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We’re updating our terms of use

Posted 4 months ago in Xero news by Kirsty Godfrey Billy

At Xero we are always looking for ways to use technology to make life easier and more efficient for our customers and for our own systems. This is why we’re starting to transition to a new billing system which will mean more payment options and flexibility for our customers in the future. In the meantime, we have made some changes to our payment terms that could affect the way you are billed.

So, how will this affect you?

Let’s take a look at a couple of scenarios.

You want to cancel a subscription with Xero

From the 1st of July 2017, we’ll be asking for one month’s  notice if you want to cancel a subscription to Xero. You can still use Xero as normal during the notice period to make sure everything’s in order before the subscription ends.

You pay by credit card

At the moment, we wait 10 days after sending your invoice until we take credit card payments. We’re gradually going to decrease this by two days each month from July. So, by November your credit card payment will be taken the same day as the invoice is sent. Just like a lot of other subscriptions you pay by credit card.

You’ve never paid Xero directly for a subscription or you’re transferring a subscription

From 01 August 2017, we’re updating our billing to be in advance rather than for the month gone by for subscribers who have never paid Xero directly for a subscription before.

If you are already a Xero subscriber and pay Xero directly, nothing changes and you’ll continue to be billed for the month gone by. However, if you choose to transfer your subscription to someone else, then the subscription will change to billing in advance when it’s transferred.

We wanted to ensure you had plenty of time to prepare, so these changes won’t start to take effect until 01 July 2017.

If you’d like to know more, you can check the latest terms of use, or the FAQs, because if you continue to use Xero as a subscriber from 1 July 2017, we’ll assume you’ve read and agreed to them.

63 comments

Heather Smith
April 26, 2017 at 1.35 pm

Thank-you for the notification. More time would have been great – as I need to think about my own response and communicate that with my valued clients. I estimate I have five days to do that.
Thank-you for making the changes effective on the 1st – the last were on the 3rd of the month – which was fiddly.
The one’s month notice is going to be painful. I shall need to sit down and really think about this. Do I want to even hold the subscriptions – noting I get more points on the leadership board if I don’t? Do I need to implement an automated payment collection solution? I wonder what others will do?

Megan Firkin in reply to Heather Smith Xero
April 26, 2017 at 2.33 pm

@Heather, thanks for your feedback and for sharing your thinking/thoughts. If we can help in any way, please shout. I am sure your Account Manager and the rest of the team would be more than happy to help.

Richard Lynn
April 28, 2017 at 1.12 pm

Most often, business that resell cloud apps do so by bundling those apps together with professional services, implementation assistance and support. Many advisors bundle Xero into their professional services offerings, rather than selling subscriptions directly. Xero Add-On Apps like Xero Practice Manager, WorkflowMax and Practice Ignition can help out with recurring billing and bundled services, so it’s really easy to automate your practice!

If bundled services and automation aren’t your thing, you still get those bonus partner points! As an advisor, you’re free to transfer billing to your client whenever you like, and there are no restrictions on what value-added services you can sell to your clients before doing so… This means you can start a Xero organization, customize it, integrate it, and turn it into a lean, mean, custom no-touch accounting machine, and then hand it over to the client ready to go!

Megan Firkin in reply to Richard Lynn Xero
April 28, 2017 at 1.39 pm

@Richard, great summary – thanks 🙂

Tom Mende
April 26, 2017 at 3.31 pm

A normal business issues an invoice to its customers with payment terms on it of say 7, 14, 21 or 30 days and on the invoice it usually advises a few payment options like BPay, EFT, Credit/Debit Card etc etc. Xero has decided it doesn’t need to conform to normal business practices…arrogant or what? What Xero is doing is simply stopping extending the 10 day business to business trade credit to existing paying customers…a reward for customer loyalty perhaps? You would have to think there is a (financial) problem at Xero? Still time to take your accounts elsewhere!

Megan Firkin in reply to Tom Mende Xero
April 26, 2017 at 4.17 pm

@Tom, thanks for your comment, we appreciate the feedback. The changes are to align to the norm and industry practice for payments of monthly recurring subscriptions via credit cards.

Richard Lynn
April 28, 2017 at 12.32 pm

Hi Tom, sorry to hear that Xero’s new billing model comes as a surprise. We’re a Xero Advisor firm specializing in business apps integration, and so we handle a lot of billing for solutions like Xero. From my experience, I can confirm that Megan’s response is entirely accurate; Xero’s new billing model is changing to match standard industry practice among software-as-a-service providers.

This new change means that your Xero subscription will be billed just like your other cloud business apps; You’ll be billed for your first month’s service at the time of subscription, and your payment method will be charged immediately. This helps keep your billing consistent and predictable across your entire cloud ecosystem!

Remember that if you’ve already paid for your Xero subscription (or will before July), then you’ll still be billed for the past month on each invoice. Your Xero Advisor Partner should be able to help you plan for any other changes, if needed!

Kim Campbell
May 6, 2017 at 1.21 am

Wow! One of the things I really liked about Xero is that they give you notice that they are going to charge the card, rather than just charging on some specific day without so much as a peep. Its sad that that’s going away.

I’m also seeing where if you charge one (1) month in advance AND require people to give one (1) month’s notice to cancel, customers who cancel could be on the hook for two (2) months of service they may not be using.

Megan Firkin in reply to Kim Campbell Xero
May 7, 2017 at 9.16 am

@Kim, thanks for the feedback. The recurring monthly subscription cost would have been detailed at the time of sign-up or when you last made a change to your subscription/s. If you can’t recall what it was, you can check by looking in your subscriptions and billing tab in My Xero. The only time the figure here will be different to what you are charged is when a temporary discount is applied, however this is the most you will have pay/allow for. To clarify your comment regarding cancellation, you will be charged from the point of confirming cancellation to the end of the one month cancellation period i.e. if you cancel on the 10th of July, your cancellation date will be the 10th of August and you will be charged for that period. Providing notice is given a month before you want your subscription to end, you won’t have to pay any more than you would have. I hope this helps.

Kim V
April 26, 2017 at 4.55 pm

As written above, does “….a new billing system which will mean more payment options and flexibility for our customers in the future.” mean that Australian customers will be able to pay by BPay or EFT?

Kirsty Godfrey Billy in reply to Kim V Xero
April 26, 2017 at 5.50 pm

@Kim, not at this stage, but potentially in the future. Have you added your vote in community? If it is already listed you can vote for it, or if it’s not currently listed, you can start a new request.
https://community.xero.com/business/topic/23/

Steve
April 26, 2017 at 6.11 pm

Dick move, Xero. This proves you hate your customers.

Megan Firkin in reply to Steve Xero
April 26, 2017 at 7.04 pm

@Steve, I’m really sorry you feel this way. I would like to understand why, so please feel free to email me on megan.firkin@xero.com

Simon Young
April 26, 2017 at 10.23 pm

Once again Xero just changes everything and it is always in their favour. I agree with Heather’s comments above. We need more time before you change things and the one month’s notice is a pain. I do understand about not invoicing in arrears – I invoice our clients in advance and for a whole month.
There has to be a time delay between you raising an invoice and taking a payment – what about any queries? I disagree with the reply to Tom above – FreeAgent despite saying they take payment immediately actually don’t. I can only think that Xero are having major cashflow problems, which alarms me – what happens to our data and our clients’ data if Xero goes into liquidation?

Kirsty Godfrey Billy in reply to Simon Young Xero
April 26, 2017 at 10.54 pm

@Simon, these changes are necessary as we become larger and the impact across our large subscriber base becomes more significant. It also makes sense to align with general industry practice and make the changes to our terms alongside the transition to our new billing system. We appreciate the impact this change will have on some of our partners and for that reason we are giving two months notice and staggering the change across multiple months so that you have time to make any necessary payment changes with your clients. You can check the charges that are going to appear on your next invoice by looking in your subscriptions and billing tab in My Xero. The only time the figure here will be different to what you are charged is when a temporary discount is applied to one of your orgs. However, the value here is the most you will have to pay/allow for.

John
April 26, 2017 at 11.12 pm

Please can you confirm that FINALLY as part of this update you will be allowing UK based customers to pay with AMEX like the rest of your global customers? Its been a feature request for 3 years with a popular following.

Megan Firkin in reply to John Xero
April 26, 2017 at 11.25 pm

@John, nice chatting to you again. Unfortunately there are still only a few votes on the community page requesting the ability to pay via AMEX. I will forward your message to the relevant internal teams again, however until there are more votes it might be hard to justify. Warm regards, Megan
https://community.xero.com/business/discussion/9923303/

Matthew Lovett in reply to Megan Firkin
May 16, 2017 at 8.25 pm

I’ve been asking for this wasn’t aware there is a feature request.

Xero do you not think you may lose business because of this? Your competitors are accepting Amex and starting to become cheaper. It’s more reasons to consider alternatives.

It’s cost barely any extra to take Amex.

Megan Firkin in reply to Matthew Lovett Xero
May 22, 2017 at 1.07 pm

@Matt, as outlined in the article I shared with Grant (https://www.xero.com/blog/2016/08/xero-not-building-feature-want/) there are a number of factors taken into account when determining what to develop; however the number of votes for a particular feature definitely plays a key part. Warm regards, Megan

Grant Maxwell
May 3, 2017 at 6.57 pm

John don’t be fooled by Megan’s response – the voting system is totally inept. There are basic accounting features that have been waiting for years with hundreds of votes that have been completely ignored. Check out the feature request list and you will quickly see that Xero pays little or no attention to the votes. Of course they will deny that but the truth is in looking at the list.

A great example to search for would be “Bank Rules – Transfers between accounts”. You will see what I mean.

Edward Kay
April 26, 2017 at 11.16 pm

I interpret this change as: Xero has cashflow issues and/or your looking to improve your financials with a view to a higher valuation for investment / acquisition.

Am I right? If so, which is it (or is it both)?

Darren Upson in reply to Edward Kay Xero
April 26, 2017 at 11.59 pm

@Edward i’m pleased to say it’s neither. As previously mentioned, these changes are necessary as we become larger and the impact across our large subscriber base becomes more significant. It’s also important that we align with general industry practice and the time was right as we transition to a new billing system.

Adam Sanders
April 26, 2017 at 11.27 pm

Why are you bothering? Why can’t you focus on delivering a quality of customer care?

It’s just penny-pinching. The vast majority of your customers don’t actually care when you take payment, it’s the fact that you’re squeezing a month’s notice period in there and are trying to get a few days extra cashflow.

You hold all of our data, refuse to provide decent export functionality AND disclaim any liability of you were to lose it all.

Your terms and conditions suck. I am a customer held against my will and that means as soon as there’s the opportunity to move somewhere better, I’ll be off.

However you view that, it’s bad business practice.

Megan Firkin in reply to Adam Sanders Xero
April 26, 2017 at 11.50 pm

@Adam, appreciate your feedback and I’m sorry that you see it that way. However, just to clarify, providing a month’s notice of cancellation is given, there should be no additional charges.

Nick Blake
April 26, 2017 at 11.31 pm

A very ‘cleverly’ written communication implying there’s a benefit to the customer when in fact it looks very much like it’s very much to our detriment – awesome job 😉

Megan Firkin in reply to Nick Blake Xero
April 26, 2017 at 11.52 pm

@Nick, our goal is to always be open, honest and transparent in our communications and this communication was no different. I will share your feedback with the team.

Steve Taylor
April 27, 2017 at 12.36 am

You’ve made this much worse than it needs to be. It looks like the problem you’re trying to solve is the fact that you have billed in arrears rather than in advance and that means you can lose the last month’s payment when a customer leaves. But instead of solving that by moving everyone to pay-in-advance, you are keeping them on pay-in-arrears and charging the extra month by requiring they give notice. Maybe you’re doing this because you don’t want to charge customers back-to-back in the transition. I can understand that concern, but it also means that you make Xero look like one of those companies that would rather milk customers on the way out, leaving them with a bitter taste in their mouth so that they will never consider rejoining.

You could have just moved everyone to bill-in-advance and foregone the notice requirement. The convention in SaaS is that customers get a free trial, they start paying monthly in advance, and when they decide to leave, they either get to use the product up to the end of the period for which they have paid, or they are offered a pro rata refund.

> Currently when someone signs up to Xero we don’t send them an invoice until they have used Xero for a month.

The fact of the matter is that this does not include the one month trial. So when someone currently signs up, it is actually two months before they have to pay anything. But the way you have worded this, and the new requirement of one month notice, makes it sound like you will make customers pay for the free trial when they want to leave.

When a company puts in place this kind of notice policy, it says one of two things:

1. They’re being eaten alive by their competition. They aren’t confident they can compete and they’re pretty sure their departing customers won’t come back, so they at least want to milk them on the way out to salvage some money.

or

2. They are acting shortsightedly. They don’t understand that when a customer is delighted by how easy it is to leave, there is a good change that the customer will come back later and/or recommend them to other people. They don’t understand that fleecing customers on the way out for short term gain will give customers pause to rejoin or recommend the company to other people.

You really need some lessons in PR.

Megan Firkin in reply to Steve Taylor Xero
April 27, 2017 at 1.08 am

@Steve, thanks for the feedback, we’re definitely not planning to charge customers for their free trial. To reiterate, these changes are necessary as we become larger and the impact across our subscriber base becomes more significant. Additionally, providing a month’s notice of cancellation is given, there should be no additional charges. Warm regards, Megan

Steve Taylor in reply to Megan Firkin
April 27, 2017 at 1.40 am

> providing a month’s notice of cancellation is given, there should be no additional charges

You’re just saying “We won’t charge you for an extra month, but we’ll make you stay for an extra month and you’ll have to pay for it.” This is terrible, terrible PR. Just stop it.

There really needs to be a follow-up blog post explaining this whole thing in detail, with a timeline diagram that clearly shows the timing of the free trial, first billing period, first invoice date, first payment date, last invoice day, and last payment date, comparing existing customers before the changes, existing customers after the changes, and new customers after the changes. I think you’ll find that when you do that, people will be a lot less confused and a lot less inclined to think that this is punishment for a customer is leaving, given that virtually every other SaaS allows customers to leave immediately and without notice and does not charge them a cent once they decide to leave.

As it stands now, I’m still not entirely clear about all of this and I’m just about to move over to a competitor.

Patti Scharf
April 27, 2017 at 12.41 am

Honestly, I don’t really understand the hoopla from the other commentors. We use a gazillion cloud tools, and I’m racking my brain to come up with an example of another one that deviates from the standard you’re moving to. So my general response is… meh, ok.

(I will qualify this by saying that we auto-charge our clients on the first of the month for the coming month as well, so we aren’t actually impacted like other firms using more traditional methods of client payment (invoicing).)

Megan Firkin in reply to Patti Scharf Xero
April 27, 2017 at 1.09 am

@Patti, thanks for the feedback, it’s appreciated.

Jerry Lenaz
April 27, 2017 at 8.52 am

I second Patti’s comment as well and don’t have any of the issues or complaints of the other commentators. I actually would prefer to have our credit card charged on the same day of the invoicing as it will help with reconciling and budgeting. One question – is there a way to simply switch to the “same day” charging on July 1st instead of moving it back a day for the next 9 months? I’d rather just let our bookkeepers know of the change and be done with it (especially since its going on a credit card and won’t affect cash flow that greatly). Please let me know if there is an option or ability to do this without having to switch the account to a “new user”. Thanks, and I love the software and customer service you provide.

Megan Firkin in reply to Jerry Lenaz Xero
April 27, 2017 at 9.49 am

@Jerry, thanks for your feedback 🙂 I will get one of our CX team to make contact with you ASAP re: your question. Warm regards, Megan

Nigel
April 27, 2017 at 12.54 pm

If you are changing your invoicing code please can your bill automatically go in to my bills with a PDF VAT invoice attached? It’s just silly having to manually enter your bill when you run the software!!

Jan
April 27, 2017 at 5.47 pm

I also don’t unserstand what the excitement of other commenters is about. Charging in advance is pretty standard in the SaaS industry. Especially if the price is fixed per month. And this change does not affect the existing customers that much.

Megan Firkin in reply to Jan Xero
April 27, 2017 at 6.21 pm

@Jan, appreciate the post.

jay armstrong
April 27, 2017 at 6.01 pm

What value are you providing to your customers by requiring a month’s cancellation?

Megan Firkin in reply to jay armstrong Xero
April 27, 2017 at 7.03 pm

@Jay, we are simply aligning our payment terms with general industry practice in preparation for the move to our new billing system. To keep across the regular release of new features and functions you can check out the product release timeline https://www.xero.com/nz/about/product-releases/ or read our blog http://www.xero.com

Neville Higgins
April 28, 2017 at 3.25 pm

There is no value or benefit to customers in any of this that I can see.

Tim Woodward
April 27, 2017 at 7.30 pm

Like many others i can’t understand what all the fuss is about – but – it would help me enormously if Xero would bill me just one invoice, at one time, with all my clients on it clearly listed with the amount I am paying for each! I get two at the moment, one seems to be for our bureau clients, ones for standard users. I have no idea what I’m paying you for and I have to keep my own spreadsheet check!

Tim
Aegis Accounting

Kirsty Godfrey Billy in reply to Tim Woodward Xero
April 27, 2017 at 8.00 pm

@Tim, the different invoices relate to the different types of plans your clients are using e.g. Bureau or VAT Cashbook are plans only available through UK partners and Standard is freely available to small and medium businesses. The good news is that we are actively working to bring the two invoices together. In the meantime, you can see a summary of the charges that are going to appear on your next invoice by looking in your subscriptions and billing tab in My Xero. The only time the figure here will be different to what you are charged is when a temporary discount is applied to one of your orgs. However, the value here is the most you will have to pay/allow for.

Richard Lynn
April 28, 2017 at 1.59 pm

As a small business owner and advisor partner, this update makes life a whole lot easier. I sure will appreciate the ability to forget about the arbitrary 10-day delay, and it will save me a little monthly headache to see my Xero bills paid the same day they come in. Plus, my Xero Dashboard will be just a little bit neater! 🙂

I really have to disagree with all of the comments claiming that this is a slight to customers. If anything, Xero’s new billing model makes it easier to manage costs in a cloud-based business. Especially when accounting data is at stake, a 30-day waiting period is very appropriate both in terms of security and planning. With social engineering attacks skyrocketing, this is a change I welcome with open arms.

In regard to Xero being strapped for cash… Well, I wouldn’t know anything about that. Considering however that they just attracted a whopping $26M investment last week, it doesn’t seem very likely.

Xero has been doing *a whole lot* to modernize their offering and help small business owners and advisors integrate cloud accounting into their day-to-day operations.. That’s not easy to do in five years, especially now with a million subscribers to keep track of. I’d say they’re doing pretty great, and I hope they keep at it!

Thanks for the update!!

Kirsty Godfrey Billy in reply to Richard Lynn Xero
April 28, 2017 at 4.23 pm

@Richard, appreciate the support. It’s a really exciting time at Xero, and reaching 1m subscribers last month was the icing on the cake! Kirsty

Drew Hart
April 28, 2017 at 9.34 pm

I’m happy with this and would prefer this to be done sooner rather than later rather than the protracted time period. Been a Xero customer for a long time and run several business from it and have personally not liked the way the billing has worked compared to other online services I use. I use many online services and they are all in advance and for those that are monthly the payment date and the billing date are the same. So quite happy and even willing to move to the month in advance model. Keep up the good work folks, and while I still have my niggles on some other aspects think you really are doing a great job.
PS I can live with the niggles

Megan Firkin in reply to Drew Hart Xero
April 28, 2017 at 10.38 pm

@Drew, thanks for your feedback 🙂 we won’t be introducing billing in advance until August, but we’ll look into whether you can be changed from billing in arrears and come back to you.

Mark James
April 29, 2017 at 2.56 am

I got an email about this from “Gary Turner” himself [a generic email to all of course] positioning this as “doing me a favour” on my cashflow! How is paying immediately / or in advance for a service helping me in anyway whatsoever. Just be direct – Xero is out for itself without any discussion! Can’t even reply to the email [norepy@] – how good open discussion is that with a customer. Moves like this Xero watch out as will effect your brand reputation and there will be a tipping point. It’s peanuts in terms of money – but that isn’t the point. And I await the generic email in response.

Darren Upson in reply to Mark James Xero
April 29, 2017 at 4.11 am

@Mark, thanks for the feedback. We always aim to be open, honest and transparent in our communications and this email was no different, so I’m sorry that you feel this way. We are simply aligning our payment terms with general industry practice in preparation for the move to our new billing system.
If you ever want to contact Gary directly he’s on gary.turner@xero.com, or @garyturner via Twitter. Alternatively, if you email support@xero.com with any questions or issues, the most appropriate team member will get back to you.

Toby in reply to Darren Upson
April 29, 2017 at 3.58 pm

@ Darren, You do realise that ‘general industry practise’ is the reason that many of your customers are with you, and not with those already practising this way?

Megan Firkin in reply to Toby Xero
April 30, 2017 at 7.39 pm

@Toby, I thought i would reply as Darren is offline at the moment. Just to clarify, the reference to general industry practise is in relation to payment terms. As mentioned in my other post, I am happy to discuss this directly with you. Megan

Toby
April 29, 2017 at 3.55 pm

“Just like a lot of other subscriptions you pay by credit card.”
Or none of them. Currently everything I subscribe to gives me an invoice with SOME period of notice, which is handy given that my business account bounces around all over the place..
Also, the attitude of ‘if you want to leave, you still have to buy next month’s subscription’ really speaks of a deep disrespect for your customers.

All this is just stronger motivation for me to go back to the old way of book keeping.

Megan Firkin in reply to Toby Xero
April 30, 2017 at 7.27 pm

@Toby, I would be interested in understanding more about the other recurring subscriptions services you have, as what you have described does not align with our research and analysis. You can email me directly on megan.firkin@xero.com. Also, just clarify, providing notice is given a month before you want your subscription to end, you won’t have to pay any more than you would have anyway. Warm regards, Megan

Natasha
May 3, 2017 at 11.16 am

I have to agree with Toby, I thought Xero claimed to be different to their competitors? The month notice is the only issue I really have, post pay, pre pay, doesn’t really matter, you have to pay, and although a couple of days to ensure your funds are ready would be appreciated by most, I guess it’s neither here nor there. But as we pay for subscriptions for a lot of our clients, if they up and leave us and don’t want to take their subscription, we are going to struggle to get the money back off them and we are then left with a bill to pay. As long as a months notice is given? So if we end subscription one week into the new month, we are up for that month and the next one or will it be a pro-rata? The new notice is a kick in the teeth I’m sorry.

Megan Firkin in reply to Natasha Xero
May 3, 2017 at 1.31 pm

@Natasha, we appreciate the impact this change has on some of our Partners and are letting you know in advance so you can decide if the terms you have with your clients need to change. In response to your question, you will be charged from the point of confirming cancellation to the end of the one month cancellation period i.e. if you cancel on the 10th of July, your cancellation date will be the 10th of August and you will be charged for that period. Please feel free to chat to your Account Manager if you have any other questions, I am sure they would be happy to help. Warm regards, Megan

Gareth Relph
May 3, 2017 at 3.59 pm

As part of the new billing system can you please include a receipt for a subscription payment posted directly to Xero – Reconcile
Having the invoice sent directly to me, the subscriber email address only, is a pain as I then have to keep forwarding them to the company email address.

Megan Firkin in reply to Gareth Relph Xero
May 4, 2017 at 2.25 pm

@Gareth, you can update the email address that gets your Xero invoice by following the instructions at the following link https://help.xero.com/nz/MyXero-Billing-Contact and… watch this space on your other request 😉

Glen Brocklehurst
May 3, 2017 at 8.37 pm

I actually hate this XERO and only use it on my accounts insistence all though it is handy and relative easy to use my annual accounting cost have escalated, in more than 20 yrs of business XERO is the only organization that automatically takes my hard earned money and I hate it doing this, every other company or business I have dealt with over more than 20 yrs has not found this necessary and gives me payment options along with 1 month to do so, XERO is treading a fine line with me, your changes are purely to your advantage and your customers disadvantage.
Don’t bother to reply as I don’t want to waste my time reading your lame excuses.

Megan Firkin in reply to Glen Brocklehurst Xero
May 4, 2017 at 10.54 am

@Glen, sorry you feel this way. Just to clarify, this is not a price increase – we have only ever increased our charges twice and the last increase was in June 2016. Perhaps your accountant could shed some light on the increasing costs? We are confident that the changes are in line with general industry practice for subscription based services charged to credit cards, however we accept that this is a change to what you are used to with Xero.

Gerard Duggan
May 10, 2017 at 1.22 pm

I help run a Charity. We do not have credit or debit cards. I have to pay Xero monthly from a personal credit card and reclaim, so the Treasurer looks like he is constantly deducting funds from the Charity accounts.

When will we see payment by DD or electronic funds transfer?

Seems slightly off that a firm in your space has limited customer payment options.

Megan Firkin in reply to Gerard Duggan Xero
May 11, 2017 at 11.02 am

@Gerry, thanks for outlining the challenge. Have you added your vote in community? If your preferred payment method is already listed you can vote for it, or if it’s not currently listed, you can start a new request https://community.xero.com/business/topic/23/ Warm regards, Megan

Stratera Business Accountants
May 24, 2017 at 5.21 pm

We are changing all billing back to the client as of 1 July. The process of reconciling Xero subs, paying Xero monthly (and now in advance on new files) and then waiting to be paid from our customers is not worth the discount offered by Xero.

Megan Firkin in reply to Stratera Business Accountants Xero
May 25, 2017 at 5.44 am

@Stratera, just to clarify, because you are an existing Xero partner your billing will remain in arrears – including any new files.

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