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Check for known delays by clicking on your region below.
If your bank isn’t listed, or you’re not sure if you have a Direct or Yodlee feed, see our support article for more information.

New Zealand  –  Australia  –  Asia  –   South Africa  –  United Kingdom  –
United States – Rest of World

Current disruptions (July 3rd, 2020)

Direct and Yodlee feeds for today appear to be imported and up to date.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for New Zealand.

 

Current disruptions (July 3rd, 2020)

Community Alliance Credit Union (Direct Feed)
We’re still waiting to receive the bank feed files for Community Alliance Credit Union statements dated 30 June 2020. We’re working with the bank to get these through to you.

Bank Australia (Direct Feed)
We’re still waiting to receive the bank feed files for Bank Australia statements dated 30 June 2020. We’re working with the bank to get these through to you.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for Australia.

 

Current disruptions (July 3rd, 2020)

HSBC HK (Direct Feed)
We’re still waiting to receive the bank feed files for HSBC HK statements dated 30 June 2020. We’re working with the bank to get these through to you.


Recent disruptions:

CIMB (Direct Feed)
We’re unable to receive the bank feed files for CIMB statements dated 16 June 2020. These will need to be manually imported. Apologies for any inconvenience.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for MalaysiaHong Kong, and Singapore.

 


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for South Africa.

 

Current disruptions (July 3th, 2020)

HSBC (Open Banking)
We’re aware of an issue where some HSBC accounts imported duplicate statement lines for the 28th and 29th of May. Any duplicates that have imported will need to be deleted. For information on how to delete statement lines see this Xero Central article. We’re sorry for any inconvenience this causes.

Santander (Open Banking)
We become aware of an issue affecting some Santander customers which was causing duplicate transactions through the bank feed in Xero.  The additional transactions that users were seeing were transactions that were incorrectly posted by the bank. While Santander work on a permanent fix, we’ve put a 24 hour delay on the feed.  This is to prevent any further duplicates for customers.  Santander are continuing to work on the issue their side and once a fix has been put in place we can look to remove this delay.

Lloyds (Open Banking)
We’ve become aware of an issue which is causing the Lloyds bank feed to delay the import of transactions into Xero. Our Product team are currently investigating this issue.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency for United Kingdom.

 

Current disruptions (July 2nd, 2020)

PNC (Yodlee Feed)
We’re aware of an issue with PNC bank feeds. Yodlee are looking into this as a priority and we’ll provide updates here once we have more information.


If you’re wondering how often and when your bank feeds should appear in your Xero, check out the target times & frequency of Direct bank feeds for the United States.

Current disruptions (July 2nd, 2020)

Direct and Yodlee feeds for today appear to be imported and up to date.


Open Banking:
Allied Irish Bank customers can now connect a new feed for account types the bank has made available via Open Banking.