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Canstar award shows why Xero is 5 star accounting software

Posted 2 years ago in Xero news by Chris Ridd
Posted by Chris Ridd

At Xero we’ve always strived to build beautiful, easy to use cloud accounting software that our accounting partners and small businesses around the world can use at any time, from any device.

So we’re very excited that our efforts to do just that have been recognised today by our own customers. In a recent survey of small business owners and decision makers by independent research company Canstar Blue, Xero was awarded the highest customer satisfaction ranking for accounting software, beating out MYOB and Intuit Quickbooks.

This is the first year we’ve been eligible for the research, so it’s an incredible achievement. What’s better is that small businesses gave us five stars for all six criteria involved in the survey: value for money, service, warranty, customer support, features and overall satisfaction.

Those business owners and decision makers said that value for money is paramount, which we certainly aspire to as well.

It’s a great recognition of how far we’ve come as a company and as cloud accounting software. In the past 18 months alone, we’ve delivered more than 1000 customer-facing updates to the Xero software, making it even more powerful and useful to small businesses and accounting partners who want to do their accounting quickly and easily.

But it’s thanks to our small business customers, who use Xero every day, that we can attribute our success. There are more than 250,000 small businesses around Australia — and 540,000 around the world — who use Xero day in, day out, and it’s the valuable feedback they give to us that ensure Xero is constantly growing and improving.
So a big thank you to our Xero Partners and customers for your recognition and support over the years. We can’t wait to show you what we’ve got in store for the future.

3 comments

Michael Block CPA
October 21, 2015 at 2.06 am

It is a terrific achievement, but Xero won it last year as well.

Ricardo
November 10, 2015 at 12.10 am

Hi Chris, Please give an update about the Jetconversion from MYOB to Xero.

I work at Barangaroo, Sydney. It is a new development. I am just wondering if all the new retailers in Barangaroo are in Xero Cloud Accounting.
Once it’s complete, there would lots of retailers not to mention the revitalise Darling Harbour, Parramatta Square.

As years progress, there will be lots of Urban Town renewals in Greater Sydney area.
These new retailers can be a target market of Xero.

The new breed of entrepreneurs will adopt quickly to Xero Cloud Accounting.

David Lake
February 10, 2016 at 10.00 pm

Terrible survey. Intuit are not even the 3rd largest cloud software for SMEs in Australia, Saasu is. And as for functionality, I am sorry, but as a Xero and Intuit advisor I can definitely say Intuit has more features, as well as better payroll and inventory. In 2014 the survey didn’t even include Xero. Amateurish at best.

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