At Xero we are always looking for ways to use technology to make life easier and more efficient for our customers and for our own systems. This is why we’re starting to transition to a new billing system which will mean more payment options and flexibility for our customers in the future. In the meantime, we have made some changes to our payment terms that could affect the way you are billed.
So, how will this affect you?
Let’s take a look at a couple of scenarios.
You want to cancel a subscription with Xero
From the 1st of July 2017, we’ll be asking for one month’s notice if you want to cancel a subscription to Xero. You can still use Xero as normal during the notice period to make sure everything’s in order before the subscription ends.
You pay by credit card
At the moment, we wait 10 days after sending your invoice until we take credit card payments. We’re gradually going to decrease this by two days each month from July. So, by November your credit card payment will be taken the same day as the invoice is sent. Just like a lot of other subscriptions you pay by credit card.
You’ve never paid Xero directly for a subscription or you’re transferring a subscription
From 01 August 2017, we’re updating our billing to be in advance rather than for the month gone by for subscribers who have never paid Xero directly for a subscription before.
If you are already a Xero subscriber and pay Xero directly, nothing changes and you’ll continue to be billed for the month gone by. However, if you choose to transfer your subscription to someone else, then the subscription will change to billing in advance when it’s transferred.
We wanted to ensure you had plenty of time to prepare, so these changes won’t start to take effect until 01 July 2017.