I’m really proud to announce that Xero has won gold in the 16th Annual International Business Awards® – also known as the Stevie® Awards.
We won Customer Service Team of the Year for our beautiful automated bank feeds experience. Our new bank feeds process saves our customers time they would’ve spent manually filling in application forms.
After three bronze and two silver awards over the last five years, picking up gold for the first time, the highest accolade in this year’s awards, is so exciting.
Collaborating to put the customer at the centre
The bank feeds automation project was a stunning example of cross-collaboration between our Customer Experience (CX) team and the Banking team. The teams were inspired to use technology and innovation to make a difference to our customers in a digital world.
We’ve created a new and world-class experience for our customers. Take a look for yourself here.
For me, the best part about winning gold was the judges commending our innovation, collaboration and customer-centricity. We received comments praising our “impressive performance in a product category that is of interest to small businesses”, and “innovative use of automated systems to provide friendlier services”, among others.
A record total of more than 4,000 nominations were received from organisations of all sizes and in virtually every industry. So to receive this accolade is a real achievement. The feedback we’ve received since launching our new and improved bank feeds experience has given us real excitement, and a desire to keep doing more for our customers.
Innovation is at the heart of everything we do. We want to continue to deliver world class experiences to our customers to enable them to be more successful. This recognition drives us to continue to push the boundaries of what innovation in world-class customer service looks like.
The Stevies® are the world’s premier business awards, open to all organisations worldwide; large and small, public and private, for-profit and non-profit. You can learn more about the Stevie® Awards here.