If you and your team aren’t yet certified, you should consider doing the Xero Advisor Certification course. You’ll expand your own understanding of setting up and converting clients to Xero and learn more about the useful Xero features that will help clients save time and run their businesses better. If you want to move multiple clients to Xero at pace, the Migration Certification will help you prepare, set up and complete conversions.
We’ve brought together helpful walk-through videos and support articles for you to share with each of your new Xero clients at the time that works best during your set up process with them.
To take a more customised approach, select the individual articles and videos to share from the list below. There’s a description with each that you can copy and use - they’ve been written with new Xero users in mind.
Understanding the dashboard
Get to know the Xero Dashboard that displays all of your most important financial information, including money coming in and going out, invoices owed to you and bills you need to pay. Find out how to use the dashboard, customise it, and find shortcuts for daily tasks.
Here’s where to go to confirm or update that all your contact information, social media links, tax rates, and Xero users are accurate. You can also add your company’s branding to invoices, quotes and other documents here.
With Xero Files, you can access your documents from anywhere. Find out how to upload, organise and attach documents to your invoices and quotes.
Connecting bank accounts
Xero’s all about making tedious tasks easier so Xero connects straight to your bank so your transactions feed in automatically. Here’s how to set things up.
Reconciling bank accounts
Once Xero is connected to your bank, reconciling is no longer a chore. See how to find a transaction to reconcile with a bank payment, reconcile multiple invoices or bills with a single item on the bank statement, and transfer money between accounts.
Find out how to create and send a professional looking quote to your customers using Xero. You can easily track the status of your quotes and convert them to invoices in just a few clicks.
Learn about easy-to-use Xero online invoicing to create and send beautiful invoices, and to give your customers the ability to pay you online - which can help you get paid faster.
Creating purchase orders
You can manage your supply chain with purchase orders in Xero. Find out how to create purchase orders and copy them to bills, sales invoices or new purchase orders to save time entering data and keep control of your costs.
Xero makes it easy to keep track of your accounts payable and simplify the task of paying your bills. See how to pay bills individually or in batches, and set up repeating bill payments.
Xero Expenses helps you reduce the hidden costs of processing expense claims by giving you simplified workflows, powerful control, and integrated accounting - all inside Xero.
Xero Projects is a simple way to track the time and money you spend on each job. Find out how to create a project, add time and expenses, invoice the project, and monitor its profitability.
Have a look at Xero’s app marketplace and how it's got tools that integrate with Xero to help you run your business even more efficiently. Tools like point of sale software that sends your sales information automatically to your accounts in Xero or time tracking or inventory software that connects with Xero seamlessly.
Spread the word
There are many communication methods you can use to share Xero set up information with your clients. Here are some ideas and sample content you can use:
Create a blog post that explains how easy it is to use Xero’s key features and link to the videos or Xero Central. Keep this post as a feature on your blog page (if you have that capability) and email each new Xero client a link to the post.
If you talk about Xero on your website, that’s a good place to share the videos and articles. Say that they’re a booster or a refresher if you do most of the set up or training with clients before you invite them into their account.
Directly email video and article links to your new Xero clients. If you use a tool like MailChimp or Boma, test email versions and track which is more successful: when you link to the single video page or Xero Central catalogue, or when you give people individual links to the videos and articles.