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Introducing Xero Product Ideas

Posted 2 years ago in Advisors by Nigel Piper
Posted by Nigel Piper

This blog post was updated on Tuesday, 5 April 2022.

For the past 10 years, the interactive discussions of Feature Requests has been the home for our customer feedback and thoughts on how we can make Xero an even better experience. We’re excited to share that we have relaunched Feature Requests as Xero Product Ideas.

Just like Feature Requests, Xero Product Ideas is our way of making sure we hear directly from you on what’s important. On Xero Product Ideas you can share your ideas on the changes you’d like to see in Xero, comment on the community’s thoughts and ideas, and vote for the ideas you’d most like to see delivered. 

How your feedback informs Xero’s product strategy

Your ideas and votes help inform our product teams on what’s important to you. Our product teams include your feedback in their strategy and product leadership consider it in their prioritisation. This blog post explains how Xero prioritises product improvements and requests.

Your voice truly makes an impact! As an example, last year, our product team completed changes to Xero’s General Ledger Reports. This was a popular idea from Feature Requests, with hundreds of votes from the community. 

Another in-demand idea completed is the ability to create a packing slip. This idea had almost 500 votes from the Feature Requests community.

Our product team also completed changes to contact credit limits, giving customers the ability to assign limits to profiles and get alerted when these limits are reached. This idea had hundreds of comments from the Feature Requests community and we were pleased to be able to deliver this feature change in early 2021. 

The changes you may notice

Although the objective of the two sites is largely the same, frequent visitors to Feature Requests will notice a couple of differences on Xero Product Ideas. 

There’s a refreshed, more modern design with a larger range of topics to share your ideas on. And in response to your feedback, you can now see the publishing dates of ideas and comments.

The biggest change is an exciting update to the voting system. The votes you allocate to product ideas are now unlimited! Xero has grown and our platform has expanded considerably since Feature Requests was started 10 years ago. We recognised that the ten votes weren’t enough for all the great customer ideas that covered all product areas of Xero, so we’ve made them unlimited. This means you can vote for as many ideas as you wish!

You’ll also see that we have kickstarted Xero Product Ideas by migrating hundreds of the most voted, commented and viewed ideas from Feature Requests. We encourage you to add back any important ideas that you think haven’t been migrated. 

Rest assured that all content from Feature Requests – including ideas not moved over to Xero Product Ideas – has been carefully archived internally at Xero. These will continue to be used by our product teams in their research, strategy and prioritisation when considering new features for Xero. 

How to share your ideas with us

To share your idea on what you’d like to see changed in Xero visit, productideas.xero.com. Start by searching, or dive into a forum to see and join in on ideas that have been started. Or, look out for the ‘Post a new idea’ button if your idea hasn’t already been suggested. This article will help you get started with Xero Product Ideas and structure your idea to get support from the rest of the Xero community. 

Thank you to everyone who helped make Feature Requests so successful over the last decade. We really love hearing your thoughts, feedback and ideas for how we can make Xero an even better experience – so please keep sharing them with us at productideas.xero.com.



April 9, 2022 at 12.59 am

What if there is no “post an idea” button?

Xero in reply to KJ Xero
April 14, 2022 at 2.06 pm

Hi KJ, thanks for you comment. You can browse ideas for ‘Small businesses’ or ‘Accountants & bookkeepers’. If your idea is new – you can enter it by adding it to the search field at the top of the page where it says ‘Search for an existing idea or enter your new idea here’. Hope that helps.

matthew H
April 27, 2022 at 3.20 pm

have you noticed there are only 2 comments on this? its because the Xero community navigation is is nearly unusable. In the old xero community which was setup in a traditional forum/message board configuration, it was a lively and extremely helpful place to get answers. Now that it is no longer like that, questions are almost never answered by others, and there is almost zero interactions with posts. Like the message you posted here. You have thousands and thousands of users and only 2 had a comment about this. That should tell you something.

Xero in reply to matthew H Xero
April 27, 2022 at 4.27 pm

Hi Matthew, thanks for your feedback on Xero Product Ideas – we’re sadden to hear that you feel that the platform has lots some of its vibrancy – we’re hoping that will change once users become more familiar with it but we will keep a close eye on it.

Craig Byrnes
June 21, 2022 at 10.34 am

I want to complain about your new quote format. it’s horrendous. Allow us to change it back. Many people are unhappy about this. I can’t even find somewhere to complain about this.

Kellie mansill
June 30, 2022 at 2.27 pm

UK Payroll: Payment file csv format

Lloyds bank doesn’t accept .txt format. It would be great if we could download a csv payment file to upload the employee pays to the bank.

Xero in reply to Kellie mansill Xero
July 18, 2022 at 4.18 pm

Hi Kellie, can you please submit this suggestion via Product Ideas? Thanks so much!

Simon Gates
September 7, 2022 at 11.01 pm

Wow, this is an awful move on so many levels for customers and users, worse than when you removed dates on the old feature requests posts in an attempt to gloss over how horribly long issues had gone unattended to. But I suppose it was inevitable you’d want to wipe the slate clean for PR purposes instead of actually allowing your users the small mercy of understanding that the issue they are facing has a long history of going unfixed by Xero. The ‘careful archiving’ or brushing all your dirty laundry under the carpet (to mix metaphors) now means that the rich history of over 10 years of users discussing workarounds on the old feature request threads is no longer accessible. Where I know I have posted tips and could return to refresh my memory if I’ve not used a workaround for a while I can longer access the discussion. Also only those requests deemed worthy by Xero have any visibility at all to users, but not the historic thread, only new posts! Way to go guys!

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