What if I can’t attend Xerocon? Can I get a refund?
Please advise us by email at email@example.com if you cannot attend Xerocon. A full refund (less a US$50 administration fee) will be made via the original payment method and to the party who originally paid the registration fee, if we’re notified by email at least 21 business days prior to the event.
I’ve booked my travel. Will you reimburse me for the cost to change my flights?
No, Xero will not reimburse Xerocon attendees for hotels, flights or other travel-related expenses. Speak with your airline and hotel about their change and cancellation policies.
Are there hotels close by?
The following hotels are in close proximity to the convention center:
Events and tickets
What’s included in the Xerocon ticket price?
A Xerocon ticket includes the two-day conference on August 24–25, 2022, and the Xerocon wrap party on the evening of Thursday, August 25.
Can we split tickets between more than one person over the two days?
We don’t offer split tickets since Xerocon is designed as a two-day experience.
Can we pay in installments?
Unfortunately not. All tickets must be paid by credit card in full at time of purchase.
Can we pay by invoice?
We’ll process 10 or more tickets by invoice. Payment terms are 7 days from the date of invoice unless otherwise specified. Please email firstname.lastname@example.org if you wish to pay by invoice.
What social functions are there?
The Xerocon wrap party is on Thursday, August 25. Access to the wrap party is included in your ticket price.
Can I bring a guest to the wrap party?
Not this year unfortunately. Due to Covid-19 safety measures, only people who purchase tickets for the full event can attend the wrap party.
If I can’t attend in person, can I still tune into Xerocon New Orleans online?
Xerocon is an event you really have to be at to experience, but given the current circumstances with Covid-19, we understand that not everyone may be ready for travel and events. Though we aren’t having a virtual option for Xerocon New Orleans, we will be hosting roadshows and considering additional ways we can connect with you and our wider Xero community throughout 2022.
Will attendees need to be vaccinated?
Covid-19 guidance is continually evolving. Our top priority is the health and wellbeing of staff and attendees, so we will continue to follow guidelines from state and local government, and the CDC, with regard to vaccines.
Will I have to wear a mask?
wellbeing of staff and attendees, so we will continue to follow guidelines from state and local government, and the CDC, with regard to masks.
What are the event terms and conditions?
Is the a code of conduct for the event?
Cancellations and transfers
What is the cancellation and refund policy?
Please advise us by email on email@example.com if you cannot attend Xerocon. A full refund (less a US$50 administration fee) will be made via the original payment method and to the party who originally paid the registration fee, if we’re notified by email at least 21 business days prior to the event.
Can I transfer my registration to another person?
Unfortunately not. Please email firstname.lastname@example.org and we’ll cancel your registration in line with our cancellation policy.
How can I get to the New Orleans Convention Center?
The main entrance is located at the corner of Julia Street and Convention Center Boulevard. Access is also available throughout the Convention Center Boulevard façade.
From I-10, take US-90 Bus / Westbank (Exit 234A from I-10W or Exit 234C from I-10E) to Exit 11 Tchoupitoulas / S. Peters St. Stay straight onto Calliope Street and take a right turn at S. Peter Street. From there, taxis and rideshares can access the Taxi Rideshare Zone to the left, or parking is available directly ahead. There is ample ADA parking. Please email email@example.com if you have specific needs.
Is there parking at the New Orleans Convention Center?
400 Calliope Street, New Orleans, LA 70130
Ample parking is available at the Convention Center for a daily fee. Overnight parking is prohibited.
Who to contact
I have a question about Xerocon. Who can I contact?
I’m having trouble registering. How can I get help?
How can I become an exhibitor?