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It’s here! New navigation is live today

Posted 2 years ago in Product by Rachel Bowater
Posted by Rachel Bowater

When you log in to Xero today, it’ll look a little bit different to what you’re used to. We’re really excited to roll out the new, improved navigation that we know is going to make your Xero experience more efficient and more intuitive than ever before.

Here’s why we think you’ll love the new navigation as much as us:

It’s intuitive

Our customers and our partners will know whose tools belong to who, as we’ve organised groups logically around both the daily tasks of small business owners and the accounting or compliance tasks of a bookkeeper or accountant.

It’s efficient

You’ll spend less time navigating to features you use often, and less time clicking and backtracking to find what you need.

It’s adaptable

The navigation can adapt to suit different user roles and subscriptions. Plus, it’s now easier for Xero to add, update and remove labels to keep up with your future needs.

It’s human

We’ve ditched the jargon and replaced it with human wording, making it simpler to find what you’re looking for and simpler to complete tasks.

Being adaptable means that we can continue to learn and tailor the navigation experience to our partners’ and small business customers’ needs, while keeping it simple to understand and operate. We think you’ll find that it’ll be faster and easier to get to know and use.

If you’re a small businesses looking for more information check out these FAQs and shortcuts to ease the transition. Or if you’re an accountant or bookkeeper find everything you need to know in this blog

We know that change can be challenging, especially if you use Xero regularly, but we’re sure this new, improved navigation is a positive change that will have huge day-to-day benefits.

Jump online and check it out today!


November 27, 2018 at 9.18 am


The Payroll Overview screen isn’t showing my Pay Run history. However, if I click on Pay Runs, then the Pay Run screen shows the history.


Dina Veljanovska in reply to Jason
November 27, 2018 at 9.38 am

Hi Jason – as part of the navigation update we didn’t actually make any changes to the pages within the product. The main change for Payroll with this new navigation was updating the label from Pay run to Pay employees.

Sonia Myers
November 27, 2018 at 12.14 pm

The FILE icon where uploaded scans go is GONE GONE GONE…..

Where to??????

Dina Veljanovska in reply to Sonia Myers
November 27, 2018 at 3.33 pm

Hi Sonia – never fear! You can access access Files from the Organisation dropdown menu in the top left of the product.


Jennifer McEvoy in reply to Dina Veljanovska
November 28, 2018 at 10.59 am

Why on earth did anyone at Xero think that that change was for the better – it needs to be moved back one click and you are there now it is more I always thought changes were to improve the use not make it more work!

Dina Veljanovska in reply to Jennifer McEvoy
November 28, 2018 at 2.50 pm

Hi Jennifer, thanks for your feedback and sorry to hear you are frustrated. I know the changes can see a bit overwhelming at first but we really back the new nav for being more beneficial once you get used to it. These changes also lay the foundations for us to continue evolving our product and personalising your experience.

November 27, 2018 at 8.40 pm

What is Branding in the New Invoice – its say Standard and our Company – what do i fill in there ?

Dina Veljanovska in reply to Fierdous
November 28, 2018 at 2.45 pm

Hi there – branding refers to the different themes you can set up for your invoice, with Standard being the default option. For more information on invoice settings, see Xero Central.


November 28, 2018 at 12.16 am

Dare I say, bit emperors new clothes! Where’s the “hamburger” menu, settings “cog” and other current page design must haves? And why do Xero still insist on using “Invoices owed to you” and “bills you need to pay” what is wrong with Sales Invoices and Purchase Bills, or simply Sales and Purchases at a high level?

What is even more worrying is that years on, Xero’s UI is still a mismatch of origibal and later screen designs and the new menus just hightlight this.

Dina Veljanovska in reply to Chris
November 28, 2018 at 10.54 am

Hi Chris,
There’s many different design patterns we can use for navigation experiences. Through our research process and our own design systems we’ve laid the foundations from which to modernise the navigation and product experience in Xero. Appreciate too that there may be a few inconsistencies across different pages as we evolve, but please know that we are working hard to ensure a consistent, beautiful experience for all our users.

Regarding the wording – the move is towards a more task focussed product so our navigation supports the different tasks or actions that users complete.

November 29, 2018 at 9.59 am

“It’s efficient
You’ll spend less time navigating to features you use often, and less time clicking and backtracking to find what you need.”

But the features you use often now require going through an extra layer of menu taking more time and more clicking if you can find them at all….

Dina Veljanovska in reply to Jeremy
November 29, 2018 at 4.05 pm

Thanks for your feedback Jeremy. The new nav is based on extensive research and user testing to try and find the most efficient way for users to travel around the site. I’m sorry in this instance that you feel like it’s taking you longer.

If you haven’t already seen it, this blog provides a good outline of the key changes which should hopefully help you find your way around a bit easier.

This is just the first step for us too – the new nav lays the foundation for us to continue making changes and create a more personalised experience.

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