Always there

Best in class availability

With a record of 99.97% uptime, Xero delivers best-in-class availability. We use multiple redundancy technologies for our hardware, networks, data centres and infrastructure. These ensure that if any component fails, Xero will keep on running – with little or no disruption to your service.

Built to perform at scale

Xero has been designed to grow with your business. Our high performance servers, networks and infrastructure ensure we can deliver quality service to you and our hundreds of thousands of other users.

Disaster recovery and readiness

Xero performs real-time data replication between our geographically diverse, protected facilities, to ensure your data is available and safely stored. This means that should even an unlikely event occur, such as an entire hosting facility failure, we can switch over quickly to a backup site to keep Xero and your business running. We transmit data securely, across encrypted links.

Constant updates and innovation

We’re constantly enhancing Xero, delivering new features and performance improvements. Updates are delivered frequently, with the majority of them being delivered without interrupting our service and disrupting users.

Your online safety

We design security into Xero from the ground up. However, there can be risks to working and playing online. Whether you’re shopping, banking, doing your accounts, or simply checking your email, cyber criminals and scammers are always looking for ways to steal money or sensitive information.

There are precautions you can take to reduce the risks and help keep you safe from harm online. Take a few minutes to read our introduction to cloud security, and see below for information about how to identify and deal with scams and malicious phishing emails.

Phishing and malicious emails

A phishing email is a favoured way for cyber criminals to get access to your sensitive information, such as your usernames and passwords, credit card details, bank account numbers, etc. This kind of email may look as if it has come from a trustworthy source, but will attempt to trick you into:  

• clicking on a link that will infect your computer with malicious software
• following a link to a fake (but convincing looking) website that will steal your login details
• opening an attachment that will infect your computer.

Once you are hooked, the cyber criminal may be able to steal or extort money from you, or gather sensitive personal or business information that they can use for other attacks. However, you can protect yourself and your business by being aware of these scams, and by knowing what to look for that may help you identify a malicious email:  

• Incorrect spelling or grammar: legitimate organisations don’t always get it 100% right, but be suspicious of emails with basic errors.
• The actual linked URL is different from the one displayed – hover your mouse over any links in an email (DON’T CLICK) to see if the actual URL is different.
• The email asks for personal information that they should already have, or information that isn’t relevant to your business with them.
• The email calls for urgent action. For example, “Your bank account will be closed if you don’t respond right away”. If you are not sure and want to check, then go directly to the bank’s website via the URL you would normally use, or phone them. Don’t click on the link in the email. The email says you’ve won a competition you didn’t enter, have a parcel waiting that you didn’t order, or promises huge rewards for your help. On the internet, if it sounds too good to be true then it probably isn’t true.
• There are changes to how information is usually presented, for example an email is addressed to “Dear Sirs” or “Hello” instead of to you by name, the sending email address looks different or complex, or the content is not what you would usually expect.

These are just a few of the things to watch out for. There’s a lot more information and tips available on the web. But even if there’s nothing specific you can point to, the email may just not feel right. Trust your instincts, and don’t get hooked.

If you suspect you’ve received a phishing or malicious email, and it says it’s from Xero or uses Xero’s logo, do not click on anything in the email – please report it by forwarding the email to phishing@xero.com.

Try to avoid a phishing attack by following these rules

If you receive a suspicious email make sure you:  

1. DO NOT CLICK on any link or attachment contained in the email.
2. DO NOT REPLY to the email.
3. Report the email by forwarding it to phishing@xero.com if it is Xero-branded.
4. Delete the email.
5. Update your anti-malware (anti-virus, anti-spyware) and run a full scan on your computer.

Security Noticeboard

Xero's Security Noticeboard is where you'll find updates on known phishing and other scams targeting our community, as well as any recommendations on how to protect yourself from them. We'll also post other security related news from Xero on the Noticeboard. If you have questions about security matters, or notice any unusual activity or emails related to Xero, please go to Xero Central for support articles about security or to get in touch with our support team (just click the Get in touch button at the bottom of any support article).