We use cookies to make your experience better. By using xero.com, you accept our cookie notice terms.

Brought to you by

Check for known delays by clicking on your region below.
If your bank isn’t listed, or you’re not sure if you have a Direct or Yodlee feed, see our support article for more information.

New Zealand  –  Australia  –  Asia  –   South Africa  –  United Kingdom  –
United States  –  Canada  –  Rest of World

Current disruptions (October 22nd, 2021)

Direct feeds for today appear to be imported and up to date.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for New Zealand.

Current disruptions (October 22nd, 2021)

Bank of Sydney (Direct Feed)
We’re still waiting to receive the bank feed files for Bank of Sydney. We’re working with the bank to get these through to you.


Recent disruptions:

Bank of Queensland (Direct Feed)
There was a delay with Bank of Queensland for statements dated 15 October 2021, however these have now imported.

Commonwealth Bank (Direct Feed)
There was a delay with Commonwealth Bank Credit Card statements dated 10 -19 October 2021 however these have now imported.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for Australia.

Current disruptions (October 22nd, 2021)

HSBC Hong Kong (Direct Feed)
We’re still waiting to receive the bank feed files for HSBC Hong Kong statements dated the 13th – 20th of October 2021. We’re working with the bank to get these through to you.

CIMB (Direct Feed)
We have not received the bank feed files for CIMB, statements dated 27th September and 1st – 3rd October. These statements are unable to be retrieved and will need to be manually imported. Apologies for any inconvenience.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for MalaysiaHong Kong, and Singapore.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for South Africa.

 

Current disruptions (October 21st, 2021)

RBS & RBS International (Direct Feed)
We’re still waiting to receive the bank feed files for RBS & RBS International. We’re working with the bank to get these through to you.

Barclays (All account types) (Open Banking)
We’re aware of an issue with Barclays feeds not importing automatically. Our Product Team are looking into this. For now, please try renewing your bank connection to bring in the latest transactions.

TSB (Open Banking)
We’re aware of an issue with the TSB Open Banking feed not importing transactions. Our Product Team are looking into this and we’ll update the blog once we have an update.

Missing Transactions (Open Banking) 20th of October 9:00am NZDT
We’re aware of an issue where some customers are missing transactions from their Open Banking feeds.

We are currently working to resolve the issue as soon as possible.

Once the issue has been resolved, any missing transactions should be imported via the bank feed.

We will update you here with any changes or solutions.

HSBC Credit Cards (Open Banking)
We’re aware of an issue where some statement lines are not being imported by the feed.

The bank have let us know that this is only impacting transactions made towards the end of the billing cycle.

Lloyds and Bank of Scotland Credit Cards (Open Banking)

We’ve been made aware that transactions on subsidiary cards for Lloyds (UK) and Bank of Scotland (UK) credit cards are not importing in. During our investigation, Lloyds have said that this is a more complex issue than originally anticipated so it may take a long time to fix.

We don’t have a time-scale on when this will be resolved but we’ll update this blog once Lloyds provides us with an update.

For now, we would recommend manually importing any missing transactions – Manually import transactions.

Natwest (Open Banking)
We’re aware of an issue with the Natwest bank feed where transactions are importing future dated transactions.

Our Product Team are now looking into this and we’ll update this blog once we know more.


Recent disruptions:

Handelsbanken (Open Banking)
The issue with duplicate imports should resolve when updating to the newer feed.

The Co-Operative Bank (Direct Feed)
There was an issue with the direct feeds for The Co-operative Bank for statements dated 15 September 2021.
Any missing statements will need to be manually imported.
Santander (Open Banking)
The issue with feeds connected not importing has been resolved.
American Express (Open Banking)
The issue with feeds importing duplicates has been resolved.
If you have further issues, please renew your connection by going to Accounting > Bank Accounts > Manage Account > Renew Bank Connection and follow the steps to update your feed.

If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency for United Kingdom.

 

Current disruptions (October 21st, 2021)

Direct feeds for today appear to be imported and up to date.


Recent disruptions:

Bank of America (Direct Feeds)
We were recently aware of a delay with Bank of America statements dated September 30th. These statements have now imported.


Current disruptions (October 21st, 2021)

Direct feeds for today appear to be imported and up to date.


Current disruptions (October 21st, 2021)

Direct feeds for today appear to be imported and up to date.