Support for businesses and their advisors

We’re committed to supporting the wellbeing of small business owners, advocating for small business needs with policymakers, and enabling more sustainable business.

To our Xero family

Our business continuity hub has free resources to help support you, your people, and your business through the disruption of the global COVID-19 outbreak.

investor presentation

Mental health and wellbeing support

Xero offers a range of free wellbeing education courses in Xero Central. In New Zealand the Xero Assistance Programme (XAP) provides free and confidential wellbeing support through Xero’s own provider, Benestar. In Australia our partnership with BeyondBlue means our employees, customers, and partners can access a range of content and the support they need.

In 2020, we partnered with Shift Collab, a leader in mental health education, to deliver a series of mental health workshops to our employees across the Americas. We later expanded this to include separate sessions for accounting and bookkeeping partners and their small business clients.

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Balance work and life 

Wellbeing boosts bottom line 

Sole trader wellbeing check in 

Supporting your teams financial wellbeing 

Why eating well improves wellbeing 

Enabling wellbeing for Canadian accounting professionals during Mental Health Week

What does wellbeing have to do with business success 

Tenants in ReWired, Auckland, NZ

Small business wellbeing

The Next Level 

In 2021, Xero commissioned a study from the New Zealand Institute of Economic Research (NZIER). The study reveals the financial benefits of investing in wellbeing for small businesses. This research was used to produce The Next Level, which offers tips for small businesses to get started with wellbeing, as well as digital tools to become more productive and more profitable.

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2019 Small Business Wellbeing Report

The 2019 Small Business Wellbeing Report was jointly commissioned by Xero and the Mental Health Foundation of New Zealand. This report provides insight into the attitudes towards wellbeing amongst small business owners and the key stressors many small businesses face. The report also includes advice on how leaders can manage staff wellbeing and provide a positive work environment.

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How supporting wellbeing can boost your bottom line

 

 

 

 

small business insights

Xero Small Business Insights

We’re dedicated to improving the lives of small business owners everywhere. The Xero Small Business Insights (XSBI) program is a snapshot of the sector's health in each of our three biggest regions – Australia, New Zealand and the United Kingdom. The program releases a monthly index, as well as reports and multimedia about the small business economy. 

The Small Business Index, part of Xero Small Business Insights, provides a regular, easy to understand reading on the overall state of small businesses in Australia, New Zealand and the United Kingdom. One key figure will show improvements or declines in the performance of small businesses relative to the previous month.

XSBI metrics are based on aggregated, anonymised data drawn from hundreds of thousands of Xero subscribers. These inform government decision makers and we believe they will help bring about changes such as reducing the amount of time it takes big companies to pay small businesses.

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Xero’s Small Business Insights

protecting customer data

Protecting customer data

Xero is committed to the security of customer data. We protect customer data with multiple layers of security and extensive monitoring.

Xero complies with relevant industry standards. We are certified as compliant with ISO/IEC 27001: 2013 which is globally recognised as the premier information security management system (ISMS) standard. We also have available a Service Organization Control (SOC 2) report as a result of an independent auditor's examination into customer security controls.  

Xero welcomed the implementation of GDPR in 2018 and has implemented a range of associated compliance measures. In addition, we’ve instituted multi-factor authentication (MFA) at login. Currently, MFA is mandatory for customers in Australia, and it will be mandatory for all customers globally by the end of 2021.

We provide timely advice to customers on security risks and provide information and education on how to reduce them. Moreover, our products include embedded security monitoring and audit tools that better enable small businesses to evaluate risks within their businesses. Our privacy notice outlines in plain English how personal data is used and protected by Xero.

Additional information is publicly available on the Xero security web page and on the security noticeboard where Xero posts alerts on known and potential fraud, phishing and other scams.

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Why we’re securing your account with Multi-Factor Authentication

Security assurance reports

2SA and the authentication process

Xero GDPR Centre

 

 

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Free resources

For businesses 

Xero provides a comprehensive series of guides with advice and information on running a successful business.

Small business guides

How to make small business environmentally sustainable

The steps to creating sustainably minded business

Non-profit accounting: The basics

Xero for Not-for-Profits: A complete accounting solution

For accountants and bookkeepers

Xero publishes free guides, reports, books and playbooks which bring together a wealth of knowledge and ideas for running an accounting or bookkeeping business.

Accountant and bookkeeper guides, playbooks and reports

 

Tenants in ReWired, Auckland, NZ

Co-working spaces

Rewired, our community co-working space in Xero’s Auckland office, offers a reasonably priced shared workspace where new tech businesses and individuals can develop, collaborate and scale together.

Community
Community

We are actively building out programmes that engage and contribute to thriving communities, such as our employee volunteering...

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Enviornmental
Environment

We are always looking to deliver new initiatives, improving on our environmental and sustainability efforts,  and developing a roadmap...

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Business Support
Diversity and inclusion

Xero continues to strongly champion diversity and inclusion to cultivate an engaged global team, who also represent the diverse needs...

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Social Impact
Social impact

For Xero, building a fast-growing but sustainable business means taking responsibility for our social and environmental impact...

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Need more information?

Xero's Annual Report 2021 outlines our performance for the year to 31 March 2021 and also includes details of our work in the area of social and environmental impact, and our latest gender diversity figures.

If you need more information, please email socialimpact@xero.com