Xero Assistance Programme (XAP)
Access free and confidential mental health counselling and resources.
How the Xero Assistance Programme works
XAP gives Xero small businesses free, confidential access to face-to-face, telephone, live chat, and online counselling.
Confidential help for customers
Businesses can request and access help anonymously.
Who is eligible
Xero subscribers, their employees, and families are eligible.
Not on Xero?
You may still be able to access XAP. Email the Xero team at xap@xero.com.
Confidential help for customers
Xero customers can access two free, confidential counselling sessions.
If you’re a customer, log in to Xero to access XAP
Who is eligible
Counselling services are available to Xero Starter, Standard, Premium and Ultimate subscribers, their employees, and their family members.
Get started
If you're not on Xero, you may still be able to access our counselling services. Email the Xero team at xap@xero.com for next steps.
More about the Xero Assistance Programme
Part of our culture is supporting each other. TELUS Health (formerly Benestar) is Xero’s employee assistance programme (EAP) provider and we’ve offered this service to our team with great results. Because of this, we want to offer it to our customers too, so they can experience the same positive impacts. There’s a growing need for mental health support in small businesses, with 80 percent of small business owners saying isolation is their main concern. This is an opportunity for us to step up in line with our collective responsibility to each other and offer help.
If you’re already a customer, log in to Xero to access XAPPart of our culture is supporting each other. TELUS Health (formerly Benestar) is Xero’s employee assistance programme (EAP) provider and we’ve offered this service to our team with great results. Because of this, we want to offer it to our customers too, so they can experience the same positive impacts. There’s a growing need for mental health support in small businesses, with 80 percent of small business owners saying isolation is their main concern. This is an opportunity for us to step up in line with our collective responsibility to each other and offer help.
If you’re already a customer, log in to Xero to access XAPTELUS Health is a global health and wellbeing provider encompassing physical, mental and financial health. It has a team of thousands of members globally, dedicated to solving the most pressing issues facing citizens, healthcare professionals, employers, and employees around the world.
More about TELUS HealthTELUS Health is a global health and wellbeing provider encompassing physical, mental and financial health. It has a team of thousands of members globally, dedicated to solving the most pressing issues facing citizens, healthcare professionals, employers, and employees around the world.
More about TELUS HealthXero takes supporting Kiwis’ mental health seriously and we’re committed to improving small business wellbeing in the long term. XAP is currently available until 31 March 2025 when we will review the programme, including the uptake of the service.
Xero takes supporting Kiwis’ mental health seriously and we’re committed to improving small business wellbeing in the long term. XAP is currently available until 31 March 2025 when we will review the programme, including the uptake of the service.
We think it’s best to quote a small business here. Here’s what the team at Red Rabbit Cafe and Bar have said. “We’re a small team who spend a huge amount of time together and can sometimes struggle to get the space we need. We know that sometimes the stress and workload associated with running a small business wears down your coping mechanisms. When something happens out of the blue that you’re unprepared for, you might not respond as well as you would’ve wanted. Having the opportunity to speak with someone with an outside perspective would be hugely valuable.”
We think it’s best to quote a small business here. Here’s what the team at Red Rabbit Cafe and Bar have said. “We’re a small team who spend a huge amount of time together and can sometimes struggle to get the space we need. We know that sometimes the stress and workload associated with running a small business wears down your coping mechanisms. When something happens out of the blue that you’re unprepared for, you might not respond as well as you would’ve wanted. Having the opportunity to speak with someone with an outside perspective would be hugely valuable.”
No one will be told who has used the service. It’s completely anonymous and confidential. Both Xero and TELUS Health adhere to strict privacy standards. We receive anonymous, aggregated data to highlight key trends and details including regional breakdown of uptake and usage levels. But we don’t identify individuals from any of the data provided to us.
No one will be told who has used the service. It’s completely anonymous and confidential. Both Xero and TELUS Health adhere to strict privacy standards. We receive anonymous, aggregated data to highlight key trends and details including regional breakdown of uptake and usage levels. But we don’t identify individuals from any of the data provided to us.
We’d love as many people as possible to take the chance to talk to someone if they need to. Xero employees use our employee assistance programme (EAP) and it has been a success in helping them face their challenges. We hope the same goes for those who use XAP.
More resources about Xero Assistance ProgrammeWe’d love as many people as possible to take the chance to talk to someone if they need to. Xero employees use our employee assistance programme (EAP) and it has been a success in helping them face their challenges. We hope the same goes for those who use XAP.
More resources about Xero Assistance Programme
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