Brought to you by

Check for known delays by clicking on your region below.
If your bank isn’t listed, or you’re not sure if you have a Direct or Yodlee feed, see our support article for more information.

New Zealand  –  Australia  –  Asia  –   South Africa  –  United Kingdom  –
United States – Rest of World

Current disruptions (January 19th, 2019)

Heartland (Direct Feed)
We’re still waiting to receive the bank feed files for Heartland for statements containing transactions dated 14 January. We’re working with the bank to get these through to you.


Recent disruptions:

Rabobank (Direct Feed)
There was a delay with the direct feeds for Rabobank for statements containing transactions dated 15 January, however these have now imported.

ANZ credit cards (Yodlee Feed)
We recommend switching to the direct version of this feed by applying through ANZ Online Banking. Take a look at the support articles in Xero Central for more information on how to do this.

Westpac credit cards (Yodlee Feed)
We recommend switching to the direct version of this feed by completing an application form. Take a look at the support articles in Xero Central for more information on how to do this.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for New Zealand.

 

Current disruptions (January 19th, 2019)

Direct and Yodlee feeds for today appear to be imported and up to date.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for Australia.

 

Current disruptions (January 19th, 2019)

HSBC Hong Kong (Direct Feed)
We’re still waiting to receive some bank feed files for HSBC Hong Kong. We’re working with the bank to get these through to you.

CIMB (Direct Feed)
We’re aware the statement balances importing via the CIMB direct feed have the decimal point in the wrong place. This has been raised with our Product team who are working on a resolution. In the meantime, please compare the reconciled balance in Xero to your balance shown in online banking, or an actual statement. We apologise for any inconvenience this may cause.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for MalaysiaHong Kong, and Singapore.

 

Current disruptions (January 18th, 2019)

Direct and Yodlee feeds for today appear to be imported and up to date.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for South Africa.

 

Current disruptions (January 17th, 2019)

HSBC (Direct Feed)
We’re still waiting to receive the bank feed files for HSBC for statements containing transactions dated 14 January. We’re working with the bank to get these through to you.


Recent disruptions: 

HSBC Business Bank (Yodlee Feed)
We were aware that some users are experiencing an issue with the HSBC Business Banking feed. Yodlee have made changes to the feed and a further refresh attempt should see the feed successfully connect.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency for United Kingdom.

Current disruptions (January 18th, 2019)

Chase Bank and Credit Card (Yodlee Feed)
We’re aware that some users are experiencing an issue with the Chase Bank and Credit Card feed. Yodlee are working with Chase to resolve this issue as a priority.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for the United States.

Current disruptions (January 18th, 2019)

Direct and Yodlee feeds for today appear to be imported and up to date.