Careers at Xero > UX Researcher

UX Researcher

Design | San Francisco, USA

The role:

We're looking for an experienced UX researcher to join our team in San Francisco. Our UX researchers are responsible for researching, analyzing and sharing insights about the attitudes and behaviors of people that use Xero, now or in the future.
You’ll be learning about people’s lives outside of their interactions with Xero, and observing their experience using Xero. You’ll identify where people get stuck and why. You’ll help the wider business focus on the most critical user problems and opportunities that we can address – then help discern if the changes we make get the results we want.
Our UX researchers are part of the global product design team, which also includes designers and content strategists. Currently we have a team of eight based Wellington, Auckland, Melbourne, and San Francisco.
We’re looking for people who want to get stuck in and do great work.

Here’s some specifics:
  • You’re expert at identifying user needs and problems through a variety of generative and evaluative research methods such as: interviews, observation, diary studies, workshops, usability testing, data analysis, and others as required.
  • You’re expert at generating insights from your research. And you can identify different user types and profiles, based on behaviors and attitudes, usage patterns, industries, roles, locations and other relevant characteristics
  • You can clearly communicate user problems and user needs to the wider business in in a way that easily translates insights into actionable solutions
  • You think systemically and strategically, you can join up your research with other data and research we have with Xero, and with trends and data from outside Xero.
  • You’ll enjoy collaborating with crazy-smart colleagues – including product strategists and managers, data analysts, technical leads and developers, customer experience experts, and marketers – all to create the best possible user experience for people who use Xero
  • You have a portfolio of your work to demonstrate your skills and experience
  • You’re a well-organized, passionate, pragmatic and empathetic colleague, seeking to improve what we build, and how we do itYou thrive in a fast-paced environment, enjoy the challenge of making the complex simple, and you won’t mind a bit of travel to make sure we get the best possible results
  • Bonus points if you have information design skills

About Xero

Xero is beautiful accounting software that gives small businesses and their advisors real time access to accounting information, anytime, from anywhere. Our universe revolves around our customers and our mission to make their businesses more productive. We’re internationally acclaimed, award winning and have more than 800,000 customers worldwide.

Xero is committed to having a diverse workforce in all of it's locations around the world. We offer competitive salary, equity in Xero, career progression, and a great environment and culture to make your time here enjoyable and purposeful. Check out our latest video of what it's like to work here:  Life at Xero

Xero is an equal opportunity employer.

Got a few questions before you apply? Contact us.