Xero Central is the place to go when you're looking for help or support. You'll find how-to steps, trouble-shooting articles, explanations of Xero features and practical tips, as well as discussions and advice shared by other users. You can also go there to get in touch with the support team.
Our support team is available 24/7. Just ask your question at support.xero.com. Whatever timezone you’re working in, someone will be there to help.
You’ll need to login with your Xero credentials. You can tell us which Xero organisation your question refers to and also attach any relevant documents or files including screenshots.
Manage the cases you've raised in My cases
Once you’ve sent us a query, you can look up how it’s progressing in My cases within Xero Central. There you’ll see who’s assigned to your case, its status, the expected response time, and your conversations with the support team.
You can add additional information at anytime. And we’ll notify you by email when there’s a new response to your case.
We don't outsource. Our support team members are highly trained and experienced Xero employees, many with accounting qualifications at degree level or above.
Winner of the 2018 CanStar Blue award for best accounting software and the small business software with the most satisfied customers each year from 2015 to 2018.
Winner of the Technology Provider of the Year at the British Small Business Awards in 2016.
Finalist in the UK Customer Experience Awards in multiple categories for two years in a row.
Bronze award at the Stevies International Business Awards for customer service team of the year.
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