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Check for known delays by clicking on your region below.
If your bank isn’t listed, or you’re not sure if you have a Direct or Yodlee feed, see our support article for more information.

New Zealand  –  Australia  –  Asia  –   South Africa  –  United Kingdom  –
United States – Rest of World

Current disruptions (September 20th, 2019)

Heartland Bank (Direct Feed)
We’re aware there was an issue for Heartland statements dated 7th September 2019. These will need to be manually imported. Apologies for any inconvenience.


Recent disruptions:

BNZ (Direct Feed)
The delayed statements dated 31st August – 5th September 2019 have now imported. BNZ have let us know this was due to a processing error on their end, and have passed on their apologies for the delay and any inconvenience experienced.

Heartland Bank (Direct Feed)
We’re aware there was an issue for Heartland statements dated 20th August 2019. These will need to be manually imported. Apologies for any inconvenience.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for New Zealand.

 

Current disruptions (September 20th, 2019)

Direct and Yodlee feeds for today appear to be imported and up to date.


Recent disruptions:

Baptist Financial Services (Direct Feed)

There was a delay with the direct feeds for the Baptist Financial Services statements dated 16 – 18 September 2019, however these have now imported.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for Australia.

 

Current disruptions (September 20th, 2019)

OCBC (Direct Feed)
We’re aware of an issue impacting OCBC Bank feeds in Xero for some customers. This is due to an error with OCBC. You may see an increased number of failures on this feed until the bank are able to identify and fix this issue.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for MalaysiaHong Kong, and Singapore.

 

Current disruptions (September 20th, 2019)

Direct and Yodlee feeds for today appear to be imported and up to date.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for South Africa.

 

Current disruptions (September 20th, 2019)

HSBC (Direct Feed)
We’re still waiting to receive some of the bank feed files for HSBC statements dated 15th September 2019. We’re working with the bank to get these through to you.

Santander (API Feed)
We’re aware of a recent issue affecting our Santander feed. Our Technical Team are looking into this as a top priority.


Recent disruptions:

HSBC (Direct Feed)

There was a delay with the direct feeds for some of the HSBC statements dated 16th and 17th September 2019, however these have now imported.


Open Banking:

Current account connections are now available for the following banks, when connecting a new feed:

Allied Irish Bank (UK)
Bank of Scotland
Barclays
Danske Bank
First Direct
HSBC
Marks & Spencer
Nationwide Building Society
NatWest
Royal Bank of Scotland
Ulster Bank (UK)

Feeds for Savings, Loan, and Credit Card accounts aren’t yet available through our Open Banking connections.

For more information on Open Banking and how to connect, click here.

If you already have a feed connected for one of these banks, we’ll notify you on the Xero Dashboard over the coming weeks if and when you need to change to a new connection.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency for United Kingdom.

 

Current disruptions (September 19th, 2019)

PNC Bank (Yodlee Feed)
Due to changes within online banking we’re aware of an issue affecting some PNC Bank customers. Yodlee are currently investigating this as a high priority.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for the United States.

Current disruptions (September 19th, 2019)

Direct and Yodlee feeds for today appear to be imported and up to date.