IT support graduate
IT support graduates are responsible for providing outstanding customer service and support to our internal user base.
As a graduate in the Xero internal IT team, you’ll be responsible for providing outstanding customer service and support to Xero’s rapidly growing internal user base. As this is a user-facing role, you’ll be a highly visible representative of our team, providing other Xero staff with the tools they need to do the best work of their lives.
IT support is not just dedicated to providing world-class technical support and technology, we’re also dedicated to providing the highest levels of service to our users.
At Xero, you’ll have access to the latest technology and work with world-class IT management software. We use both Windows and Mac, so you’ll get to experience a broad range of different IT solutions.
During your time as a graduate, you’ll get to work with our global IT Support team, spend time learning from our infrastructure and compliance team, and be introduced to different aspects of the people systems environment.
What we’d like to see from you
You’ll be a great listener, an out-of-the-box thinker and someone who thrives in a fast-paced environment.
We’re looking for applicants with a technology-focused degree such as computer science, or someone in the process of gaining a comparable qualification.
- have a passion and excitement for technology
- possess outstanding interpersonal and customer service skills
- have great written and verbal skills
- demonstrate great multi-tasking and time management skills
- be a logical problem solver
- work well both autonomously and in a team environment
If this sounds like you, get in touch! We’d love to hear from you
How to apply
Due to the number of applications we receive, we ask that you only apply for one role in one location. Please take some time to research each opportunity available before submitting your application.
If you’re invited to a grad day, it will include technical and soft skills interviews, as well as group and individual challenges.
Applications open on 28 February 2022 and close on 29 April 2022.
IT support graduate: Melbourne
The application process
You’ll progress through the application process in these stages.
Step 1: Submit CV and meet eligibility criteria
The first thing you need to do is meet the eligibility criteria.
Our eligibility criteria for the graduate program are:
- Full-time working rights
- Fewer than 12 months professional working experience in relevant industries
- Availability to start full-time in February 2023
Our eligibility criteria for internships are:
- Availability for full-time work from November 2022 through to February 2023
- Be in your penultimate year of study in your chosen field
When you apply, your CV will only be used to verify your eligibility and won’t be used for screening purposes.
Step 2: Complete a values assessment
Once you’ve met the eligibility criteria, you’ll be invited to complete a values assessment. Find out more about Xero’s values.
Step 3: Complete behavioural and skills assessments
Then you’ll be asked to complete a behavioural assessment, which you can practice here.
Step 4: Record a short video interview for our team
Next, you’ll be invited to pre-record a video interview for our team.
If your video interview is successful, you’ll be invited to attend a grad day.
We’ll review all applications before making a decision so you can expect to hear from us in June 2022.
Step 5: Attend the virtual grad day
The grad day is a half-day virtual event where you’ll be assessed across three different activities: an interview, a technical assessment, and a group activity. You’ll also have an opportunity to learn more about Xero and the grad program, and meet some previous grads.