FAQ

Getting there

How can I get to ExCeL London?

With two on-site DLR stations, parking for 3,070 cars, and London City Airport just 5 minutes away, getting to ExCeL London couldn’t be easier.

Xerocon

Events and tickets

What’s included in the ticket price?

Your ticket to Xerocon London includes the two-day conference and the Xerocon party on Wednesday 14 November.

Your ticket to Day Xero includes a full day of workshops on Tuesday 12 November.

What are the terms and conditions?

You can find the Xerocon terms and conditions here, including the terms of your attendance, our cancellation policy, and privacy notice.

What social functions are there?

There is the Xerocon party on Wednesday 13 November.

What should I wear to Xerocon?

The conference is smart casual. There’s quite a bit of ground to cover so we recommend comfy shoes.

Where is Day XERO (formerly Xero Uni Day)?

Day XERO will take place on 12 November at CenterEd, located just outside ExCeL London. You can find all access information here.

Xerocon party

Xerocon party

Where is the party?

The Xerocon party will be held in the ExCeL London, very close to the daytime events. Full details will be revealed on the day.

Can I bring someone to the party?

Only ticket holders are able to attend the party.

What is the dress code for the party?

The dress code for the party is smart casual, but feel free to dress for the occasion!

Earning points and credits

Can I claim any CPD hours if I attend Xerocon?

Yes, attendance at Xerocon and Uni Day can earn you CPD hours - however you must check with your accounting body.

What about partner points?

No, with the change to the Partner Programme in November 2016, partner points will no longer be awarded for attending events.

Facilities available

Xerocon facilities

What do I need to bring to the conference?

Just yourself! You’re welcome to bring your devices (and chargers). We’ll have power points dotted around the venue so you can charge them.

We will provide food throughout the event. If you have allergies or special diet requests please tell us when you register, and we will try to have options available for you.

Will there be free wi-fi?

Yes, free wi-fi will be available at the event.

Will there be somewhere to store my luggage?

Yes, we’ll direct you to the cloakroom on arrival.

Can I bring my child/baby along with me?

For the optimum delegate experience, all those attending are required to be a registered Xerocon conference delegate over 18 years old. However, we welcome all and are more than happy to make special provisions for anyone requiring to bring a child/baby along with them. To arrange this, please let us know by emailing xerocon.london@xero.com.

Cancellations

What is the cancellation and refund policy?

Please email xerocon.london@xero.com if you're unable to attend. We'll make a full refund (less £30 administration fee per person) to the original payment source if you notify us at this email address at least 21 working days prior to the event.

Please read our full cancellation policy here.

Who to contact

I have a question about Xerocon – who can I contact?

Please email xerocon.london@xero.com and we’ll respond to your query.

I’m having trouble registering – how can I get help?

Please email xerocon.london@xero.com for help.

How can I become an exhibitor?

Please email xerocon.london@xero.com.

Special thanks to our sponsors

XEROCON 2019 XEROCON 2019 LOCATIONS

SAN DIEGO BRISBANE LONDON