Xerocon New Orleans FAQs

Find out how to get tickets, how to get there, who to contact, and information about cancellation and refund policies.

A presenter in a Xero t-shirt uses a remote control to operate a slide show. In the background is a colourful Xerocon graphic

New Xerocon New Orleans: August 24-25, 2022

Why has Xero moved Xerocon from May to August 24–25?

Because of continued uncertainty with regard to Covid-19, we feel postponing is the right thing to do to help keep our community safe.

I’ve already purchased Xerocon tickets? Will they be valid for the new dates?

Yes, your tickets are now valid for August 24–25 and no further action is required.

What if I can’t attend on the new dates? Can I get a refund?

Yes, if you have purchased a ticket prior to February 3, 2022, and cannot attend in August, you can submit your request for a refund by emailing xerocon.americas@xero.com. We’ll waive the $50 refund fee for any tickets purchased before February 3, 2022.

I’ve booked my travel. Will you reimburse me for the cost to change my flights?

No, Xero will not reimburse Xerocon attendees for hotels, flights or other travel-related expenses. Speak with your airline and hotel about their change and cancellation policies.

Are there hotels close by?

The following hotels are in close proximity to the convention center:

Events and tickets

What’s included in the Xerocon ticket price?

A Xerocon ticket includes the two-day conference on August 24–25, 2022, and the Xerocon wrap party on the evening of Thursday, August 25.

Can we split tickets between more than one person over the two days?

We don’t offer split tickets since Xerocon is designed as a two-day experience.

Can we pay in instalments?

Unfortunately not. All tickets must be paid by credit card in full at time of purchase.

Can we pay by invoice?

We’ll process 10 or more tickets by invoice. Payment terms are 7 days from the date of invoice unless otherwise specified. Please email xerocon.americas@xero.com if you wish to pay by invoice.

What social functions are there?

The Xerocon wrap party is on Thursday, August 25. Access to the wrap party is included in your ticket price.

Can I bring a guest to the wrap party?

Not this year unfortunately. Due to Covid-19 safety measures, only people who purchase tickets for the full event can attend the wrap party.

If I can’t attend in person, can I still tune into Xerocon New Orleans online?

Xerocon is an event you really have to be at to experience, but given the current circumstances with Covid-19, we understand that not everyone may be ready for travel and events. Though we aren’t having a virtual option for Xerocon New Orleans, we will be hosting roadshows and considering additional ways we can connect with you and our wider Xero community throughout 2022.

Will attendees need to be vaccinated?

The City of New Orleans currently requires proof of vaccination upon entry to indoor venues or a negative Covid-19 PCR test taken no more than 72 hours before entry. We’ll continue to monitor and follow state and local guidance.

Will I have to wear a mask?

Covid-19 guidance is continually evolving. Our top priority is the health and wellbeing of staff and attendees, so we will continue to follow guidelines from state and local government, and the CDC, with regard to masks.

What are the event terms and conditions?

You can find the Xerocon event terms and conditions of registration here.

Cancellations and transfers

What is the cancellation and refund policy?

Please advise us by email on xerocon.americas@xero.com if you cannot attend Xerocon. A full refund (less a US$50 administration fee) will be made via the original payment method and to the party who originally paid the registration fee, if we’re notified by email at least 21 business days prior to the event.

You can view our full cancellation policy here.

Can I transfer my registration to another person?

Unfortunately not. Please email xerocon.americas@xero.com and we’ll cancel your registration in line with our cancellation policy.

Getting there

How can I get to the New Orleans Convention Centre?

Pedestrian directions

The main entrance is located at the corner of Julia Street and Convention Center Boulevard. Access is also available throughout the Convention Center Boulevard façade.

Driving directions

From I-10, take US-90 Bus / Westbank (Exit 234A from I-10W or Exit 234C from I-10E) to Exit 11 Tchoupitoulas / S. Peters St. Stay straight onto Calliope Street and take a right turn at S. Peter Street. From there, taxis and rideshares can access the Taxi Rideshare Zone to the left, or parking is available directly ahead. There is ample ADA parking. Please email parking@mccno.com if you have specific needs.

Is there parking at the New Orleans Convention Center?


400 Calliope Street, New Orleans, LA 70130

Ample parking is available at the Convention Center for a daily fee. Overnight parking is prohibited.

See the Convention Center website for more details.

Who to contact

I have a question about Xerocon. Who can I contact?

Please email xerocon.americas@xero.com and we’ll respond to your query.

I’m having trouble registering. How can I get help?

Please email xerocon.americas@xero.com for help.

How can I become an exhibitor?

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