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Say hello to the new Xero Expenses

Posted 1 year ago in Product by Jim Chidester
Posted by Jim Chidester

Update to blog, 24 July 2018 – Classic expense claims is staying

On 10 July 2018, we advised that the classic expense claims function would be retired on 31 January 2019.

We’ve listened closely and taken on your feedback, and we’re pleased to announce that we’re now going to keep classic expense claims running as well as roll out the new Xero Expenses function.

If you were using classic expense claims in the six months prior 10 July 2018, you can continue using it for the foreseeable future. You’ll also be able to try out Xero Expenses for free until 28 September 2018.

The Xero community has spoken, and we’d like to thank everyone for telling us what you think. We’re sorry to have misread the impact that retiring expense claims would have on some customers.

Expense claims are the simple truth of running most any business. From gas, flights, meals, supplies, and everything in between – there are countless expenses that need to be reimbursed to the folks who work at the company. But it’s amazing how the simple task of reimbursing employees turns into a paper-filled/process-filled/follow up-filled back-office nightmare. Not anymore. Today, we are excited to announce new Xero Expenses to tackle these issues all inside Xero.

That’s right, starting today, you can try new Xero Expenses within your practice organisation. Now accountants and bookkeepers can access powerful analytics and flexible controls to provide valuable advice and support to their clients around expense claims. For example, accountants and their small business clients can snap photos of receipts and automatically create that expense claim in Xero – without ever touching a scrap of paper. The new Xero Expenses can then provide reports and analytics to help better understand spending patterns.

What’s new in Xero Expenses?

You’ll notice a cleaner and easier to understand user interface, simplified workflows, powerful analytics and – most importantly – integration into accounting with automatic journal entries and payment through bills. This robust feature lineup gives accountants, bookkeepers and small businesses all the tools they need to process expense claims, analyze spending patterns and communicate and connect with their clients – quickly, simply – on one platform.

For you, this means better insights and support for your clients … not to mention less steps and reduced costs. All told, the new Xero Expenses can help your practice flourish and grow.

Read on for complete details.

Easily capture and submit expenses

Expense Claims

You’ll find automatic receipt processing in our new Xero Expenses. Accountants and small business owners can easily capture and submit expense claims through their mobile device on both iOS and Android. Simply take a quick picture of the receipt and let Xero submit the expense claim. The design and workflow improvements make it easy to capture and submit an expense claim without the paper chase or endless follow up.

Flexible controls and permissions

The new user permissions model gives more flexibility and control to the right people at the right time during the expense claims process. This significantly simplifies the workflow and boosts efficiency. That’s because only appropriate people in the business can view, submit, approve or decline, and pay an expense claim.

You’ll also find a highly-requested feature – the ability for a user (typically an accountant) to submit an expense claim on behalf of other people in the organisation. The relevant folks will receive real-time push notifications on their mobile phones, which makes it easy for accountants, business owners and employees to keep each other up to date.

And soon, new settings at the organisation and user level will include the ability to set defaults around tracking categories and expense accounts upfront – so those who are submitting expense claims won’t need to guess how their expenses should be tracked or coded. This will make it easier for employees to submit an expense claim with more accuracy and avoid time-consuming, frustrating and costly rework for accountants and administrators.

Lastly, Xero Expenses includes a labels feature which allows users to “label” and organise multiple expenses as a logical group without the hassle and rigidity of a full-blown expense report.

Easy review and payment

Expense Claims

You know all too well how difficult it is to review, approve and pay an expense claim quickly. But thanks to re-designed list views and expense drill-down views – you can save time and enjoy better functionality:

  • The expense claim list immediately gives you a high-level view of your own or your employees’ expense claims in easy-to-consume groupings, such as by status or by employee. The most important information required for review, approval and payment are available at a quick glance. These include status, amount, expense account, description, vendor and date. From the list, just one click will let you drill down into the details of the expense – and provide a view of the receipt, tax details, tracking categories and associated label.
  • Actions can be taken on expense claims from the list or the details view, whether it be editing, approving or paying. And because you can now view all of the expense claims that require review and approval in one list, batch approval is as easy as one click.
  • You can view approved expense claims that are awaiting payment within bills. We’ll provide links to and from bills in Xero, so you can conveniently view bills associated to expense claim reimbursement side by side with vendor and supplier bills. This allows you to more easily make a decision around who and what gets paid in one simple view.

Expense analytics

Quite simply, you have to know how your staff spends money and if they follow established rules and policies. An exciting new feature gives small businesses and their accounting partners deeper insights into spending and expense claims that will provide actionable findings. Accountants and business owners have access to a real-time and accurate view of their expenses.

What’s coming next?

Immediately after our first release, we’ll work to deliver highly-requested features such as mileage tracking and spend money transactions (non-reimbursable expenses). We’ll continue to provide a singular financial platform by tightly integrating expense claims with Xero and other Xero applications such as Xero Projects, Xero Payroll and Xero HQ. For example:

  • Small businesses will benefit from the Projects and Payroll integration because they’ll now be able to bill their customers for expenses associated to specific projects and reimburse their employees through Xero Payroll.
  • Bookkeepers and accountants will benefit from the integration with Xero HQ. This will keep them up to date with expense claims for specific clients and deliver a comprehensive view of expense claims across their entire client base. HQ Explorer will provide expense claims analyses, benchmarks and insights that they can use to support clients with intelligent advice in an accurate and timely fashion.

We’ll also look to support integrations to and from other third-parties, including banks and vendors. Think ride sharing, online and general shopping, and anything that’s typically expensed. Our goal is to make sure customers never touch a piece of paper ever again.

Want to try?

Expense ClaimsThe new feature is available to Xero partners in Australia, New Zealand, Asia, the UK and the US within their practice organisation. If you want to try it out, just go to the “Accounts” menu and select “New Expense Claims” or download the new Xero Expenses mobile app for iOS or Android. It is free as part of the Xero Partner Program in your practice organisation.

You can also invite your clients to try it at no extra charge for a limited time. Once the introductory period ends, a monthly usage fee will apply. Just have them download the new Xero Expenses mobile app for iOS or Android, login and tap the “Request Access” button.”

65 comments

John Toon
September 14, 2017 at 10.57 am

Love the look of this. Expenses in Xero has always been a bit clunky

Aaron J. Angel
September 19, 2017 at 7.38 am

Am I reading this correction? “You can also invite your clients to try new it at no extra charge for a limited time. Once the introductory period ends, a monthly usage fee will apply.” Is Xero taking a pretty integral feature and spinning it into a separate offering with a separate fee? What happens to the existing functionality? You have been promising to improve your expense claims interface for some time. Is this what you meant, charge more? Expense claims is already part of part of the package. I feel like you are sweeping an upcoming change in pricing under the rug. I hope I am misunderstanding you.

Colin
July 10, 2018 at 11.49 pm

Yes – can’t believe it. Released today July 2018 but at an EXTRA fee!

Really disappointed – i have been hanging on waiting for this functionality only to find out its an EXTRA! Total waste of time – well back to the manual system! These fees also priced in USD in our country, so pricing is pushed even more out of wack with alternatives. The time may have come to look at moving elsewhere!

Sam Kerins in reply to Colin Xero
July 13, 2018 at 4.04 pm

Hi Colin
Thanks again for sharing your feedback and as you mentioned, you were waiting on this. We believe this has features that many of our small-business customers have requested, and we are committed to offering advanced functionality that doesn’t exist in the current expenses feature, so we’re sorry you’re disappointed. We’re defining what the pricing structure will look like for the US Edition of Xero at the moment, and will keep you updated once confirmed. I do hope you stay on this journey with us. Feedback from valued customers like yourself help us refine the functionality and make adjustments when necessary. Please try out Expenses for the next three months, while it’s free to existing users. Cheers, Sam

Mike
July 20, 2018 at 10.26 pm

The fee (and like you i was waiting for xero expenses) has made me decide to go with 1Tap, it costs lest, integrates well and if xero get their house in order i can switch back. That and the fact the Xero doesn’t work properly on iPad Pro. i like xero and would like to keep all my stuff in one place with one provider but monetising this update doesnt feel right or a decision made with the customer at heart. The real shame is that they had an opportunity to really set themselves apart from other providers….

Joanne Tait in reply to Mike Xero
July 24, 2018 at 1.53 pm

Hi Mike,

Thank you for sharing your concerns with us.

We’ve listened closely to your feedback, along with our other customers’, and I’m pleased to let you know that we’ve decided to keep classic expense claims running as well as roll out the new Xero Expenses function. If you were using classic expense claims prior to 10 July 2018, you can continue to do so for the foreseeable future. We hope this helps you keep everything in one place with Xero.

Arnold
July 13, 2018 at 3.47 am

Xero is getting worse. It’s effort is in how to make more money.

Luke
July 21, 2018 at 9.52 pm

I’ve asked them the exact same thing, and the response is, if we want to continue using expenses in Xero, then we have to pay for it.

I’d rather have the option of using the original expenses system. After using the new one I find it actually makes expense tracking harder and more time consuming, so why should I spend more money for something I consider worse?

I’m glad I got to trial it for free, I shall be moving to logging expenses in a spreadsheet and uploading it into Xero separately, and ideally will be seeking a refund for loss of functionality

Joanne Tait in reply to Luke Xero
July 24, 2018 at 1.46 pm

Hi Luke,

After considering your feedback and that from other customers, I’m pleased to let you know that any customer using classic expenses before 10 July 2018 can continue to do so for the foreseeable future. The new Xero Expenses does offer advanced expense-management and functionality that isn’t available in the existing expense claims feature. We’re proud of the new functionality we’ve developed for Xero Expenses, and we hope you choose to stay with us.

Ken Tirant
September 20, 2017 at 11.01 am

There still appears to be a flaw with Expense Claims. We have clients that want to use this but don’t want to give their employees access to their Xero file. The user security needs to be modified so that an employee can have access to My Payroll and Expense Claims but nothing else.

Reuben
October 23, 2017 at 10.58 am

Hi Ken,

My understanding is that employees will interact with their expenses and payroll via a mobile experience by downloading My Xero which is a restricted employee- centric Xero.

– Reubs

James Moore
October 6, 2017 at 3.40 am

“You can also invite your clients to try it at no extra charge for a limited time. Once the introductory period ends, a monthly usage fee will apply. Just email us with their organisation name at expensesaccess@xero.com. ”

You’re kidding me. In order for us to have another user enter expenses into the system on our behalf, the solution is to upcharge us more? For cripes sake, I just want my admin assistant to be able to enter the receipts in as expenses, I don’t need an AI system that integrates with the world.

For the love of god, please open it up so that users can add expenses on behalf of other users. Nothing fancy, just open that up please.

Simon Gates
November 16, 2017 at 12.45 am

15/11/17: Echoing James and Aaron. We need to get opposition to this move to charge escalated up through Xero as I am told by my account manager that this is intended from January 2018. I have asked whether existing functionality will remain for those of us who a) don’t want to pay more for basic functionality, b) have embedded client processes we don’t want to retrain , and “the answer is that is a great question”. Here is my dialogue below:

Me to new account manager 5/11/17:
First query for you to answer please. Can you confirm whether the revised expenses functionality will be chargeable as an extra service? That is what the latest blog seems to suggest which will be a devastating move to loyal users. Can you establish the facts on this for me before this dialogue goes further?

AM Response 13/11/17:
Huge apologies for missing this first time around!
Yes the expenses will be an additional cost moving forward starting in January.
A price for this has yet to be announced from our Xero HQ in New Zealand, but we will have an idea closer to Christmas.
Please feel free to give me a call if you would like to discuss this further.

Me to AM 13/11/17:
Will the existing functionality for both ‘items to be repaid’ and items from a business bank account be kept? From what I have seen of the new app there will be no appetite to pay extra for this amongst my clients.

AM Response 14/11/17:
Thats a great question!
We are still doing some work on this and i have contacted our expense team asking some questions on this for you.
As soon as i hear back from them i will pass the information onto you ASAP.
Apologies for not having an answer for you now!
Thanks for your patience on this.

Lee
October 18, 2017 at 4.37 am

Surely the thing about charging more was a typo? Like – accountants can give their clients a 30 day free trial, and then they’ll pay normal Xero fees? Because the price we *already* pay for access is supposed to cover Expenses in its entirety.

I see no mention of multi-currency, either. This feature was requested over 5 years ago at https://community.xero.com/business/question/52221 (Xero have since removed all dates from posts, presumably to obfuscate the fact that this has been so long-awaited?!) and still hasn’t been implemented.

Colin
July 10, 2018 at 11.52 pm

Really disappointed – i have been hanging on waiting for this functionality only to find out its an EXTRA! Total waste of time – well back to the manual system! These fees also priced in USD in our country, so pricing is pushed even more out of wack with alternatives. The time may have come to look at moving elsewhere!

Sam Kerins in reply to Colin Xero
July 13, 2018 at 3.59 pm

Hi Colin, Thanks for sharing your feedback and we’re very sorry you’re so disappointed.

Xero Expenses is a new module which offers advanced expenses management within the existing Xero platform. It is a powerful tool available to all Xero subscribers and offers functionality that isn’t available in the existing expenses feature.

We are committed to constantly improving the Xero platform to make life easier for small businesses and their advisors. Xero Expenses is a significant example of this, and will bring significant benefits to our users. Charges for these products are about funding further innovation and improvement which benefit our users. All feedback from you is valuable, and we hope you remain a valued Xero customer.

Matt
October 24, 2017 at 5.21 pm

“The new user permissions model gives more flexibility and control to the right people at the right time during the expense claims process”

Where is this functionality? At the moment the user needs to be able to access invoices etc in order to submit an expense claim. Why can’t an employee just have access to MyPayroll and Expense Submissions?

Steve Cook
July 18, 2018 at 3.20 pm

What happened to that community post? I responded to this blog yesterday and the reply was never added, and now the post above is not available.

Roger Pearson
December 16, 2017 at 2.57 am

Hi, is there somewhere to discuss / feedback on the new expenses while we are in beta?

Jim Chidester
December 20, 2017 at 6.40 am

Thanks for reaching out Roger and for trying out Xero expenses. If you would like to share your feedback and comments, please send an email to xeroexpenses@xero.com. We appreciate your feedback and would love to hear from you.

Penelope
January 5, 2018 at 2.45 am

Is the long awaited function of multi-currencies included in the new version of Xero Expenses? I cant see any reference to this essential feature.

suzie
June 12, 2018 at 9.20 pm

I concur!

Neil Phillips
January 5, 2018 at 3.47 am

When is this going to be rolled out to all users and how much is the charge?
I am based in the UK.
Does this include workflow to send to a line manager for approval?

Kris
January 5, 2018 at 9.50 am

So let me get this straight 2 basic things – improved expenses and project tracking are now being spun into separate pay for features? And PER USER/month as well from what I can see?
They will certainly lose my business immediately. In fact the only reason we are still with Xero is because of the improvement promises that will now be extra cost. Bye bye…

Arnold
July 13, 2018 at 3.50 am

It’s time to leave Xero. It is trying hard to charge more now.

Paul Nielsen
January 22, 2018 at 8.28 am

As we add employees I DO NOT want to give everyone a login to Xero so they can enter their own expenses. That’s just crazy. I need a system that lets the bookkeeper enter expenses for the employee, and NAME THE EXPENSE REPORT. Currently, the iteration of Xero that I’m using is completely broken in this regard. If this don’t get changed, I’ll be forced to go back to the clunky, ugly, but working QuickBooks.

Jim Chidester
January 25, 2018 at 11.39 am

Thank you for sharing your feedback Paul. I believe one of our product managers followed up with you directly but I thought I would respond anyway. The new expenses service will solve both of those issues you raised. We are building unique user permissions so you’ll be able to give employees the capability to submit an expense claim without having other levels of access. With the “create on behalf of” feature you can have your bookkeeper or accountant enter expenses for employees if you prefer. The labels feature will let you organize expenses without having to create a report. You can certainly use employee names as labels if you like. I hope this information was helpful.

Adrian Shiel
February 5, 2018 at 11.27 am

Just submitted my first expense claim form (I am both employee in one company and admin in many others.)

I have the following comments:

85% of all my expense receipts are not received at point of payment, they are received via email after the fact. My experience with smaller companies is that they don’t have a Company Paid Credit Card but a personal one so the invoice for anything from coffee to Email hosting is received down the line and paid. OCR although a nice feature for ” on the road” expenses is useless unless it can work on uploaded expenses via the main web portal.

Uploaded documents only seem to show first page? I noticed that the GST is normally just off the page and its the first thing to check.

My (and many others in our 100 strong org) method of expense claims is just after end of month, sit down, collate expenses, save as we go along and then submit in batch. This doesn’t play well with that approach (unless you use the label feature but see comment below) because it individualises everything.

This individual approach leads to the next item: No way to sort (except list) or group the long list on the Draft screen, need a date order or Payee order as that is how many people check to their list.

No ability to mass select on the Draft screen and change status to Submitted.

No import ability – I know we have the OCR feature and maybe this is about changing the way people should work but I have been doing expenses for years and listing them out in excel, ticking them off and reconciling all claimed is still the way I see many users doing expenses. IMPORT CSV function at least just to import all the TRX.

Like the Label feature because I claim my expenses across several different entities.

GL Posting Date – now this might be there but I don’t know. It’s rare for people to claim directly in the month and we have a 3 day close. The first comment from my junior accountants was “please change the date to 1st January for December receipts” because they said they can’t be posted after December locked. Do we have or Can we have a DOC Date/Receipt Date that is used for reporting but that the trx date is the day it is entered in the system?

LM
February 6, 2018 at 5.17 pm

It will be a pity if this is charged as an additional cost, rather than included in the standard xero functionality. There are several fundamental limitations that should be fixed in xero without additional charges!

Zoe
February 7, 2018 at 3.30 pm

I am having issues with the new expenses. All expenses get uploaded with an image of the receipt, come back the next day and all the expenses have no images attached to them….

ZH
February 22, 2018 at 3.24 pm

May I know if it is possible to prevent the employee from looking at the customer/supplier contact? It seems like all the user roles setting allows everyone to see the contact list. Hope there is a role that only allows the employee to submit expenses and nothing else.

Lyle
February 27, 2018 at 6.28 pm

I can’t believe after years of promising it was coming Xero is planning on charging extra for this extremely basic functionality. Especially because it will largely be used by Xero payroll customers who are already paying per employee fees. Change your plan Xero!

Emily
April 20, 2018 at 1.29 pm

So now only Xero partners could access this new function? And in the future we’d pay extra for it? Disappointing. It’s really a basic function and I don’t see any point to pay for it. We are paying payroll monthly fee and don’t even mention the Premium fee.
And yes, we need limited level of access for staff.

Scott
June 1, 2018 at 9.59 pm

So i found this thread looking for how to add in expenses in a non base currency .. i.e. my base currency is GBP but i just had some CAD expenses to add. Sad to see this feature not added. Is there an ETA ?

Steffen
July 6, 2018 at 7.36 am

The app should allow attaching pdf (not only pictures). I have booked a flight on the phone and received the receipt as well as pdf on my phone but the app won’t let me add it as a receipt. I am using Android version 2.0.1.

Doug
July 10, 2018 at 11.44 pm

I can’t understand why some core functionality is being added with a per user per month fee – this would double my monthly Xero fees, despite the majority of my employees adding in 2 or 3 expenses per month.
I will be looking at Sage or Quickbooks as an alternative, which is a shame as Xero as a product has been good, but I can’t agree with how this has been introduced.

Sam Kerins in reply to Doug Xero
July 13, 2018 at 3.58 pm

Hi, Doug,
Thanks for sharing your feedback and we are taking your feedback seriously. The per-user cost for Expenses is an issue that’s come up in other comments on this blog. I’ll add your voice to feedback that we’re relaying to our Expenses team. Xero is constantly analysing the market working closely with businesses, accountants and bookkeepers to ensure the right product mix and pricing structures. We’re confident our pricing fairly reflects the unique value and experience Xero provides. We hope that you’ll stay with us! We truly value you as a customer.

Tim Higham
July 11, 2018 at 2.49 am

Just received the “Xero Expenses is changing, for good” email. I can see that they are basically disabling the existing functionality from Jan 2019 replacing it with a pay per user model. We will be going back to a paper based expense system which seems like a retrograde step as Xero is reducing the functionality we have enjoyed since starting to use the product over 5 years ago.

Right now I am thoroughly unhappy about this situation. Fine to charge for the new functionality if people want to pay for it and its additional features. We do not have people out in the field photographing their receipts and would not use the additional functionality.

Sam Kerins in reply to Tim Higham Xero
July 13, 2018 at 3.59 pm

Hi Tim, Thanks for writing. I understand where you’re coming from regarding the cost of the new Expenses across multiple users and that your employees don’t have the need for some of the new functionalities. I hope you don’t mind me making a suggestion? Please try out Expenses for the next three months, while it’s free to existing users. It has features that many of our small-business customers have requested, and we think it’s a far superior product to the original expenses function. We’d be keen to hear what you think of it. We commit to ongoing investment in innovation to offer continued value to small businesses, and we hope you’ll continue to stay on the journey with us. We truly value you as a customer.

Arnold
July 13, 2018 at 3.53 am

It’s time to leave Xero. It is trying hard to charge more now. First the pricing scheme which increased my cost to 40USD per month. Now this expense feature which ridiculously charges hefty price PER USER and removing current expense feature which is enough and forcing all users of current expense feature to pay more. Guys, please share alternative to Xero so we all can move out of Xero.

Sam Kerins in reply to Arnold Xero
July 13, 2018 at 5.23 pm

Hi Arnold

Thanks for sharing your feedback and we do understand where you are coming from. I hope we will not be losing you as a valued Xero customer – every customer is important to us. We don’t add additional charges for features every year, but we do revisit them from time to time. Since early 2016, we’ve devoted almost $250 million to research and development so that we can continue to deliver new tools to our small business customers.

Xero Expenses is a new module which offers advanced expenses management within the existing Xero platform. It is a powerful tool available to all Xero subscribers and offers functionality that isn’t available in the existing expenses feature.

We are committed to constantly improving the Xero platform to make life easier for small businesses and their advisors. Our aim is to ensure Xero Expenses will bring significant benefits to our users. Charges for these products are about funding further innovation and improvement which benefit our users.

Cheers,Sam

Paul
July 16, 2018 at 3.04 am

Can’t even upload a PDF or upload receipts via email ! I currently use Receipt Bank anyway which works perfect with existing expenses and unless you can get anywhere near their functionality this is going to be absolutely useless to me and I will have to carry on using receipt bank (if that is even going to be possible?) so why should I pay extra when I still have to use a 3rd party product to get the job done properly. Seriously guys this is standard stuff in every other package. I think you need to have a proper look around at your competition because I can guarantee your users are.

Joanne Tait in reply to Paul Xero
July 24, 2018 at 3.08 pm

Hi Paul,

Sorry to hear that Expenses isn’t quite meeting your needs. We’re working on the ability to email receipts into Expenses currently, in addition to other ways of capturing receipts for expense processing. It’s on the roadmap and being worked on, but in the meantime if Receipt Bank meets your needs, you’re welcome to continue using it along with Xero. Once we have rolled out this functionality we’d love you to give the new Xero Expenses another try.

Steve Cook
July 16, 2018 at 2.28 pm

We’re a small business with only 2 users – unfortunately because of the way our business operates, we need to generate more than the usual amount of invoices, which pushes us into a higher tier with Xero. I am a product manager, and my business offers SaaS software. The concept of rolling out a new version of a fundamental feature and then charging extra for it (with no fallback or alternate options) equates to a profoundly poor customer experience. In addition, there is still no info on the cost (https://central.xero.com/s/article/Changing-pricing-plan?userregion=true) – just a blank page.
I would advise reconsidering your decision here, or reconsidering the packages you offer based on the users rather than the invoices generated.

Joanne Tait in reply to Steve Cook Xero
July 24, 2018 at 3.37 pm

Hi Steve,

Thank you for your feedback. Sorry that the webpage didn’t seem to be working when you tried to find our pricing info. We recently announced pricing for the new Xero Expenses in Australia, which is laid out here. In addition to the optional Xero Expenses, we’re going to keep the classic expense claims feature available for many users. If you were using classic expense claims before 10 July 2018, you can continue to do so for the foreseeable future. I hope this information is helpful.

Andy
July 17, 2018 at 9.01 am

Sounds like you’ve spent way too much on development and nowhere near enough on research.
I don’t remember anyone asking if I wanted basic functionality I’m already paying for to be ripped out and for Xero to try to triple my monthly fee to add all my staff.

We won’t be using all these extra features, especially the OCR – most of our expenses are online purchases or mileage.

We couldn’t give staff access to the old system without displaying too much information anyway.
Never mind, I guess we’ll just set everyone up as a supplier and create bills instead. Probably even easier than the original expense system.

Joanne Tait in reply to Andy Xero
July 24, 2018 at 4.47 pm

Hi Andy, thanks for sharing your concerns with us. I wanted to make sure you’re aware we announced today that customers who were using classic expense claims before 10 July 2018 can continue to do so for the foreseeable future. We hope that between classic expense claims and the new Xero Expenses you’re able to find a solution that fits your needs for expense reimbursement. Best wishes from the Xero team.

Jenni Gormley
July 17, 2018 at 12.43 pm

By per user per month do you mean we will have to pay more for each person who is making an expense claim? Or do you mean for each Xero subscription? (We are one company using Xero for our accounting purposes. We will have 3 employees needing to log expense claims. Will we pay once or 3x?)

Demian Mclean in reply to Jenni Gormley Xero
July 24, 2018 at 4.49 pm

Hi, Jenni. Thanks for writing in. I first want to make sure you’re aware of the news we announced just today: The classic expense claims function in Xero, which is included in your subscription and was due to be retired early next year, will remain available for subscribers who were already using it in the six months prior to 10 July 2018. We’ll still be rolling out the new Xero Expenses, but you may have a choice of which function to use.

Pricing for the new Xero Expenses is based on how many people make expense claims each month. The first $5 covers one Expenses user, who can submit claims or have claims submitted on their behalf. Then it’s $5 for every additional ‘active’ user, which is a variable charge. So if you have three employees making expense claims every month, it would cost $15 a month. I hope this answers your questions.

Steve Cook
July 18, 2018 at 3.28 pm

As a followup to this, it appears the additional cost is $60 per user per annum!! I do like much of Xero, but seriously – this is a bad precedent and I assume it’s going to set the flavour for future feature rollouts. I’m moving back Saasu.

Demian Mclean in reply to Steve Cook Xero
July 24, 2018 at 4.47 pm

Hi Steve,

I trust you have seen our response to your previous comment regarding the retention of classic expense claims for the time being.

Pricing for the new Xero Expenses is based on how many people make expense claims each month. The first $5 covers one Expenses user, who can submit claims or have claims submitted on their behalf. Then it’s $5 for every additional ‘active’ user, which is a variable charge. If no additional users make claims, they are not classed as ‘active’ and you will not incur an additional cost for that month. I hope this is helpful.

Francis Court
July 24, 2018 at 5.16 am

Like many others here, we’ve been waiting for useable expense functionality since starting on Xero. Unbelievably, Xero have decided that fixing core functionality of an accounting package should be charged as an extra, per user charge. Pure profiteering; once locking small businesses into the ecosystem, the prices and ‘extras’ are ratcheted up.
What choice for the small business looking for ease and simplicity, move to a new platform?
While some of our functional needs have been met with the latest release, we are still waiting for non-reimbursable expenses. For our business, this is a deal breaker. While we wait for Xero to sort this out (and work out whatever price they like for this ‘advanced’ functionality), we are being forced to start looking at alternative options.

Joanne Tait in reply to Francis Court Xero
July 24, 2018 at 1.32 pm

Hi Francis,

After listening and taking on your and other customers’ feedback, we’ve decided that any customer using classic expenses before 10 July 2018 can continue to do so for the foreseeable future. However, the new Xero Expenses offers advanced expense-management and functionality that isn’t available in the existing expense claims feature. We’re proud of the new functionality we’ve developed for Xero Expenses, and we hope you choose to stay with Xero!

Jevon
July 24, 2018 at 3.31 pm

We don’t use Xero Expenses at all, so this is just a fee increase for nothing for us. 🙁

Joanne Tait in reply to Jevon Xero
July 24, 2018 at 5.22 pm

Hi Jevon,

Thanks for getting in touch with us.

I appreciate that if you don’t use Xero Expenses, this is a tough change for you. We’re currently working on a few streams of work to provide functionality that will also be useful to businesses without employees using Xero Expenses. We hope you’ll allow us to prove our value to you.

Steve Thomas
July 25, 2018 at 7.31 pm

Hi,

Using the new Xero expenses – when dragging a PDF invoice into a claim it only uses/shows the first page. Occasionally invoices have totals etc on second page – please allow this.

Demian Mclean in reply to Steve Thomas Xero
July 26, 2018 at 3.47 pm

Hi, Steve, thanks for writing in. You’re not the first person to ask for this function, and in fact it’s under consideration by our developers now. You can follow the progress of the request at this Xero Community page, as well as add your own voice.

Ken Whipday
July 26, 2018 at 12.45 am

Hello,

If a new Xero customer signs up today and doesn’t opt-in to the new Expenses app, will they be able to use the Classic Expenses app?

If yes, can they use it till 31st Jan 2019, when it was to be retired, according to the original post?

If no, how will they use the add-on apps that integrate with the Classic Expenses API at the moment? The add-on apps can’t use the new Expenses API at the moment, because it is still in Beta.

I’m from Tripcatcher and our app currently uses the Class Expenses API, hence the interest.

Thanks
Ken

Demian Mclean in reply to Ken Whipday Xero
July 26, 2018 at 2.12 pm

Hi, Ken. Thanks for writing in. Customers signing up to Xero from 10 July 2018 onward won’t have access to classic expense claims. I’ve asked your account manager to get in touch with you to discuss the best approach going forward as far as integrations between Tripcatcher and the new Xero Expenses. You can also send inquiries to api@xero.com

G M
August 27, 2018 at 5.55 pm

Hey, Just wanted to say thanks for keeping the classic expense claims feature. I am currently on GST Cashbook plan and upgrading to Standard plan would not have been possible for me. I am happy to pay extra on top of the GST cashbook plan to use the new expenses feature but don’t make the Standard plan as the entry point.

Carl Gilert
September 24, 2018 at 11.31 pm

Hi,

The expenses app is great and works really nicely. I’d like to leave some feedback which may be considered for future releases.

The app appears to store images on the phone (Andriod). The folder is fairly well hidden so after a time it is difficult to notice this folder taking up space on the device. Maybe include an option to clear the folder automatically or on demand.

It would be great if there were a 1×1 widget for Android devices. This way the user could submit new expenses with a single click (you could configure the widget to determine which method to use, E.G. get it to default to taking a photo). Click the widget, take a photo, submit. The height of laziness….

Make the app work offline. It can be frustrating if you have a receipt and can’t get sufficient data then you end up with a bunch of receipts. The ‘Inbox’ app on Androids for example allows you (via their 1×1 widget) to add a new reminder regardless of internet connectivity. It will sync the changes later.

Thanks,

Carl Gilbert

Joanne Tait in reply to Carl Gilert Xero
September 25, 2018 at 9.14 am

Hi Carl,

Thank you for your comments about Xero Expenses. Please do add this feedback to our Xero Community: https://community.xero.com/business/topic/23/ as this is where you can request new features, changes etc.

Thanks
Joanne

Rafal
October 2, 2018 at 6.23 am

Hi,

Could you advise how to subscribe to the new expenses functionality in Xero? Our entire business have moved to the new expenses and we were surprised that the service stopped on Friday. It is not obvious at all how to subscribe to this and I don’t feel like we had any warning. Please advise asap.
Thanks

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