Customer Support Analysts

We’re looking for customer support analysts to join Xero’s important and widely acclaimed Customer Care team.

You will need:

• Solid understanding of small business bookkeeping and accounting, a passion for all things web and a willingness to go the extra mile
• Outstanding communication skills and an enthusiasm for building strong customer relationships
• Ability to bring new ideas to the table and work independently
• Experience and qualifications will be looked on favourably

Developers

Are you an experienced Microsoft developer who wants to use technology to improve the productivity of thousands of businesses all over the world?

You will need:

• Experience in developing web-based applications
• Knowledge of all of the following: C#, JavaScript, CSS, HTML, SQL Server
• Passionate about software development and building design-led software using a wide range of internet based technologies
• Ability to work as part of a team and take pride and ownership in your work
• Ability to bring new ideas to the table, a passion for all things web and a willingness to go the extra mile

Testers

Are you an experienced software quality assurance (testing) analyst who wants to join our award-winning software development team?

You will need:

• 3-5 years of experience as a Software Quality Assurance Analyst, ideally working with business management systems developed and deployed using web-based technologies
• Attention to detail and strong communication skills
• Ability to bring new ideas to the table, a passion for all things web and a willingness to go the extra mile
• Previous experience with accounting software solutions will be looked on favourably

Business Systems Analyst

This is your opportunity to help revolutionise accounting for small to medium businesses around the world.

You will need:

• 3-5 years of experience as a Business Systems Analyst, ideally working with accounting software solutions in NZ and/or other offshore markets
• Preferably experienced with design-led type software development methodologies, including use case and interaction design processes
• Strong communication skills who can talk to business users, accountants and other non IT stakeholders as well as technical design and development teams
• Ability to bring new ideas to the table, a passion for all things web and a willingness to go the extra mile
• A CA qualification or working towards this is preferred

Database Magician

Are you a SQL Server database administrator that loves big databases and tuning queries for the absolute best performance? This is a key role on one of the most exciting database projects in New Zealand.

You will need:

• 3+years experience with administering large MS SQL production database environments
• Passionate about web application software performance, security and data integrity
• Ability to bring new ideas to the table, a passion for all things web and a willingness to go the extra mile

Interaction Designers

Xero is making online software sexy, fun and addictive. We're hiring interaction designers to help us make it even more fun. For all you agency designers and freelancers, working on a product is WAY better than working for clients. We do things the way we want.

At Xero we work on big, juicy design problems that require smart thinking and graceful design solutions. There is a lot of collaboration that goes into everything we do. We are looking for people with a broad range of skills and interests:

• Usability and interaction design expertise
• Visual design expertise
• Game design interest or experience
• Web technologies knowledge and skills
• Social networking experience

Front of House

An exciting opportunity has arisen at our Xero headquarters. We are looking for someone to lead our front of house and become the face of Xero to everyone that walks through our doors. Experience in an office environment and being able to handle all that is thrown at you is key to this role. A relentless attention to detail would make you perfect candidate.

Based in Wellington, responsibilities of the front of house include:

• Providing support to the Xero team (in New Zealand and overseas)
• A proven administrator and coordinator
• Accounts / finance experience
• General office duties
• Managing travel for all staff
• Liaising with suppliers
• Assisting in hosting events and meeting requirements
• Assisting the finance team with data entry
• Any other such duties required by Xero

We are looking for someone who:

• Has a strong background in office administration
• Competent in MS Office/Excel/IT
• Outstanding communication skills and an enthusiasm for building strong relationships
• Able to work across the team
• Thinking on your feet – fast and flexible
• A passion for all things web and a willingness to go the extra mile
• Ability to bring new ideas to the table and work independently
• A fast and accurate typist
• Full / clean valid driver’s license

Xero Product Specialist

We’re looking for the best and the brightest to help expand our network of customers, accountants and other partners who help promote and use this exciting new online accounting system.

Are you a potential Xero?

• You’re experienced with small business accounting solutions, ideally with some experience in support and implementation roles as well time spent working with sales teams and partners
• Able to support sales teams and marketing partners with product demonstrations and presentations, and train accountants in the use of Xero
• Ability to bring new ideas to the table and work independently
• Experience and qualifications will be looked on favourably

Xero Customer Support Analyst

This is your opportunity to be part of our all important and widely acclaimed customer support service.

What do you need?

• A solid understanding of small business accounting, a passion for all things web and a willingness to go the extra mile
• Outstanding communication skills and an enthusiasm for building strong relationships
• Ability to bring new ideas to the table and work independently
• Experience and qualifications will be looked on favourably

Senior Sales Executive

We’re looking for a self-starter who is passionate about improving the performance of accounting practices. Experience in the practice division of accounting software business would be ideal.

You must have:

• A proven track record in sales
• Experience in selling to accountants in practice
• Excellent relationship management skills
• Ideally, accounting qualification(s) and experience working in an accounting practice

Country Manager

With over 2000 customers in the UK Xero is now proven and ready to scale. We're looking for an experienced accounting software professional who can lead us to 100,000's of customers, build a relationship with a large network of accountants, and drive marketing partnerships.

You must have:

• A proven track record in sales
• Experience in selling to accountants in practice
• Excellent relationship management skills
• Ideally, accounting qualification(s) and experience working in an accounting practice

Senior Sales Executive

We’re looking for a self-starter who is passionate about improving the performance of accounting practices. Experience in the practice division of accounting software business would be ideal.

You must have:

• A proven track record in sales
• Experience in selling to accountants in practice
• Excellent relationship management skills
• Ideally, accounting qualification(s) and experience working in an accounting practice

Customer Support Analyst

We’re looking for a customer support analyst to join Xero’s important and widely acclaimed Customer Care team.

You will need:

• Solid understanding of small business bookkeeping and accounting, a passion for all things web and a willingness to go the extra mile
• Outstanding communication skills and an enthusiasm for building strong customer relationships
• Ability to bring new ideas to the table and work independently
• Experience and qualifications will be looked on favourably

Sales Representative

We’re looking for a self-starter who is passionate about improving the performance of accounting practices. Supporting the Senior Sales Manager you will need

You will need:

• A proven track record in sales
• Excellent relationship management skills
• Ideally, experience in the accounting or software/IT sector