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Check for known delays by clicking on your region below.
If your bank isn’t listed, or you’re not sure if you have a Direct or Yodlee feed, see our support article for more information.

New Zealand  –  Australia  –  Asia  –   South Africa  –  United Kingdom  –
United States  –  Canada  –  Rest of World

Current disruptions (July 27th, 2021)

Some customers are seeing an ongoing “Loading your transactions” message on bank accounts in Xero. Our Product Team are currently investigating this.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for New Zealand.

Current disruptions (July 27th, 2021)

Some customers are seeing an ongoing “Loading your transactions” message on bank accounts in Xero. Our Product Team are currently investigating this.

Macquarie (Direct feed)
We’re aware of an issue where historical duplicate bank statements were imported for some Macquarie customers. Our product team has identified and removed these duplicates where possible for customers. Any remaining historical statement lines will need to be deleted. Apologies for any inconvenience.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for Australia.

Current disruptions (July 27th, 2021)

Some customers are seeing an ongoing “Loading your transactions” message on bank accounts in Xero. Our Product Team are currently investigating this.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for MalaysiaHong Kong, and Singapore.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for South Africa.

 

Current disruptions (July 26th, 2021)

Some customers are seeing an ongoing “Loading your transactions” message on bank accounts in Xero. Our Product Team are currently investigating this.

The Co-Operative Bank (Direct Feed)
There was an issue with the direct feeds for The Co-Operative Bank for statements dated the 30th of June 2021. Any missing statements will need to be manually imported.

Handelsbanken (Open Banking)
We’re aware of an issue with the Handelsbanken bank feed where transactions are importing duplicates. The bank are currently investigating the issue and changes will need to be made on their side to resolve the problem. They don’t currently have a time-scale on when this will be fixed but we’ll update this blog as soon as we know more.

American Express (Open Banking)
We’re aware of an issue with the American Express bank feed where transactions are importing duplicates. The bank are currently investigating the issue and changes will need to be made on their side to resolve the problem. They don’t currently have a time-scale on when this will be fixed but we’ll update this blog as soon as we know more.

HSBC Credit Cards (Open Banking)
We’re aware of an issue where some statement lines are not being imported by the feed. The bank have let us know that this is only impacting transactions made towards the end of the billing cycle.

Lloyds (UK) & Bank of Scotland (UK) credit card (Open Banking)
We’re aware of an issue where the master credit card feed is not importing all transactions for it’s subsidiary cards. Our product team have now raised this with the bank to look into.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency for United Kingdom.

 

Current disruptions (July 26th, 2021)

Some customers are seeing an ongoing “Loading your transactions” message on bank accounts in Xero. Our Product Team are currently investigating this.


Current disruptions (July 26th, 2021)

Some customers are seeing an ongoing “Loading your transactions” message on bank accounts in Xero. Our Product Team are currently investigating this.


Current disruptions (July 26th, 2021)

Some customers are seeing an ongoing “Loading your transactions” message on bank accounts in Xero. Our Product Team are currently investigating this.