How to start a successful moving company

Starting a moving company begins with understanding the steps to take before opening your own business. Rushing into a new business venture without adequate knowledge and planning could set you up for failure. But once you’ve made your business plan and understand legal requirements, starting a moving business could be very rewarding.

Why start a moving company?

Starting a moving company can prove to be a profitable option, especially for people with experience in the moving industry. Owning your own moving business can allow you to be your own boss and offers flexibility that you might not have if you were working for someone else. You can start your business with just one moving truck or even a van.

There’s more to know about opening your business than just driving a truck though. You’ll need to follow your province’s guidelines for registering as a business and obtain the correct permits and licenses to run the business legally and efficiently.

Other than licensing costs, you’ll likely run into expenses for equipment, recruiting employees, daily operations, marketing, and more. Owning your own business often comes with a lot of stress and hard work too.

10 steps for starting a successful moving business

To give yourself the best chance for building a successful moving company, you’ll want to have a clear vision of what you want your new business to become and how you want to operate it. Here are 10 steps to help you start a successful moving business:

1. Develop a business plan

A business plan guides you through the steps for starting and running a moving company. It helps you understand the needs of your new business, so you can confront challenges head-on before problems arise. When writing a business plan, you need to include some key components.

You’ll start with the executive summary, the most important part of your business plan. It outlines the overall vision and goals of the company, as well as the strategies to achieve them. It should also include an overview of the market need for your services and the financial potential of the company.

Next up is the company overview. You might know you want to start a moving company, but you’ll also need to decide what type of moving jobs you want to do. Here are a couple of moving company types you may want to consider:

• Local moving companies restrict services to local moves (often between 25 and 100 miles from the company headquarters). This option may mean lower startup costs and fewer employees. If you’re based in only one state, you’ll have fewer permits and licenses to get. It may also mean less complex reporting requirements. You can focus on two types of moves: commercial and/or business. Commercial moving companies help businesses move their assets to a new location. Household movers help families move their possessions to a new home.
• Specialty service movers offer niche moving services such as for art, pianos, or for fragile or valuable items.

You’ll also need to do some in-depth analysis. An industry analysis examines the moving industry as a whole and identifies opportunities for growth. Then, a customer analysis looks at the customers you want to target, how you’ll reach them, and how you plan to meet their needs.

The competitive analysis portion of a business plan examines your competitors – other moving companies targeting the same customers. Outline a strategy for how you can get and keep a competitive edge. One way to do that is through your unique selling point (USP) and how to plan to get your USP across to customers.

Finally, you’ll move into your business operations and financial plans. Here, you determine your goals as a professional mover, how you'll achieve them, and how you'll finance the startup costs of the business.

2. Choose your business structure

Deciding on a business structure is a first step to registering your new moving business. The four common legal structures for this type of business are sole proprietor, parternship, a corporation, and a franchise. Each kind of legal entity has pros and cons.

• Sole proprietorship: You can go into business as a sole proprietor, without forming a separate legal entity, if you own the entire business. However, if you are a sole proprietor, your personal assets may not be protected in case of a lawsuit. You may work under your own name or file for a DBA (doing business as) if you want to name your company something else.
• Partnership: This is a business with ownership shared by at least two people. In a partnership agreement, it’s important to define profit share and startup contributions (money, assets, time) to avoid future conflicts. Like sole proprietors, partnerships have no legal protection, and personal assets may be at risk. For tax, the partner’s share of income is reported on their personal income tax return.
• Corporation: This type of entity provides legal separation from its owner, providing some protection from financial and legal issues. In most cases, incorporation is done through the province where a business is based, though larger national or international companies typically incorporate federally, which is more expensive. Corporations pay less tax, and you can raise money by selling shares. However, your operational costs will be higher than a partnership or sole proprietorship, and you will have to submit regular paperwork to the authorities.
• Franchise: When you buy a franchise, you will have to form your own business. You may be able to choose your own structure, but this will depend on the franchisor. Many franchises are required to form a corporation and set up in a specific way to meet the needs of the franchise.

3. Register for taxes

To pay tax, you’ll need to register with the Canada Revenue Agency (CRA). You may also have to pay provincial and federal sales tax. Some provinces automatically send you a business number and tax account when registering. Others do not.

4. Apply for a business license

Once you have a business number an EIN and have created a legal entity, you can apply for a business license. In most cases, registering with the province state and local governments is a legal requirement. Be sure to register the company and obtain any necessary permits that federal and provincial laws may require. A number of special permits and licenses may be involved, especially if your moves cover more than one province.

You may also need to meet licensing requirements, such as having a commercial driver’s license (CDL), if you plan to drive any of the moving trucks. This doesn’t apply if you’re driving a moving van or hiring other drivers to operate your commercial vehicles.

5. Determine startup costs and equipment needed

Startup costs are an important consideration when starting a moving company. Aside from securing a location, you’ll need equipment, and that can get pricey. You may need a pickup truck or van, packing boxes (ideally branded ones), dollies, rope, packing materials, moving blankets, tie-down ratchet straps, and ramps. And don’t forget about services (for example, vehicle maintenance) and supplies.

Once you’ve worked out your startup costs, you need to come up with a way to fund them. Some common financing options are:

• personal savings
• credit card
• family and friends
• small business loan

6. Define your target market

Your target market depends on the unique selling proposition (USP) that you included in your business plan. To narrow it down further, ask yourself:

• what type of services you will offer
• which locations and types of customers (commercial or residential) you want to serve
• what sets your services apart from other moving companies with the same target market

Understanding your USP and target market is necessary for obtaining and keeping your customers. You need that information to market your brand effectively.

7. Set your prices

It’s a good idea to understand your competitors’ prices before setting your own. At the same time, you need to make sure your pricing structure allows you to make a profit. Understanding your costs is an important factor. Start small with your business. Take into account employee wages if you have anyone assisting you, daily operating costs, insurance costs, taxes, fuel, maintenance, and any other expenses you have, regardless of how small.

After calculating your expenses and investigating competitor pricing, decide how to price your services. Common methods used by moving companies to determine their prices are:

• charging a minimum fee, to ensure you still make a profit for smaller jobs
• charging by the hour or by the mile
• a combination of weight and mileage

8. Develop a marketing plan and build your brand

Part of your marketing plan is to build your brand. It starts with a name for your company. Check to see if the website domain is available for the name you choose. An online presence can help your target customers find you. It also helps build trust in your brand. Don’t overlook the importance of a good logo and adding customer reviews to your site. A search engine optimization (SEO) strategy can bring more traffic and potential customers.

Social media is another great way to reach your target market. You can use several social media platforms to market to several types of customers. For example, Facebook and Instagram can help you reach Gen X and Millennials, and TikTok is an optimal platform for reaching Gen Z customers. Other common channels for marketing that can drive business include:.

• word-of-mouth referrals
• business cards
• newspaper and/or radio ads
• professional organizations such as the Canadian Trucking Association
• a Google business profile
• local business directories

9. Open a business bank account

To keep your company’s finances separate from your own, a business bank account is a must-have. It makes things easier when filing your taxes. Plus, it’s helpful if you want to eventually open a company credit card or take out a business loan.

10. Get business insurance

A business insurance policy is essential for most small business owners. You may need commercial auto insurance for your moving vehicle, cargo insurance to cover damaged or lost shipments, workers’ compensation for potential employee injuries, and general liability insurance or a business owner’s policy, too.

Insurance requirements can vary from state to state. Even if it's not required by law, it's a smart move to consider insurance coverage when starting your own moving company. When in doubt, consult with a lawyer.