The introduction of Xero bank feeds in 2007 changed the game for small businesses and their advisors. Now, we’re changing the game again, introducing a new and improved process to connect bank feeds that require paper application forms, so it’s an easier and more seamless experience.
Bank feeds are one of the most loved features of Xero, enabling businesses and their advisors to quickly see how the business is performing. Bank transactions flow automatically into Xero, where users can easily reconcile transactions and see an up-to-date view of their cash flow.
Once the bank feed is connected, it’s a smooth process, however in many cases the setup process is a little cumbersome. For the majority of our users today, connecting bank feeds is a manual process requiring paper application forms to be completed and emailed to Xero. Once they’re checked for accuracy at our end, we send them on to the bank and there’s generally a wait of up to 10 days before bank transactions begin flowing into Xero.
Our customers told us this process was too manual and time consuming, and we agreed.
At Xero we are continually looking at ways to design better experiences and remove friction for our customers, so we’re improving the connection process to be a smoother, more automated one.
Instead of manually completing a paper application form to connect a new bank feed, users will be able to download a pre-populated application form with information about their Xero organisation and bank account details, and upload it into Xero, where the form will be automatically processed.
By automating many of the manual steps in the process, it’ll be easier for our users to connect bank feeds so there’s more time to do beautiful business.
We’ll be introducing the new process in the next week or so, starting with New Zealand and followed with our other regions. You’ll hear from us again once the new process is available.