Last week I visited the Xero Melbourne HQ to spend a few days with my new Xero team members.
The first thing that struck me when I walked in the office was the ’buzz’; lots of meeting spaces filled with Xeros (Xero employees) collaborating and communicating on the go, account managers speaking with partners, the marketing team brainstorming ideas, and the customer care team working together to solve support tickets. Everyone was getting on with the job at hand, and while you’d expect that to be the case, seeing it happen from the ’inside’ brought it all into perspective.
As I met with my fellow leadership team over two days of strategies and ideas, I got a real sense of why everyone in the office was so focused on their job. I realised it’s because Xero empowers ownership at all levels, within every role. The entire team is passionate about their work and take their roles very seriously – although you could always hear a laugh coming from somewhere in the office. After all, when it comes to Xero, it is all about doing what you do and having a good time while you do it.
From my hot desk I couldn’t help but be inspired by the workspace I was in. It was a bit of a change working at a 1.6m x 70cm desk but as I noticed Chris Ridd, Trent Innes and other senior managers working at the same open plan desks, it was clear everyone was working towards the same goal. No imposed hierarchy, titles or offices – just one unified team committed to delivering a leading solution to market.
As I absorbed all of the information coming my way, taking notes and giving feedback from an ‘on the ground’ perspective, it was exciting to see the roadmap unfold for parts of the core product and, more importantly, for Practice Studio.
Delivery of the full tax suite, tighter integration between the Practice Studio components and some very nifty features to be slotted in along the way, all form part of this roadmap. From a daily user’s perspective it should assist with bringing efficiency to the operations of a practice. Things which I can’t wait to use in my own practice.
Being only officially in the role for two weeks there’s still so much to take in. But after my weeks on the ‘inside’ I can honestly say it’s exciting times ahead for everyone that works with Xero as the disruption continues!