Rae Biffin                    Theo Redmond                    Tessa Khoo                    Dahalia Jenkins


Making a positive impact in many ways

Rae Biffin, Senior Post Production Artist, Melbourne, Australia

What made you want to join Xero?

When I started looking for a new job, I sought out companies with values similar to my own, and companies with solid wellbeing policies. I did a lot of research about Xero’s values and initiatives and I felt like the direction Xero was heading was also where I wanted to go. The Net Zero @ Xero initiative (our commitment to offset 100% of Xero’s carbon emissions) is something that really attracted me, because it aligns with my own personal values. And it’s nice to be able to come to work and see Xero taking positive steps when it comes to our environmental impact.

What’s it like working at Xero?
I really enjoy working for a company that’s striving to have a positive impact through supporting small business. And having a supportive and approachable direct manager enables me to bring my full self to work. My direct manager is a wonderful listener and a calming presence, so having him on the team is something I’m grateful for.

How does Xero help you be yourself at work?
Xero's #human value reflects the authenticity, passion, energy, and purpose that we all bring to work each day. Different opinions and ways of life are also welcomed. Knowing that most of my co-workers share this value, I find it easy to have conversations at work - even ones that might feel a bit tricky to navigate. That makes working as a team feel more effortless, and I’m able to focus more on the creative side of my work.

Rae Biffin

Theo Redmond
Theo Redmond

Understanding the importance of mental wellbeing

Theo Redmond, Workplace Experience and Hospitality Assistant, Auckland, New Zealand

What made you want to join Xero?
In 2016, I had the opportunity to work with Xero at an event called Fieldays – I was a barista at Xero’s stand. I got a glimpse of Xero’s culture and values and I thought it was amazing. Everyone was so kind and #human. So when a role came up, I didn't think twice about applying.

What’s it like working at Xero?
I love that there is so much diversity at Xero and that everyone gets to bring their whole self to work every day. The big one for me is how much our leaders care about our wellbeing. I find it amazing that I can take paid wellbeing leave for my mental health, and that it’s just a normal thing – as normal as having a cold. It's been awesome to not feel any kind of stigma or pressure about mental wellbeing. 

What’s been the highlight of your time at Xero so far?
Being able to connect with other Xeros [Xero employees] remotely through the COVID-19 level four lockdown. At first, it was a real challenge for me. I had to really think about how to give our team a platform where they could still feel engaged, inspired and empowered – but from home. I feel like that’s a huge part of my role every morning with the barista service – I’m giving banter, I’m giving energy, I’m giving life. I’m basically setting the tone for everyone’s day. I came up with Theo Talks, a 15 minute daily online talk show. Theo Talks really gave me a platform to connect and it also pushed me to challenge my fear of speaking in public. Now, I have the confidence to be part of productions like Xero On Air and Xerovision, and it’s just turned into a beautiful thing.


Enjoying my time as a new parent

Tessa Khoo, Marketing Director, Singapore

What does support for parents typically look like in Asia?
Support for parents is very different in this part of the world. Women aren’t encouraged to take maternity leave beyond the standard four months – there’s an underlying social pressure to get back to work as soon as you can. I personally don’t know anyone who has taken more time off. And new fathers or secondary carers typically don’t take more than a week off work.

What does Xero’s new parental leave policy mean for you?
In an environment where things are so uncertain, I’m grateful to work in an organisation that genuinely cares how it supports its people in both their personal and professional lives. The new Xero policy of six months’ paid parental leave means I have more time to focus on my family and the huge transition we’ll be going through. For me and other parents-to-be at Xero, it helps ease the social pressures that many new parents feel, and additionally makes a huge difference to fathers or secondary carers. Paternity leave isn’t really a thing in Asia, but Xero’s policy gives up to six weeks’ fully paid parental leave to secondary carers, too. 

How does going on parental leave affect your team?
Taking more time out from work creates more opportunities for my team. Part of Xero’s parental leave policy includes paid ‘keeping in touch’ days, which enables new parents at Xero to feel included and supported by Xero while on leave. I want to stay connected while I’m on leave, so I’m using those days. But it also gives me a chance to set the team up with the right support, so they can lead and flourish in new areas while I’m away.

Tessa Khoo
Tessa Khoo

Dahalia Jenkins
Dahalia Jenkins

A place where my voice is heard and elevated

Dahalia Jenkins, Product Marketing Manager, New York City, United States
 

What’s it like working at Xero?
It's been a breath of fresh air. Taking the leap of faith to join Xero in April 2020, right as the world felt like it was falling apart, was really liberating. Even though I haven’t yet met anybody I work with in person, it’s been cool to be able to build relationships with team members around the world and still feel connected via our video meeting tools and all hands meetings. I’m especially looking forward to meeting my colleagues in New York, who I’ll be able to spend time with once the world opens up again.

What’s been the highlight of your time at Xero so far?
A lot was happening in the US last year with the Black Lives Matter movement and other issues, and it was a lot to digest and take on. Unofficially, a group of us got together and formed an Employee Resource Group called Black Xero. We started Black Xero to have a virtual safe space where we could discuss everything impacting the US. Eventually, we expanded and started sharing information with the broader US team. Having great discussions about race relations and how we can come together to make things better has been wonderful. And having the support of Tony Ward [President, Xero Americas] and the leadership team made it possible for us to make our group legitimate.

Are there any initiatives or policies you’ve used in the past 12 months and what’s your experience been?
Once a month or so, our people experience team in the US hosts workshops to help us with our mental health and general wellbeing. Sessions have covered topics such as nutrition, overcoming imposter syndrome, and breaking perfectionism. I know I’m a person who suffers from these things – they’re always playing in the back of my head. Those sessions have been really helpful, and it’s been refreshing to come together and just see that I’m not alone. I look forward to those sessions as they help me to work on myself in a safe environment.

Explore customer and partner stories

Kristen's Kick-Ass Ice Cream

A seamless collaboration between small business owner, accountant and connected apps.

Learn more

de Jong Phillips

Access to real-time data key in supporting clients through COVID-19.

Learn more

ease

Making a tangible difference using Xero’s short-term cash flow tool.

Learn more

Museum Hack/ TeamBuilding

Quick, accurate insights enabled successful pivot to virtual team building.

Learn more