Our approach and performance

We’re committed to acting with integrity and authenticity and to be transparent about what we do and how we do it.

 Three Xero employees share a laugh while meeting in an informal work space, laptops open in front of them.

Resources to download

The Xero way

Fundamental to our culture is that our people believe in our purpose which is to make life better for small businesses, their advisors and communities around the world.

The power of this purpose cannot be overstated. It provides a unifying energy that brings our people, our partners and our customers together to do their best work, and collectively we achieve great things.

We want our people to thrive and do the best work of their lives. If we can help small businesses be more successful, more jobs are created, economies strengthen, and communities flourish.

Icons for the four Xero values: make it beautiful, make it happen, make it human, and make it together.

Make it beautiful/Make it happen/Make it human/Make it together

Icons for the inputs into what we do and the outcomes, including people, customers, technology, data, social and financial.

Our material matters: materiality assessment

In FY23, we completed Xero’s second stakeholder engagement and materiality assessment in accordance with the International Integrated Reporting Council (IIRC) Framework.

This was to ensure we are continuing to identify and respond to the sustainability issues, risks and opportunities that are most material to our stakeholders to create long-term value at Xero.

The material matters for FY23 identified by the stakeholder engagement and materiality assessment are set out below.

  • The assessment identified one new material matter for FY23: remuneration, incentives and pay transparency
  • Waste management and responsible use of resources was identified as being more material in FY23
  • Supporting and enabling Xero's ecosystem to do good, which was included in our FY22 Annual Report, was no longer considered material in FY23

The material matters identified are grouped under four of Xero’s Inputs that are described in further detail in the ‘How Xero Creates Value’ section of our FY23 Annual Report.

If you’d like to be part of our future materiality assessments, please email us at sustainability@xero.com


Global investor rating agencies and sustainability rankings have recognised Xero's efforts to positively contribute to environmental sustainability and commitment to ethical operations.

Dow Jones Sustainability Index (DJSI)

In 2021 and 2022, Xero was included in the Dow Jones Sustainability Index (DJSI), powered by the S&P Global Corporate Sustainability Assessment.

Member of Dow Jones Sustainability Indices, powered by the S&P Global CSA logo


Since 2020, Xero has received an MSCI ESG Rating of AA.

The MSCI ESG ratings logo showing an AA rating

2023 Bloomberg Gender-Equality Index

Xero was included in the 2020, 2021, 2022 and 2023 Bloomberg Gender-Equality Indexes.

Image of Bloomberg Gender Index award 2023 mark

CDP Disclosure Insight Action

CDP is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts.

The CDP logo with the tagline ‘Disclosure, Insight, Action’.

Xero has been disclosing our environmental impact and action through the Climate Disclosure Project (CDP) since 2021.

More information

Xero's Annual Report 2023 outlines our performance for the year to 31 March 2023 and also includes details of our work in sustainability, and our latest gender diversity figures.

If you need more information, please email sustainability@xero.com