What is a business credit score and how to improve yours

A credit score tells lenders and suppliers how good you are at paying debts. Find out how to use them to your advantage.

Two small business owners discussing their credit score

What does a business credit score say?

A good credit score means that you’re quick to pay bills and debts, so everyone is happier to do business with you:

  • Suppliers will probably give you more favourable payment terms
  • Lenders will give you better access to credit and capital

You can apply the same logic to businesses you deal with. If they have a good credit score, you know they’ll probably pay your invoices on time.

How are business credit scores calculated?

Many companies create credit scores and they each have their own proprietary system for doing it. This means your business will have several credit scores and you won’t really know how any of them were calculated. However there are some basic criteria that are probably used in developing all credit scores.

  • Most credit scoring companies are linked to debt collection services, so they know who is and isn’t paying their bills
  • They gather publicly available information about your business from government departments and banks
  • Someone may report you to a credit scoring company if they’re not happy with how fast you pay

Your credit score might be on a scale of 1–5 or 1–100. The higher your score, the better you are at paying.

How to get a good business credit score

So how do you improve your business credit score when you don’t really know all the things that go into it? Here are some tips that accountants give to make sure businesses aren’t red-flagged to lenders or other businesses.

Review your business credit score three to four times a year

If it dips, contact the credit scoring company. They’re legally obliged to tell you why. It could be because:

  • they made a mistake, in which case you’re entitled to a correction
  • a vendor reported you for withholding payments for legitimate reasons like invoice disputes – again, you can get this corrected

Know what a good business credit score is

Your credit score doesn’t need to be a 4 out of 5, or 75 out of 100 – so don’t stress over a few points here and there. Most businesses will be comfortable working with you so long as you’re not in the bottom quarter.

Pay bills on time

Most of your business credit score will come down to on-time payments.

  • Set up a good accounts payable system, so you know when bills are due
  • Use accounting software to automate payments, so you don’t forget
  • Keep an eye on cash flow, so you can see if you’re going to struggle to make payments
  • Be aware that big companies and utilities are more likely to report you for late payment

Be upfront if you’re having cash flow issues

Every business runs out of money from time to time. If it’s affecting your ability to pay bills, don’t be too proud to call those vendors and explain the situation. They’ll be far less likely to report you to a credit scoring company if you explain why you’ll be running late and when you’ll be able to pay.

How to deal with businesses who have a poor credit score

Credit scores are a two-way street. You can use them to protect your business from bad debts, too. Check out the credit score of clients new and old, and take steps to control risk.

Know what a poor business credit score is

Once you start watching your credit score, you’ll see how hard it is to get a really good one. Try and keep some perspective when reviewing the scores of the businesses you deal with.

  • Don’t worry if a business has a middle-of-the-road credit score. Just be wary if they’re in the bottom quarter of the scale.
  • If you find that an existing client has a poor credit score, don’t panic. Your personal experience of them counts for more. You only need to worry if their score is trending consistently downward.

Set cautious invoice payment terms for higher-risk businesses

You don’t need to turn down businesses with bad credit scores. You can still do a deal, but you may want to structure the agreement differently.

  • Set shorter due dates so you’re not extending them as much credit
  • Ask for an upfront deposit
  • Charge them interest or a late payment processing fee when invoices are past due

Lower your dependence on late payers

Businesses that consistently pay late will put you under cash flow pressure. They may diminish your ability to pay bills on time, which will affect your credit score. Make sure you’re not over-reliant on businesses that keep you waiting. Gradually try to cycle late-paying clients out of your business.

Take care of your cash flow

So much of your credit score comes down to your cash flow. If you run out of money, you’ll miss payment deadlines and your credit score will get dinged.

You’ll take a lot of pressure off yourself if you make sure you’re getting paid on time. Definitely think about your invoice payment terms and look at how online accounting can help you stay on top of accounts receivable.

And try to be strategic about when you spend money. Consider setting rules around how low you allow your bank balance to get. An accountant can help you decide what makes sense for your business.

Now you know what a business credit score is – look after yours

The maths behind credit scores are complex and mysterious. But the basics of protecting your business credit score are not. Pay your suppliers on time by making sure you keep a reasonable cash reserve in your business. Making sure you get paid on time will help. Good invoicing systems and accounts payable practices are vital to all this.


Xero does not provide accounting, tax, business or legal advice. This guide has been provided for information purposes only. You should consult your own professional advisors for advice directly relating to your business or before taking action in relation to any of the content provided.

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