Community guidelines

What is the Xero Community?

The Xero Community is where Xero customers and partners can be part of the conversation. You can ask each other questions about using Xero products and managing small business or personal finances. You can get technical help with the Xero API, solve issues, swap ideas and tips and let us know how Xero’s accounting software is working out for you.

We want to help you become an expert in Xero, and to give you the opportunity to share your knowledge, build a profile in the Xero Community and grow your business.

The Xero Community includes:

  • Xero Central discussions, where you can ask questions and find answers from other Xero users including many accounting and bookkeeping partners. (See the discussion guidelines here.)

  • the Xero Business Community where you can submit ideas for changes to Xero and reviews of integrated app services

  • the Xero Developer Community, which is for technical conversations relating to the API, software development and add-on apps

We're here to help and we're always listening and feeding information back through to the Xero teams.

Other sources of support

  • Use the Xero advisor directory and partner website links to find an accountant or bookkeeper for your business. Please contact them direct by email.

  • Report urgent faults or contact Xero support for help through Xero Central. When you raise a case with Xero support you have the option of sharing your data for more personalised answers.
  • Search across all the support content: Articles, guides, short videos and in-depth courses are right at your finger-tips

 

Getting started in the Xero Community

Anyone is welcome to browse and read what's posted; however you need:

  • a Xero login to vote for ideas you support

  • to be on a paid Xero subscription to post a question, comment on an existing conversation, or leave a review of an integrated app

Then you’re ready to set up your Xero Community profile and Xero Central profile, and get involved. Add your photo, let us know where you are, tell others a bit about yourself, and ask and answer any questions you can on Xero Central. Including a brief bio helps build your credibility and reputation. And if you enter a location, everyone can take into account anything specific to your region, like tax rules.

Voting for ideas you support

Votes tell us what our community sees as important and helps us prioritise what to work on next. You have 10 votes to use, one per request. Once a request is completed, your vote on that thread is returned to you to use again.

You need to be logged in using a Xero account to vote for ideas you support. Add your vote to threads in the ‘Feature requests’ topic by using the vote button at the top of the thread. Note that ‘+1’ responses aren’t counted.

 

Xero's participation

We're here, keeping an eye on the site, reading your posts, taking on board and reporting feedback to the relevant team, and joining conversations where we can offer product or technical help.

We'll merge duplicate questions, archive discussions requesting features when that functionality has been released, move questions into a different topic if it’s more appropriate, and remove inappropriate or unhelpful posts.

We'll review the topics and feedback about the community site itself. This is our own site, not proprietary software so we're keen to improve and expand as necessary.

 

Playing nice

The Xero Community is reactively moderated. You can login and contribute to the discussion without having to wait for us to clear comments. We encourage everyone to use their real name and website links. You don't have to but please don't impersonate anyone else or use their name.

To make it an enjoyable experience for everyone please:

  • only use images that you have ownership or permission to use

  • recognize people's work when you're referring to other images or copy

  • don’t post illegal or naughty stuff

  • don’t spam us with advertisements and posts of a commercial nature

  • don’t SHOUT using all caps – words and links to screenshots are just as effective

We reserve the right to remove posts that aren't in the spirit of community or breach these rules and we encourage you to look after our community too.

In addition to these rules for playing nice, the use of the community is subject to the Xero terms of use and the Xero privacy policy.