We work on Xero

With Xero you get free, unlimited support 24/7 from our customer experience team.
Contact us at support.xero.com or go to Xero Central for support articles.

No. All of your bank account information and accounting data is secure and cannot be viewed by Xero employees. If you need assistance with your Xero account, you can temporarily invite Xero Support to assist you and then revoke their access. Learn more about our security and privacy policy, and how to give access to Xero Support.

With Xero, there's no need to export data. Since Xero is web-based, all you need to do is invite your accountant into Xero. However, you can export any report to Excel, PDF, Google Sheets or all general ledger transactions. Xero enables an unlimited number of invited users to log in and view your information at their convenience. As the subscriber, you control who has access to your information.

Xero allows for any number of concurrent or multiple users to log in to your organisation to work on the same data at the same time. The last edits will always be retained. There's no concept of 'locking' a transaction in Xero.

No, you own your data and as the subscriber you control access to it. Your access depends on continued payment of your Xero subscription, but you can export data if you decide to discontinue.

Add your bank accounts and their balances when setting up your organisation in Xero. You can also leave the balances blank and enter them through Settings > General Settings > Conversion Balances at a later date. Note that some of your reporting may not be accurate until you've entered them.

If you want to stop using Xero, you can do so at any time – there is no obligatory contract period. You just need to give one month's notice. In the future, we expect to provide customers with a read-only storage or archival service at a considerably reduced monthly fee, so you wouldn't need to export your data out of Xero.