FAQ

Getting there

How can I get to Fair Market?

There are a number of easy ways to get to Fair Market including car and public transportation. Refer to this map.

Is there parking at Fair Market?

Yes, please check back here closer to the event for parking options.

How can I get to the Austin Convention Center (ACC) for Pre-Con?

There are a number of easy ways to get to the ACC, including car and public transportation. Visit the ACC website for details.

Is there parking at the Austin Convention Center for Pre-Con?

Yes, please visit the ACC website for details.

Xerocon crowd

Events and tickets

What’s included in the ticket price?

A Xerocon ticket includes the two-day conference, as well as the Welcome Reception on Tuesday, December 5, 2017 and the Xerocon Wrap Party on Thursday, December 7, 2017.

*Pre-Con is not included and can be purchased separately for $125.

Is there a group discount for tickets?

Yes. A discounted early bird rate is available for firms looking to bring 10 or more attendees. Please contact xerocon.austin@xero.com to purchase. Please note all attendees must be from the same firm.

What social functions are happening at Xerocon?

There’s the Welcome Reception on Tuesday, December 5, 2017, and the Xerocon Wrap Party on Thursday, December 7, 2017.

What should I wear to Xerocon?

The conference is smart casual and we recommend comfy shoes.

Where is Pre-Con?

Pre-Con will be held at the Austin Convention Center on Tuesday, December 5, 2017.

Xerocon Wrap Party

Where is the party?

The Xerocon Wrap Party will be held at Brazos Hall.

What is the dress code for the Wrap Party?

The Wrap Party is a smart casual affair.

Can I purchase a guest ticket to the Wrap Party?

Yes, you can purchase an additional ticket in the booking process for $120. If you’ve already registered and would like to purchase another ticket, simply log-in to the registration portal and modify your booking.

Earning points and credits

Can I claim any CPE hours if I attend Xerocon?

Yes, attendance at Xerocon can earn you CPE credit based on the number of sessions you attend. Additional CPE hours will be available if you attend Pre-Con. We will email you the certificate after the event.

What about Xero U Credits?

Yes, you’ll earn 10 Xero U Credits for attending the two-day Xerocon event. An additional 5 Xero U Credits are available if you also attend Pre-Con.

Facilities available

Xerocon crowd

What should I bring to the conference?

Just yourself. You’re welcome to bring your devices (and chargers). We’ll have power points spotted around the venue.

Will there be free WiFi?

Yes, free WiFi will be available at the event.

Will there be luggage storage available at Xerocon?

Yes, we’ll direct you to the bag check on arrival.

Cancellations

What is the cancellation and refund policy?

Please email xerocon.austin@xero.com if you’re unable to attend.

We’ll make a full refund (less a $50 administration fee) to the original payment source. Please note you must make the refund request with xerocon.austin@xero.com at least 15 working days prior to the event. If you’ve purchased your ticket prior to March 11, 2017 – during the “Busy Season Special” – the ticket is non-refundable.

Who to contact

I have a question about Xerocon – who can I contact?

Please email xerocon.austin@xero.com and we’ll respond to your inquiry.

I’m having trouble registering – how can I get help?

Please email xerocon.austin@xero.com for help.

How can I become an exhibitor?

Please email xerocon.austin@xero.com