Xero Assistance Programme
The Xero Assistance Programme (XAP) pilot provides free and confidential mental health support to all starter, standard and premium plan subscribers in New Zealand, and their employees and families. Expertly run by our global provider Benestar, a world leader in mental health services, XAP gives Xero customers access to face-to-face, telephone, live chat or online counselling, in a way that suits them.
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2019 Small Business Wellbeing Report
The 2019 Small Business Wellbeing Report was jointly commissioned by Xero and the Mental Health Foundation of New Zealand. This report provides insight into the current attitudes towards wellbeing amongst small business owners and the key stressors many small businesses face. The report also includes advice on how leaders can manage staff wellbeing and provide a positive work environment.Read report
Small Business Insights
We’re dedicated to improving the lives of small business owners everywhere. Xero Small Business Insights is a snapshot of the sector's health in each of our three biggest regions – Australia, New Zealand and the United Kingdom – updated regularly to provide a picture of business conditions. The metrics are based on aggregated, anonymised data drawn from hundreds of thousands of Xero subscribers. These inform government decision makers and we believe they will help bring about changes such as reducing the amount of time it takes big companies to pay small businesses.
Small Business Insights: Australia
Small Business Insights: United Kingdom
Small Business Insights: New Zealand
Government rolls out $11.7 million small business energy check
‘Costs mount quickly’: $7b late payments problem stifles small business
Small businesses waiting on about $7.4 billion in overdue payments
Getting match fit
Small business on the brink with only half recording positive cash flow
Protecting customer data
Xero is committed to the security of customer data. We protect customer data with multiple layers of security and extensive monitoring.
Xero complies with relevant industry standards. We are certified as compliant with ISO/IEC 27001: 2013 which is globally recognised as the premier information security management system (ISMS) standard. We also have available a Service Organization Control (SOC 2) report as a result of an independent auditor's examination into customer security controls.
Xero welcomed the implementation of GDPR in 2018 and has implemented a range of associated compliance measures. In addition, we’ve instituted two-step authentication (2SA) at login. Two-step authentication is encouraged but optional for Xero customers, except in Australia where it’s mandatory.
We provide timely advice to customers on security risks and provide information and education on how to reduce them. Moreover, our products include embedded security monitoring and audit tools that better enable small businesses to evaluate risks within their businesses. Our privacy notice outlines in plain English how personal data is used and protected by Xero.
Xero provides a comprehensive series of guides with advice and information on running a successful business.
Small business guides
How to make small business environmentally sustainable
The steps to creating sustainably minded business
For accountants and bookkeepers
Xero publishes free guides, reports, books and playbooks which bring together a wealth of knowledge and ideas for running an accounting or bookkeeping business.
Accountant and bookkeeper guides, playbooks and reports
We recently opened a new community co-working space, Rewired, in Xero’s new Auckland office. This offers a reasonably priced shared workspace where new tech businesses and individuals can develop, collaborate and scale together.
We are actively building out programmes that engage and contribute to thriving communities, such as our employee volunteering...
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We are always looking to deliver new initiatives, improving on our environmental and sustainability efforts, and developing a roadmap...
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Diversity and inclusion
Xero continues to strongly champion diversity and inclusion to cultivate an engaged global team, who also represent the diverse needs...
For Xero, building a fast-growing but sustainable business means taking responsibility for our social and environmental impact...