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Check for known delays by clicking on your region below.
If your bank isn’t listed, or you’re not sure if you have a Direct or Yodlee feed, see our support article for more information.

New Zealand  –  Australia  –  Asia  –   South Africa  –  United Kingdom  –
United States  –  Canada  –  Rest of World

Current disruptions (January 20th, 2022)

Direct and Yodlee feeds for today appear to be imported and up to date.


Recent disruptions:

ASB (Direct Feed)
There was a delay with the direct feeds for some ASB accounts this week, however these have now imported.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for New Zealand.

Current disruptions (January 20th, 2022)

NAB (Direct Feed)
We’re still waiting to receive the bank feed files for some NAB accounts for the last few days. We’re working with the bank to get these through to you.


Recent disruptions:
Lutheran Laypeople’s League (AU) (Direct Feed)
We’re still waiting to receive the bank feed files for Lutheran Laypeople’s League statements dated 11 January 2022. We’re working with the bank to get these through to you.

If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for Australia.

Current disruptions (January 20th, 2022)

Direct and Yodlee feeds for today appear to be imported and up to date.


Recent disruptions:

CIMB (Direct Feed)
There was an issue with CIMB direct feeds for statements dated 17, 27 & 29 December 2021. Any missing statements will need to be manually imported.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for MalaysiaHong Kong, and Singapore.


Recent disruptions:

Standard Bank (Yodlee)
We were aware of an issue with setting up new Yodlee bank feed connections for Standard Bank. This issue has now been resolved. Please get back in touch if you are having further issues.

If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for South Africa.

 

Current disruptions (January 18th, 2022)

HSBC Credit cards (Open Banking)
We’ve become aware of an issue where some HSBC subsidiary card transactions are importing through the master account feed. Our Product Team are now investigating and we’ll be in touch once we have an update. Could you please delete any unwanted statement lines while this is being looked into.

Danske Bank (Open Banking)
We’ve become aware of an issue affecting some Danske Bank customers where the feeds aren’t importing transactions.  Our product team are now looking into this and we’ll be in touch once we have an update.

HSBC Credit Cards (Open Banking)
We’re aware of an issue where some statement lines are not being imported by the feed. The bank have let us know that this is only impacting transactions made towards the end of the billing cycle.

HSBC Credit Cards (Open Banking)
We’re aware of an issue where duplicate transactions are importing as credits instead of debits.  Our product team are now looking into this and we’ll be in touch once we have an update. Please manually delete any duplicates for now.

Lloyds and Bank of Scotland Credit Cards (Open Banking)
We’ve been made aware that transactions on subsidiary cards for Lloyds (UK) and Bank of Scotland (UK) credit cards are not importing in. During our investigation, Lloyds have said that this is a more complex issue than originally anticipated so it may take a long time to fix. We don’t have a time-scale on when this will be resolved but we’ll update this blog once Lloyds provides us with an update. For now, we would recommend manually importing any missing transactions – Manually import transactions.

TSB (Open Banking)
We’re aware of an issue with TSB bank feeds not importing for some customers. Our Product Team are looking into this. For now, please try renewing your bank connection to bring in the latest transactions.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency for United Kingdom.

 

Current disruptions (January 18th, 2022)

Direct and Yodlee feeds for today appear to be imported and up to date.


Recent disruptions

Chase (Direct feed)
We were recently aware of an issue where bank feeds were unexpectedly disconnected for some Chase Bank customers. This issue was also preventing reconnection of these bank feeds. Our Product Team have worked with Chase and the issue has now been resolved. To attempt to reconnect your feeds please follow the steps here.

PNC Bank (Yodlee)
We were aware of an issue affecting the PNC Bank feed. This has now been resolved. Please try manually refreshing or re-connecting the feed.


Current disruptions (January 18th, 2022)

Direct and Yodlee feeds for today appear to be imported and up to date.


Current disruptions (January 18th, 2022)

Direct and Yodlee feeds for today appear to be imported and up to date.