Conflict is inevitable, both in business and life. But there are proven ways to move past it quickly with your temper and your business in tact – and this podcast has all the answers.
This week on Xero Gravity, we welcome Nicole Cullen – a nationally accredited mediator, facilitator, and trainer with an expertise in dispute system design. She’s also the director of Cullaborate, a conflict resolution consultancy firm.
As a former litigation lawyer, Nicole is a boss at conflict resolution and stops by to share her expertise on the subject. She explains how to spot the initial signs of conflict and when it’s the right time to call on outside help. She also gives some tactical tips on her favorite activity: getting conflicted parties to have constructive dialogue and move forward in the workplace.
Recognizing conflict is not always simple, as it can present itself in many ways. A decrease in morale, absenteeism and low productivity are just a few of the symptoms to look out for, according to Nicole.
As a first step, Nicole encourages trying to manage the conflict in-house. If that works, great! If not, then bringing in a mediator can help settle things quickly to get your employees and your business back on track. And the quicker the resolution the better.
“The longer you leave the conflict, the more likely the parties become polarized and very locked into their own position. People go off to get legal advice. They start talking to other advisors and start getting more information about their own situation – becoming more sure and more satisfied that they are right and the other person is wrong,” says Nicole.
Also, if you’re the one that’s involved in the conflict, try taking a step back and looking at things from the other person’s perspective. The way you deal with a situation may not be the same as the person next to you.
“In the workplace, and in life, we’re all different personalities and we can’t expect everyone to be the same as us. But the more we understand the other person and their personality breakdown – what causes them stress, what puts them under pressure – the better we can relate to them and the fewer conflicts we have,” explains Nicole.
So tune into episode 67 of Xero Gravity for even more tips on conflict resolution – including how to apply similar techniques to your personal life and Nicole’s thoughts on using employee profiling tools in the workplace.
Small Business Resources:
If you enjoyed this episode, join us again next week when we chat with Angus Kidman, editor-in-chief at finder.com.au. He explains why technology has never been so important and how to find the right fit for you and your business. Be sure to check out all of our previous episodes for more small business tips, resources and insights.
What would you like to hear?
Got a topic you’d like to hear discussed? Or a business expert you admire and would like to hear from? Let us know in the comments below!