Award-winning customer experience team
It’s awards season! Alongside the recent announcement that our Design team are finalists in NZ’s Best Awards, our Global Customer Experience team won a Bronze Stevie® Award in the 2014 International Business Awards™. The award is in the Customer Service Department of the Year Category – Computer Services and Computer Software.
We always feel the love from our customers, but it’s still great to get the recognition across our peers and to put an official stamp on what we do. We set out to be different and we take massive pride in helping our customers get the most out of Xero. We also take pride in having real Xeroes looking after our customers and it completely validates how Xero support just works.
The theme of our entry was on keeping Customer Support ahead of the game in the fast-paced environment we operate in. The way we train our very own Xero superstars on all things Xero and how important it is to deliver fantastic and timely service to our customers. In the entry we also talked about opening our first US support site in Denver, Colorado. We’ve got an amazing team of Xeroes in Denver. It’s been working so well that we’ve run out of space and are currently renovating our new even larger support site. It’s a fantastic challenge to have hundreds of Support Xeroes across the globe, and it’s resulted in some exciting innovation to further improve our level of service.
A big shout out to our friends at Vend who were among the competition and who also walked away with an award.
The award recognises our efforts so far, but really we’re just getting started. We’ve got loads of new ideas we’re working on that we plan to release over the next 18 months. We can’t wait to bring new improvements and some really cool support to our customers.
Read more about the award on the Stevie Awards website.
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