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Check for known delays by clicking on your region below.
If your bank isn’t listed, or you’re not sure if you have a Direct or Yodlee feed, see our support article for more information.

New Zealand  –  Australia  –  Asia  –   South Africa  –  United Kingdom  –
United States – Rest of World

Current disruptions (November 17th, 2018)

Direct and Yodlee feeds appear to be imported and up to date.


Recent disruptions:

Westpac (Direct Feed)
06 & 07 Nov, 2018 – There was a delay with the direct feeds for Westpac, however these have now imported.

ANZ credit cards (Yodlee Feed)
We’re aware of an issue with the Yodlee ANZ credit card feed. We recommend switching to the direct version of this feed by applying through ANZ Online Banking. Take a look at the support articles in Xero Central for more information on how to do this.

Westpac credit cards (Yodlee Feed)
We’re aware of an issue with the Yodlee Westpac credit card feed. We recommend switching to the direct version of this feed by completing an application form. Take a look at the support articles in Xero Central for more information on how to do this.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for New Zealand.

 

Current disruptions (November 17th, 2018)

ANZ (Direct Feed)
We are aware of an issue with credit card transactions being duplicated for 12 October 2018. The duplicate statement lines will need to be deleted. We’re sorry for any inconvenience this causes.

Newcastle Permanent (Yodlee Feed)
We’re aware of an issue on the Newcastle Permanent feed affecting Business and Personal banking customers. Yodlee are continuing to work on this as a priority, and we’ll let you know as soon as we have an update. Apologies for any inconvenience.


Recent disruptions:

GE Coles Group Source MasterCard (Yodlee Feed)
We were recently aware of an issue relating to changes within online banking. Yodlee have made changes to accommodate this, and we’re now seeing successful connections. We recommend that you manually refresh the feed in Xero to test these changes.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for Australia.

 

Current disruptions (November 17th, 2018)

Direct and Yodlee feeds appear to be imported and up to date.


Recent disruptions:

CIMB (Direct Feed)
The statement balances importing via the CIMB direct feed have the decimal point in the wrong place. This has been raised with our Product team who are working on a resolution. In the meantime, please compare the reconciled balance in Xero to your balance shown in online banking, or an actual statement. We’re sorry for any inconvenience this may cause.

DBS (Direct Feed)
We’re aware some DBS customers are missing statements dated 22 September 2018. Any missing statement lines will need to be manually imported. Sorry for any inconvenience.

HSBC HK (Direct Feed)
We’re aware there was an issue direct feeds for HSBC HK (statements dated 19 October). Any missing transactions will need to be manually imported. Apologies for any inconvenience.

We’re aware this may not have been successful for all customers. Any missing transactions will need to be manually imported. Apologies for any inconvenience.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for MalaysiaHong Kong, and Singapore.

 

Current disruptions (November 16th, 2018)

Direct and Yodlee feeds appear to be imported and up to date


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for South Africa.

 

Current disruptions (November 16th, 2018)

RBS (Direct Feed)
We’re still waiting to receive the bank feed files for RBS for statements dated 14 November 2018. We’re working with the bank to get these through to you.


Recent disruptions:

Barclays (United Kingdom) (Yodlee Feed)
We were aware of an issue on the Barclays feed. Yodlee have been able to resolve this issue and we’ve seen users able to reconnect. If you’re still experiencing issues, please try manually refreshing your feed.

HSBC Business Bank (United Kingdom) (Yodlee Feed)
We were aware of an issue on the HSBC feed. Yodlee have been able to resolve this issue and we’ve seen users able to reconnect. If you’re still experiencing issues, please try manually refreshing your feed.

Lloyds (UK) – Business Banking (Yodlee Feed)
We were aware of an issue on the Lloyds Bank feed. Yodlee have been able to resolve this issue and we’ve seen users able to reconnect. If you’re still experiencing issues, please try manually refreshing your feed.

NatWest (Direct Feed)
There was an issue with NatWest direct feeds for transactions dated 6 and 10 – 13 November 2018, however these have now imported.

If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for the United Kingdom.

 

Current disruptions (November 16th, 2018)

Chase (Yodlee feeds)
We’re aware of a new issue affecting the Chase bank and Chase credit card feeds. We’re working with Yodlee to have this resolved as at the highest priority and hope to have another update soon.

Direct feeds appear to be imported and up to date.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for the United States.

Current disruptions (November 16th, 2018)

Direct and Yodlee feeds appear to be imported and up to date