: You can do everything yourself – whether it’s testing new products and services, developing new market segments, opening new locations, or setting up an online store.
  • Buy: You can expand faster by acquiring other businesses that already do the things you want to do. You will see quicker results but of course the initial costs are generally high.
  • Partner: You might work with a distributor or another business to try new things. This allows you to share some of the risk. But these arrangements can get complex and you’ll need a legal agreement.

Develop a niche market

Rather than going broader, you may want to go narrower and develop a niche market. This approach can make your business the go-to for a specific category of products or services. You’re likely to face less competition, and you’ll become really efficient at what you do.

It’s worth forecasting the size of your target niche market before committing too heavily. It needs to be able to support your long-term growth goals. You may need to gear up to trade online as that allows you to service a niche customer base across a wider area.

Do you have the resources to expand business?

Expanding generally involves doing more. More sales, more customer service, more marketing, and more paperwork. Your processes, systems, and people will come under pressure. This is what it means to ‘scale up’. Invest in your business and develop the resources you need to grow.

Build and educate your team

Growing your business may mean growing your team. You may need to develop a new layer of management and consider ongoing professional development for them. Having your team fully onboard with your plans will make growing your business go much more smoothly.


Xero does not provide accounting, tax, business or legal advice. This guide has been provided for information purposes only. You should consult your own professional advisors for advice directly relating to your business or before taking action in relation to any of the content provided.

Growing your business

Are you ready to drop the hammer and take your business to the next level? Let’s look at how to grow.

  1. Stages of business growth

    Before you leap into growth, reflect on where you’ve come from. Find out the stage of business growth you’re at.

  2. Write a business development plan

    Now that you’re in the growth stage of your business, set things in motion with a business development plan.

  3. Business KPI examples

    Understanding your business performance will help you grow. Check out common examples of small business KPIs.

  4. How to increase sales revenue

    Increasing sales revenue is one obvious way to help grow your business. But how do you sell more?

  5. Expand your business into new markets

    You can grow your business by selling more things to more people, or fewer things to fewer people. Let’s look at how.

  6. Tools and guides for your business

    You’re all set to grow your business. But there’s so much to keep track of. Xero’s got resources and solutions to help.

Download the guide to growing your business

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