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How to build loyal clients

Video learning



Learning objectives

  • Understand what clients want and why some service providers fail to deliver
  • Find out about service design concepts and why they are important
  • Explore how services are structured and what you can do to maximise client loyalty

Course outline

    Research shows that people are four times more likely to move to a competitor due to poor service than as a result of problems with product or price. In this Webinar Ali McGill, who's a designer and one of the UK's leading Customer Experience experts, will share with you the secrets of how to design services that your clients will love and that will have them coming back for more as well as referring new business to you.

Topics covered

  • Growth

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