Behind Gabriel’s business

As part of the Xero #behindyourbusiness series, we spoke to Gabriel, the caring tradesman behind The Italian Plumber – an ambitious and growing business based in London.

Gabriel from The Italian Plumber

If it ain’t broke…

Gabriel Moreti gets huge satisfaction out of fixing things.

So as a hard-working plumber in London, he spends most of his days feeling fulfilled.

“Every time our customers have a problem, they call us,” says Gabriel. “And by the time we leave, they’re happy because the problem has been fixed.”

Gabriel had worked as a plumber in Italy for eight years before he moved over to London in 2010. Starting The Italian Plumber with his business partner Samuele Alberton was an easy decision to make.

“We realised that people in London needed a plumbing company capable of delivering a quality service,” says Gabriel. “Samuele and I met and we realised we could do it together.”

In the seven years since the business was started, the team has grown to include four more engineers and five vans. And Gabriel is satisfied that business is going well.

“I’m adding value to people’s lives and their properties, and that makes me feel like I’m doing something really important for the community.”

– Gabriel Moreti, The Italian Plumber

Making a difference

“Every time we leave a customer’s property their issue is fixed,” says Gabriel. “I’m adding value to people’s lives and their properties, and that makes me feel like I’m doing something really important for the community.”

For Gabriel, one of the best things about starting his own business is being his own boss and the ability to make his own decisions.

And, he’s convinced that everything he’s learned since starting up The Italian Plumber has made him a better person.

“I’ve become more responsible and I deal with people every day so I’ve become more aware of people’s feelings and the way that customers become distressed,” he says. “It’s nice to deal with them in a way to put things right so they can relax.”

One of the decisions Gabriel made was to move the business’ accounts from monthly spreadsheets over to Xero.

“Xero changed my life,” he says. “Managing the business nowadays with Xero is so much easier, my accountant has access straight away to all of the transactions we have.”

Being able to see exactly where the business stands has been an important part of helping The Italian Plumber to grow. And growth is still on Gabriel’s mind.

“I think we’re going to leave a good mark on the world,” says Gabriel. “And one day we hope to grow the business and be a recognised brand all over London.”

And for other people thinking about setting up their own business, Gabriel advises them to get out there and do it.

“Don’t be scared,” he says. “If you know what you’re doing, you’re capable, you’re qualified and you do the job properly, why not try to do it? Throw yourself at it and try.”

Visit The Italian Plumber >

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Behind your business is a Xero series celebrating the people who power the UK’s small business economy.

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The small business owners featured in this series all use Xero – online accounting software that helps them to save time and get paid faster. It’s a helping hand that makes it easier to run your business and write your own story.

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