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Introducing Xero HQ

Posted 6 years ago in Product by Neill Fraser
Posted by Neill Fraser

A lot of has changed in the accounting profession in the past decade. There’s now better technology, better integration, and for accounting and bookkeeping practices – more opportunity than ever. It’s now a rare sight to see wall-to-wall storage systems, paper files, and mountains of photocopying when all of that data can live inside your accounting platform, easily accessible and easily manipulated.

At Xero, we’re always looking for ways to unlock this data and display it in a way that’s as useful to our partners as it is for our small business customers. That’s the first half of our vision: the second is giving you tools to make that data manageable and easy to understand.

Enter Xero HQ.

How did we get here?

The most consistent feedback we get from our partners is that knowing what to do and when to do it can be a real challenge.

Let’s be honest: nobody wants to dig deep into their clients’ Xero file on a regular basis just like they didn’t want to constantly pull their manila folders from a filing cabinet.

Well, what if that wasn’t a necessity anymore? What if you could plan your work without manually reviewing client needs? What if you knew which clients had GST or VAT due to file? What if you knew which clients had bank statement lines left unreconciled? What if you knew when you were assigned Workpapers, who has tax to pay, and who hasn’t paid their tax?

With Xero HQ, this is now a reality and as the open practice platform for accountants and bookkeepers you can unlock even more power.

52708 Xero HQ Blog Supporting Image

Xero HQ is a platform

At Xero, we don’t believe you should have to use one software vendor to run your entire business. We also think that working together in partnerships we can deliver a far more efficient and flexible practice solution. Choice is good. Choice allows you to run your business the way you want, without being limited by the product capabilities of a single vendor.

Not unlike our thriving ecosystem of over 500 apps connected to Xero, we’ll be working with a number of selected Xero Practice App Partners, connecting them to Xero HQ to provide an integrated ecosystem of tools for the accounting and bookkeeping industry.

This is a big deal for our partner community. Completely changing the way accounting and bookkeeping businesses have traditionally operated. Using Xero has helped unlock real efficiencies for partners when working with their clients and this initiative takes things one step further, unlocking efficiencies within the toolset of an accounting or bookkeeping business.

We’re moving really fast in this space and we couldn’t be more excited to share our vision as we work with you to make things great.

Game-changing… again.

With the activity feed in Xero HQ, you and your staff will find it much easier to plan out work with a new feature that allows you to move certain actions down the priority list.

Don’t need to know right now which of your clients has incomplete bank reconciliations to address? Dismiss that action. Don’t want to know about any GST or VAT deadlines? Get rid of that notice. Or, say, you only want to be alerted when a client’s bank reconciliation lines hits their threshold? You can set up customized actions that alert you automatically. Let Xero HQ help you by clearing your screen of all of those notices and enable you to focus on the most important things on your to-do list.

And there’s more! With Explorer get the insights you need to better understand your clients. Easily see which apps your clients are using, how they relate to the industries they’re work in and their banking relationships. Use this to increase your knowledge in the apps that matter most to your clients get the most out of your advisor listing in the new advisor directory by tagging your clients to the correct industry groups.

Summary of Xero HQ Features

  • Activity feed – prioritize your work using the activity feed to see which clients need actions and when. Remove the actions you don’t want to see and setup custom actions for others.
  • Client list – view a list of all of your clients. Create new Xero organisations for clients not already on Xero. Easily search for clients and view all their contact information in one place.
  • Explorer – drill into your clients based on their industry, apps, or banking partners they use. Gain better insight into how your clients work and use this to help up-skill your practice and build better relationships in our eco-system.
  • Reporting – our renowned report templates functionality is still available and will work just the same as it did within My Xero Partner Edition
  • Advisor Directory – for practice administrators; get leads with great marketing by keeping your listing updated on the Xero Advisor Directory with this improved administrative tool.
  • Staff management – new tools including visibility over your staff’s certification status.

Xero Practice Products

For users of Xero Practice Manager, Tax and Workpapers, fear not, these products are not changing. You can keep using them in your practice and enjoy continued updates. However, Xero HQ brings a new set of benefits.

Xero Practice Manager users can now enjoy a single consolidated client list across both platforms — no more double handling, no more incomplete data. Are you a user of Xero Tax or Workpapers? You will be able to view actions via the Activity Feed in Xero HQ across all your clients and resolve them right away.

When can I have it?

Xero HQ is currently being used by a select number of partners worldwide in our closed beta program. This has helped us refine and improve features based on real world feedback from practices using it everyday with real clients.

From November, all Xero partners will have the opportunity to opt-in to new Xero HQ platform. In the interim, My Xero Partner Edition will continue to be available as we transition features into the new Xero HQ.

For more information on the full feature set, refer to explorer and client management features.


Mike Scott
September 8, 2016 at 11.54 am

Sounds very good. Will Xero HQ support SAML/SSO Authentication?

Megan Firkin
September 8, 2016 at 12.36 pm

@Mike, Xero HQ shares its login with Xero and Workpapers. We do not currently offer SSO/SAML for third parties. Warm regards, Megan

September 8, 2016 at 5.34 pm

Will Xero HQ only be available to foc to some partners – silver and above? If so, what might the pricing structure be for others?

Megan Firkin (Xero)
September 8, 2016 at 11.08 pm

@Gendi, Xero HQ is available free of charge for all status levels. Warm regards, Megan

Nathan Holmes
September 9, 2016 at 4.04 am

In Xero we trust.

Di Crawford-Errington
September 14, 2016 at 6.59 pm

Love it. Can’t wait!

Magali Lovell-pascal
September 20, 2016 at 5.00 pm

Sounds brilliant

Mitchell Clark
September 28, 2016 at 1.40 pm

Will Xero HQ bring any changes in regards to client File Notes? Eg a recording of Mail/phone calls/emails etc?

Neill Fraser in reply to Mitchell Clark
September 29, 2016 at 3.13 pm

Hi Mitchell, on launch notes will be able to be recorded against all of your clients within Xero HQ and tagged by type however this will not currently extend to time recording or functionality of that kind.

Moira Milligan
November 8, 2016 at 9.33 am

Looking forward to this!

Michael Foudy
November 8, 2016 at 11.10 pm

Can you please confirm how one would “opt in” for Xero HQ? or will this come through as an update?

Neill Fraser in reply to Michael Foudy
November 9, 2016 at 9.26 am

Hi Michael, opt-in will be available from directly within My Xero Partner Edition from the end of this month.

November 12, 2016 at 2.04 am

Hi Neill,

I am a little disappointed in Xero’s communication here.

At Xero Roadshow Feb16, was told Xero HQ would be ready in a couple of months..

At ATSA 24 Oct16, was told Xero HQ would be ready in less than two weeks..

Now you say “from” November, but you mean, “from end of November, i.e. 30 Nov 16? 1 Dec 16?” (will it be pushed back again, or is it ready?

Neill Fraser in reply to Sam
November 14, 2016 at 9.31 am

Hi Sam, we are targeting to have the functionality live before the end of the month and are well on track to do that. We will be notifying users in advance so please keep an eye on your inbox and you’ll be the first to know. – Neill

Umberto Santoriello
November 17, 2016 at 3.32 am

I have been waiting for Xero HQ far too long. Many promises no delivery. Very unlike Xero. Surely you must be ready to launch!???

Neill Fraser in reply to Umberto Santoriello
November 17, 2016 at 9.17 am

Hi Umberto, thank you for your patience. We’ve been working hard to create the best experience we can from launch and we’re committed launching later this month.

November 24, 2016 at 1.12 am

Will you be updating the Xero app for iOS?

Neill Fraser in reply to Tamer
November 24, 2016 at 9.06 am

Hi Tamer, a mobile app isn’t on the immediate roadmap however Xero HQ is being designed to work responsively on all devices.

Jordan Zoot
November 28, 2016 at 6.52 pm

When is the ability to access Xero HQ actually going to occur.

Neill Fraser in reply to Jordan Zoot
November 29, 2016 at 11.40 am

Hi Jordan, Xero HQ is live now! You can opt-in immediately from within My Xero or see the blog here for more information.

December 7, 2017 at 4.11 am


I am using Xero for my accounting firm, and found about XERO HQ . Just few question if any one can help me them

-will the transition from xero ro xero HQ will cost me a lot of time ?
– If YES, then is that for once or i will have to do it as on going too?
– in case in future i want to go back to my Xero practice manger from xero HQ, will that be possible?
– the only reason i am still not using xero HQ is the time i will have to spent on it.

looking forward for your response
Kind regards

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