FAQ

Getting there

How can I get to ExCeL London?

With two on-site DLR stations, parking for 3,070 cars, and London City Airport just 5 minutes away, getting to ExCeL London couldn’t be easier.

Xerocon

Events and tickets

What’s included in the ticket price?

A Xerocon ticket includes the two-day conference, the welcome drinks on Tuesday 13 November, and the Xerocon party on Wednesday 14 November. *

*Xero Uni Day is not included and you will need to register for this separately.

What are the terms and conditions?

The terms and conditions can be seen here.

What social functions are there?

There are welcome drinks on Tuesday 13 November and the Xerocon party on Wednesday 14 November.

What should I wear to Xerocon?

The conference is smart casual. There’s quite a bit of ground to cover so we recommend comfy shoes.

Where is Xero Uni Day?

Details are still being confirmed, we’ll tell you about this very soon.

Xerocon party

Xerocon party

Where is the party?

The Xerocon party will be held in the ExCeL London, very close to the daytime events. Full details will be revealed on the day.

Can I bring someone to the party?

Only ticket holders are able to attend the party.

What is the dress code for the party?

The dress code for the party is smart casual, but feel free to dress for the occasion!

Earning points and credits

Can I claim any CPD hours if I attend Xerocon?

Yes, attendance at Xerocon and Uni Day can earn you CPD hours - however you must check with your accounting body.

What about partner points?

No, with the change to the Partner Programme in November 2016, partner points will no longer be awarded for attending events.

Facilities available

Xerocon facilities

What do I need to bring to the conference?

Just yourself! You’re welcome to bring your devices (and chargers). We’ll have power points dotted around the venue so you can charge them.

We will provide food throughout the event. If you have allergies or special diet requests please tell us when you register, and we will try to have options available for you.

Will there be free wi-fi?

Yes, free wi-fi will be available at the event.

Will there be somewhere to store my luggage?

Yes, we’ll direct you to the cloakroom on arrival.

Can I bring my child/baby along with me?

For the optimum delegate experience, all those attending are required to be a registered Xerocon conference delegate over 18 years old. Children under the age of 18 years are not permitted entry to all Xerocon rooms and venues for the duration of the event, including the party venue.

Cancellations

What is the cancellation and refund policy?

Please email xerocon.london@xero.com if you're unable to attend. We'll make a full refund (less £30 administration fee) to the original payment source if you notify us at this email address at least 21 working days prior to the event.

Please read our full cancellation policy here.

Who to contact

I have a question about Xerocon – who can I contact?

Please email xerocon.london@xero.com and we’ll respond to your query.

I’m having trouble registering – how can I get help?

Please email xerocon.london@xero.com for help.

How can I become an exhibitor?

Please email xerocon.london@xero.com.

XEROCON 2017 XEROCON 2018 LOCATIONS

ATLANTA BRISBANE LONDON