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The next step in our platform migration

Posted 5 years ago in Xero news by
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UPDATE: Aug 23, 8:33AM NZST

We have released the fix for the Safari login issue this morning. All issues are now resolved.

UPDATE: August 22,  3.30PM

The API issue was now been fully resolved. Thank you for your patience. We are sorry for any inconvenience this may have caused today.

Xero is back up and running after our migration today.

We have an outstanding issue with our API which means that our ecosystem partners won’t be able to connect to Xero right now. The team are working hard to resolve this issue, and will have the API up and running as soon as we can. Please check our status page for updates.

UPDATE: 10.50AM NZT: The move to our new home is going well. We’re still on track and plan to be back online in an hour.

We’re well on the way to moving to our new home on AWS and we’re on track to be finished over the next few months. We’ve worked hard to minimise the impact, however there are a few key things we need to do behind the scenes that require some downtime today. The time has been chosen carefully to have the least impact on our customers globally.

During the offline period you will not be able to access Xero. You’ll be able to check back here and the  status page  to get an ETA for when we’ll be back online.

In May 2016 we announced Xero’s move to new infrastructure on Amazon Web Services (AWS). Our new platform is built on AWS, and is designed to allow us to serve more customers, deliver more features and reduce the chance that we’ll have any downtime in the future.

Since June we’ve been moving large numbers of our customers across to AWS every weekend. Now that over 50% of our customers are on AWS, it is time for us to move the shared applications across too.

What does the move mean for you?

On Sunday 21 August at 6am New Zealand time/ Saturday 20 August at 11am Pacific Standard Time, we’ll be taking Xero offline for a few hours while we move shared Xero applications like our login system across to AWS. We know that you’re used to Xero being available all the time on any device, and the move to AWS means we’re less likely to need to take you offline to make changes in future. To find out more about our move to AWS, check out our tech blog.

This migration is happening at the least busy times for our customers. We’ve chosen the weekend carefully around our global customers’ key accounting activities so we disrupt customers as little as possible – and we hope that most won’t even notice.

We’re sending emails to all of our customers to make sure they know about this planned outage, and we’re also displaying reminders to customers within Xero itself just before we take them offline.

After the migration, you’ll be able to continue using Xero as you’ve always done.

Keeping you informed

Supporting information and FAQs are available to customers. We’ll also be updating our status page to let you know our ETA for being back online.
For more background information, you can read the May 2016 announcement from Xero.


August 19, 2016 at 7.51 pm


I just want to check in about the migration. I have not been able to log into the phone app for a week now, it does not give me the number log in access anymore just want the username and password which i can’t remember so will have to reset.

is that right? or should i be able to access my account still using the number code? when the sight is up.

Murielle Baker in reply to bev
August 21, 2016 at 7.14 am

Hi Bev, this is absolutely something CX can help you with, have you logged a ticket with them? If so I’m happy to follow up if you give me the ticket number.

August 21, 2016 at 12.59 pm

Hope this is resolved soon as I am turning away paying customers.

Murielle Baker in reply to Chris
August 21, 2016 at 1.18 pm

Hi Chris. Xero is back up and running after our migration today, and we are still working hard to resolve the issue we have with our API. This issue is affecting our ecosystem partners connecting to Xero, as well as our Xero Practice Manager, Workpapers, and Tax applications. We are really sorry for the inconvenience and thank you for your patience.

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