Supporting our customers, partners and communities

Xero's social impact approach

Xero is committed to fostering positive change in communities around the world by supporting small businesses through strategic community contributions and initiatives. Ethical and responsible behaviour is central to our approach to social impact and all aspects of our operations. This includes accountability for the direct and indirect impact of our actions on the human rights, wellbeing, and resilience of our partners, customers, and suppliers.

Our global community contributions

We take a holistic approach to calculating our contribution to communities, which includes cash donations, discounts given to non-profit organisations, and volunteering contributions. Global community contributions were more than NZ$11.4 million in FY26.

Figure 1: Global community contributions were more than NZ$11.46.6 million in FY26

We make a conscious effort to purchase goods and services with businesses and small businesses led by underrepresented groups. Our spend with diverse and social suppliers amounted to more than $26 million in FY26.

Our initiatives

Xero For Good is our social impact initiative to empower small businesses with tools and support, to help with their long-term success and sustainability efforts. Xero For Good delivers impactful programs that strengthen communities through financial education, strategic growth funding, ethical supply chain practices, and carbon footprint management, creating positive change where it matters most.

Current initiatives that fall under Xero For Good include our free small business financial education and mentorship programme in New Zealand and the UK, Community Connect (our volunteering program), Xero For Purpose (our 25% discount for non-profits), social procurement, and carbon accounting app partnerships.

In April 2025, we introduced the Know Your Numbers programme in New Zealand.

Know Your Numbers is a free programme designed to empower small businesses and entrepreneurs with the financial knowledge they need to succeed. It includes access to digestible educational resources in a variety of formats and mentoring from accounting and bookkeeping professionals.

Find out more about Know Your Numbers.

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In February 2026, we extended our financial education programme to the UK with Unlock Your Numbers.

Visit the Unlock Your Numbers website to learn more.

Volunteering in the community

Xero’s employee volunteer program, Community Connect, supports for-purpose organisations around the world by giving Xero employees one paid day off each year to make a difference in the communities in which they live and work.

Employees can volunteer time in their communities knowing they have Xero’s full support.

In November 2025 we held our second global, company-wide Community Connect volunteering event with over 1,200 Xeros participating in 109 activities across more than 60 charities.

Xero For Purpose (25% non-profit discount)

Xero offers a 25% discount on its standard subscriptions for non-profit organisations globally, providing more than a million dollars in discounts annually to non-profit organisations and community groups through our non-profit discount program.

A number of apps that connect to Xero specifically support non-profits such as Keela and Infoodle. Along with Xero, they help non-profits save valuable time that can instead be spent on delivering positive impacts for people and the planet.

Find out more about discounted subscriptions for non-profit organisations.

Social procurement

Xero created a Supplier Diversity & Small Business Framework in 2026 that augments and expands Xero’s initial social procurement plan created in 2021. The goal is aligning Xero’s buying power with Xero’s core mission to support the small business ecosystem and to encourage a shift towards a selection of suppliers, products and services based on not only the current criteria, but also on their social and environmental impact. This will mean that more of Xero’s procurement spend is directed to organisations, initiatives and projects that have a positive impact on the community and the environment, ensuring our supply chain reflects the diversity of our global customer base. We are setting spend targets for diverse and small businesses and are refreshing our supplier selection criteria to increase the visibility of small businesses and businesses owned by traditionally underrepresented groups including but not limited to:

• women
• minorities
• indigenous and First Nations people
• people living with disability
• LGBTIQA+ people
• veterans
• refugees and asylum seekers
• social enterprises

Our aim is to work with recognised programs and certifications in the countries where we operate to intentionally direct resources toward small businesses and diverse suppliers to foster a more resilient economy and drive sustainable, long-term change.

Supplier diversity

Xero is committed to developing and promoting responsible procurement practices. We are partners of Supply Nation in Australia to grow relationships with social and indigenous businesses in our supply chain as part of the Supplier Diversity & Small Business Framework, we will be exploring partnership opportunities with organisations in the countries we operate.

Supplier code of conduct

We’ve integrated our supplier code of conduct and risk-based approach into our ongoing supplier due diligence processes. Our procurement team has completed ethical procurement certification provided by the Chartered Institute of Procurement & Supply (CIPS) so that they can better recognise situations where we need to safeguard against unethical behaviours and consider modern slavery risks in our supply chain. We aim to have a positive impact through our influence on our supply chain and by working with socially conscious vendors that fulfil our business needs.

Modern slavery and human trafficking

We are committed to preventing slavery and human trafficking in our operations and supply chains. We remain vigilant about understanding our key modern slavery risks; have policies and processes in place to help us address these risks; and we regularly assess the effectiveness of our actions. Given the visibility we have over our operations, we consider our modern slavery and human trafficking risk to be relatively low.

Since March 2022, all Xero employees have been required to undertake mandatory training about modern slavery awareness, to help them recognise the signs of modern slavery and know how to report issues if they have any concerns about any part of our supply chain or operations.

Carbon accounting app partnerships

With carbon accounting becoming increasingly important to small businesses, their advisors, their suppliers, and governments around the world, we want to ensure Xero customers have access to solutions that will help measure, manage, and create a clear path to reaching net-zero goals. So we’ve partnered with industry leading organisations, Sumday and Greenly, to offer carbon accounting solutions for small businesses and their advisors. These apps can be accessed via the Xero App Store.

Taking this a step further, Xero customers can access Sumday's powerful carbon accounting tools free for 12 months provided they sign up before 1 April, 2026. Eligibility and terms apply.

Support for businesses and their advisors

We’re committed to supporting the wellbeing of small business owners, advocating for small business needs with policymakers, and enabling our accounting and bookkeeping partners to contribute more sustainable business.

Mental health and wellbeing support

• Xero offers a range of free wellbeing education courses in Xero Central.

Read more in the Xero blog

• Balance work and life
• Wellbeing boosts bottom line
• Sole trader wellbeing check in
• Supporting your teams financial wellbeing
• Why eating well improves wellbeing
• Enabling wellbeing for Canadian accounting professionals during Mental Health Week
• What does wellbeing have to do with business success

Protecting customer data

Xero is committed to protecting the security and privacy of customer data. We use multiple layers of security, provide security assurance reports, and comply with relevant industry standards. For details, see our:

• security web page for assurance reports and more information about data protection
• privacy notice, which outlines in plain English how personal data is used and protected by Xero
• security noticeboard, where Xero posts alerts on known and potential fraud, phishing and other scams
• Responsible Data Use Commitments, which outline how we continue to safeguard customer data as well out new technologies, including AI, for our people and customers

Free resources

For businesses

68% of small businesses surveyed by Xero in 2021 want to operate more sustainably but many don’t know where to begin. We’ve produced and collated some sustainability resources to help get them started.

Focusing on sustainability doesn't only benefit our planet, it can also be great for your business’ bottom line. From the basics of carbon measurement, to the unique role accountants and bookkeepers can play in supporting the small business sustainability journey, there’s something on this page for everyone.

Learn more

• Xero Small Business Sustainability Hub
• What is carbon accounting?
• Xero: Build a sustainable business
• Small business guides: a comprehensive series of guides with advice and information on running a successful business
• Xero for not-for-profits: A complete accounting solution

Free educational resources from Syft Analytics:

• Foundations of Accounting
• Excel and Google Sheets Basics
• Create and Collaborate on Documents with Microsoft Word and Google Docs
• What you need to know about credit before you get a credit card

For accountants and bookkeepers

Xero publishes free guides, reports, books and playbooks which bring together a wealth of knowledge and ideas for running an accounting or bookkeeping business.

Accountant and bookkeeper guides, playbooks and reports

More information

Xero's FY26 Sustainability Report outlines our performance for the year and details of our work in the area of social and environmental impact.

Xero's FY26 Sustainability Report (PDF)

If you need more information, please email sustainability@xero.com