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Xero In: The importance of people management

Posted 6 years ago in Small business by Beeny Atherton
Posted by Beeny Atherton

“The mindset of leaders, the way that leaders think and the people around them think defines an organisation’s fate.”

Steve Vamos, non executive director, Telstra and Fletcher Building

This week Steve Vamos joins our podcast hosts Rob Stone and JV Douglas to share insights from his three decades of experience in leadership roles across companies including IBM, Apple, Microsoft and Ninemsn.

It’s important that leaders encourage feedback from their staff – and actually listen, says Steve. He remembers the first time he received feedback on his own management style”

“I thought I was really good, I thought I was a really great leader and someone I’d love to work for… and then I got this feedback which was awful.

“People working for me said that I was a control freak, that I used them as tools to get my job done. That I wasn’t particularly interested in them. I was shocked! I had no idea that was the way they saw me and that really shook me and woke me up. I remember talking to my wife about the fact that I had that feedback and she said, “well hallelujah… you’re getting the message!”” he recalls.

A healthy business culture is dependent on well-thought-out people management at work

Genuinely engaging with staff is an important part of people management.

It’s imperative, says Steve, for business leaders to ask a lot of questions and listen openly to the answers. What’s more, managers must be careful about how they respond to the things they don’t like hearing. Two-way communication is important if you want to build trust and get buy-in from your employees.

“Stop thinking of yourself as a star player who has to have all the ideas and make all the big calls and create all the right outcomes on your own. You have to transition to being a head coach who is there define the strategy with your people, with your team.”

Small business resources:

If you loved this podcast, check out last week’s episode on succession planning and exit strategies with Kev Ryan, director, buysellandmerge.com and Kev Ryan Pty Ltd..

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