Interaction Designers (Wellington)

We’re hiring designers who can craft interfaces that are sexy, fun and addictive. That’s how customers describe Xero, and we’re always pushing ourselves to make it even better.

We work on big, juicy design problems that require smart thinking and well crafted design solutions. You’ll work with a highly collaborative team, designing the entire user experience end-to-end. Everyday your ideas and designs will have a big impact on people’s lives and their work. The constant flow of feedback from users all over the world is incredibly gratifying.

What we’re looking for:

• Usability and interaction design expertise
• Visual design expertise
• Web technologies knowledge and skills
• Game design interest or experience
• Social networking experience

Please email a link to your portfolio to philip@xero.com with the subject “Xero ID opportunity”

Customer Support Analyst - Full time or Part time (Wellington)

Xero is an online accounting service that’s delivered over the internet. We’re a fast growing, dynamic company that’s listed on the NZ Stock Exchange. Our focus is global with offices in the UK and Australia and an HQ run from New Zealand.

We’re looking for a fully qualified accountant who is a problem solver - someone who loves helping people and who knows what it takes to deliver world-class customer service.

As part of the Customer Care Team you will respond and help customers (mainly via email) who have questions about Xero or requests.

You will develop an intimate knowledge of Xero and in turn provide valuable input for further development of the service and the Help Centre which supports it.

We are looking for someone who has:

• Excellent written and oral communication skills
• Formal accounting qualifications
• Diligence and commitment to following through and resolving problems
• Initiative and ability to self manage and be flexible
• An appetite for learning
• Experience in an accounting role and/or small business
• Confidence with Microsoft Excel, Word and some experience with other small business accounting systems
• A sense of humour

This is either a full-time or part-time position and is office based. Our offices are in the CBD.

If this sounds like you, send your CV through to careers@xero.com now.

Part-Time Bank Feeds Administrator (Wellington)

Are you looking for a part-time position with hours between 10.00 am and 2.00 pm? This is one of those rare administrative positions that has “school time” hours.

Xero is an online accounting service that’s delivered over the internet. We’re a fast growing, dynamic company that’s listed on the NZ Stock Exchange. Our focus is global with offices in the UK and Australia and an HQ run from New Zealand.

We’re looking for a first class administrator to establish and activate bank feeds within our Customer Care team, as well as answering customer queries by e-mail .

This is an office based position and we are located in the CBD.

We need someone who has:

• Excellent written and oral communication skills
• Common sense
• An eye for detail, precision and accuracy
• Good judgement
• Excellent juggling skills!

If this sounds like you, please contact us by sending your CV to careers@xero.com.

Developers (Wellington)

Are you an experienced Microsoft developer who wants to use technology to improve the productivity of thousands of businesses all over the world?

You will need:

• Experience in developing web-based applications
• Knowledge of all of the following: C#, JavaScript, CSS, HTML, SQL Server
• Passionate about software development and building design-led software using a wide range of internet based technologies
• Ability to work as part of a team and take pride and ownership in your work
• Ability to bring new ideas to the table, a passion for all things web and a willingness to go the extra mile

Production Designer/Front-End Developer (Wellington)

Are you a Developer with an eye for Design? Or perhaps a Designer with a craving to Code? Are you a little bit cool with a dash of geek?

Xero is looking for someone special - someone who can bridge the gap between our Design and Development teams.

You will need:

• to be all over HTML and CSS and understand all those little tricks to get things working across modern browser quirks
• to be a JavaScript whiz
• be geek enough to work with Visual Studio and Source Control – you’ll be fully part of the development life cycle
• to have some exposure to Ext JS or convince us that you can learn it quickly

Sound like you? Go on, send us your CV.

Testers (Wellington)

Are you an experienced software quality assurance (testing) analyst who wants to join our award-winning software development team?

You will need:

• 3-5 years of experience as a Software Quality Assurance Analyst, ideally working with business management systems developed and deployed using web-based technologies
• Attention to detail and strong communication skills
• Ability to bring new ideas to the table, a passion for all things web and a willingness to go the extra mile
• Previous experience with accounting software solutions will be looked on favourably

Enablement Specialist/e-Learning Developer (Auckland)

At Xero, we recognise the need to keep our customers and partners informed and educated.

We are looking for an e-Learning designer to take on the project of creating leading edge training modules. As part of this role you will also assist partners to bring on clients and provide some desk based support.

The ideal applicant will have:

• Accounting and small business knowledge
• A proven track record of creating interactive e-learning courses.
• Proficiency with Captivate and/or Articulate
• Technical understanding and ability to stay abreast of product enhancements
• Experience in systems administration of a mainstream LMS
• Passion and desire to make a difference
• Time management skills and ability to work independently

Xero Customer Support Analyst (Wellington)

This is your opportunity to be part of our all important and widely acclaimed customer support service.

What do you need?

• A solid understanding of small business accounting, a passion for all things web and a willingness to go the extra mile
• Outstanding communication skills and an enthusiasm for building strong relationships
• Ability to bring new ideas to the table and work independently
• Experience and qualifications will be looked on favourably

Direct Account Manager (Melbourne, Australia)

Are you sales driven, outgoing and love talking and helping people over the phone? Xero is taking Australia by storm and we need a team of passionate and motivated telesales people in Melbourne to support our sales team.

At Xero, our vision is to support small business and their accountants as they embrace online accounting. It’s a real buzz working to empower small business owners who now have access to their financial data in real-time.

Role Description

This role is responsible for direct sales from Xero prospective customers via inbound sales inquiries and involves converting our trial customers.

You will need:

• Telesales/Telemarketing experience
• Excellent phone manner and communication skills
• Proven sales performance
• Attention to detail and follow-up
• Passion and desire to make a difference
• Be process driven and willing to take responsibility
• Have lots of initiative and self motivation
• Experience with computers and applications software including Microsoft Office and CRM database skills
• Knowledge of accounting would be desirable.

If you think you have what it takes we’d love to hear from you. Send your CV to careers@xero.com

Associate Account Manager (Melbourne, Australia) - 2 positions

Are you sales driven, outgoing and love talking and helping people over the phone? Xero is taking Australia by storm and we need a team of passionate and motivated telesales people in Melbourne to support our sales team.

At Xero, our vision is to support small business and their accountants as they embrace online accounting. It’s a real buzz working to empower small business owners who now have access to their financial data in real-time.

Role Description

This role is responsible for recruiting and educating new Xero Accounting Partners via telesales to assist them through the initial signup and education stage, whilst working closely with Senior Account Managers to grow Xero practices in all regions.

You will need:

• Telesales/Telemarketing experience
• Excellent phone manner and communication skills
• Proven sales performance
• Attention to detail and follow-up
• Passion and desire to make a difference
• Be process driven and willing to take responsibility
• Have lots of initiative and self motivation
• Experience with computers and applications software including Microsoft Office and CRM database skills
• Great team player
• Knowledge of accounting would be desirable.

If you think you have what it takes we’d love to hear from you. Send your CV to careers@xero.com