We’ve been working hard behind the scenes on some great improvements to our help centre. We know thousands of you check the online help pages every day. So we know that finding a quick answer is super important to getting you back on track with the work you’re doing.
So we’re really excited to share the faster, more intuitive Xero Central with you. We’ve gone further than just tweaking and improving features – we took it apart and rebuilt it entirely. We’ve utilised machine learning to find efficiencies – the result is a new, #beautiful Xero Central with a turbocharged search engine. It will learn from the thousands of questions asked each day to continuously improve the answers it returns. It has been designed from the ground up to learn which questions are commonly asked, and to start proactively suggesting answers. Just start typing your question, and you’ll see search suggestions and popular answers appearing below.
It’s available right now – jump on to central.xero.com and check out the simpler design and faster search experience yourself. Or check this quick summary of the essential key features of Xero Central.
Xero Central brings together all the types of help files Xero has. So you get the answers you need in one place, at your fingertips.
If you’re one of our accounting or bookkeeper partners there’s now just one place you need to go for all your help content. The separate Business Help and Practice Help Centre have been combined into central.xero.com, to help speed up your search. Answers are also available from two sources on the same page. If you’re browsing through results you can view both small business topics, and partner help topics, using the “Xero articles” and “practice articles” tabs.
As always, our award-winning support team are here to help too. If you don’t find what you’re looking for in Xero Central just reach out using the “Get in Touch” button at the bottom of each article.
Keep an eye out for more news on Xero Central. We’ve been working on some more enhancements and exciting new features that will be coming your way soon.
We’d love to hear your feedback, so please drop us a comment below. Let us know how you’ve found the new experience!